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2 reviews from our car dealer reviews community
Leave a review for Downsway Garage

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2 reviews from our car dealer reviews community

Leave a review for Downsway Garage
Click on the stars to start your review
"Dodgy"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a 6 year old car from Downsway garage, looked good, seemed to run well before purchase, in light of only road testing it that is. To realise a cars in and outs I think it takes a good few weeks to see. Saying that the garage provided a 3 month mechanical failure warranty to the value of £500 to put me at ease, which is after all why we buy cars from garages rather than private sellers – the after care comes at a cost but should help if anything goes wrong. First set of problems arise within 2 weeks of purchase. Mould growing on the off side rear window inner seals, saturated inside when it rains, steering noise, braking noise. Took vehicle to garage, spoke to Ian, showed him the mould and other problems, he agreed to order and fit the seals for the window and to look at the rest of the faults, my vehicle was booked in for a few days later. Dropped the vehicle off, I was called a day later told the car is ready, went to pick it up, to be told that nothing is wrong, nothing was ordered, nothing was fitted, nothing was checked, on top of that the roof of my car was scratched up by what looks like someone using it as work bench for tools. So I still have mould, I still have steering noise, I still have brake noise and now I have scratches. Second set of problems arise within a month of purchase. Clutch judder and clutch drag. Again took the vehicle in to the garage. I was called the next day, told that three people have driven the car and they can’t see any problems. What a surprise, no problems. I must be imagining it all. At this point I realise that nothing will ever be done and all it will be is me taking my car back and forth, wasting my time, wasting my money and all I will get is the same answer – there is no problem. Watch out for this cow boy outfit of a garage, you are playing car lottery and the tickets cost a hell of a lot more than the euro millions. You have been warned.

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"Colin Cheesman"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Resolved issues quickly which were easy to miss before I collected. I would buy from them again.

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Dealership Information

Downsway Garage is an Independent dealership that is based in Dumfries. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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2 reviews2.8 out of 5 stars — Rated Average
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Contact Information

Address

Downsway Garage
Heathhall
Dumfries
Dumfries And Galloway
DG1 3QL

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http://www.downswaygarage.co.uk

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Dealership Statistics

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50%
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50%
Thought issues were resolved quickly and easily
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