Garage was the one my insurance company deferred to after a deer jumped in front of my car. The first courtesy car had wipers with split blades, no water in the wiper tank and misfires. I was told it had just been serviced by MATT, MATT then told me the following week that it was due a service not just had one. The wiper blades were replaced by ourselves. I was also told by MATT that I was only entitled to a "category A courtesy car" I eventually was brought a second courtesy car with working parts. My car was returned a week later than I was told it would take and MATT told me over the phone that he had inspected it before it was returned. The front light was misaligned, the bonnet was twisted and did not fit properly, easily seen by myself. The car was taken straight away back to the garage at which point I got the insurance company involved. They withheld payment and sent an inspector out to the car. I have eventually got my car back. I will be contacting the owner of the garage about the lovely lying MATT, a courtesy car that would have failed an MOT and shoddy workmanship and inflated price to the insurance company. Recommend them? Not on your Nelly, no chance.

very unhappy, didnt bank transfer the car payment to me same day as promised (took a week), had to chase them alot... basically just moaned and whinged even though they had my vehicle for sale on their forecourt but hadnt paid me for the car! also failed to transfer finance documents for electric car battery after 2 months which i kept getting charged for due to their negligence, ed tristram promised me it was dealt with on multiple occasions, the finance company had to result in dealing with the director of the company to bring this matter to a close

Went to drakes garage shiptonthorpe and I can honestly say what brilliant service it was . Dan hodges was excellent with me and my mum no problem take the car for a spin lovely car to drive really happy with it so thank you very much Dan I will be definitely be coming back in the future thank you for you brilliant services many thanks Kieron Barrett

Great place to buy a car all staff are very helpful not Pushy at all they could not help us enough thank you all great deal I'm very happy

Following a front end collision in my vehicle my insurance company requested I take my car to Drakes Garage for repair. On collection I was told everything was now fixed only to have to return once again with a list of complaints of things that needed rectifying. Upon the next collection I was assured that everything had now been solved other than a knocking noise, which had not been there before the accident, they informed me this was a manufacturer issue. I collected the car this time with my family, On the long drive back home we found the lighting system to still be faulty just as it had been when originally dropping the car off the first time! This left the car in an unsafe way almost leading to a collision as the lights cut out momentarily meaning I was not visible to other drivers. I then took the car to the original dealership who discovered that the knocking noise was in fact where Drakes had neglected to replace the broken engine mounts! I have chased Drakes several times about the issues I had faced; the inconvenience of travelling to and from there on several occasions not to mention the extremely unsafe vehicle they left me with. I have been promised phone calls and compensation "shut up money", only to receive nothing, I am appalled at the customer service and would not recommend Drakes to anybody.

i was supposed to be with Drakes Garage for 45 min max , ending 4 hours instead. My car also went with a working sat navigation and came out with a no working one . The manager is arrogant and disrespectful. I will never go back there again.

Would have preferred not to have the car smell of smoke and cigarette ash left all over the dash. Neither of us smoke.