I had booked appointment with Simon Archer on Sunday. When we arrived he was talking to a couple. Receptionist said he would be some time if we wanted to wait. Finally he finally came over and said he was going to be some time and we could either wait or make another appointment. We waited half an hour in total and left. What is the point of a booked appointment if the salesman cannot manage his time? Certainly wasted ours and will not be back. Purchased a high spec car from Sytner Cheltenham and Gloucester where we were treated like valued customers, going over and above staying open after their closing time.

Incredibly poor service, they failed to listen to my requests then lied about it. They fulfill all stereo types of poor value whilst only caring about trying to sell unneeded consumables. Don't go near them.

Just recently purchased a slc ,found Mike Harris very helpful and efficient, nothing was to much trouble The car was delivered on the day which was arranged and myself and My wife are very pleased with it thanks again Mike .

I purchased an SLk in a part exchange Deal where i offered my Porsche 911 as part exchange, we agreed on a price for the porsche, and the deal was done, i soon realised i had made a Mistake in my choice of car but thought it would be ok, i realised i would take a substantial hit but thought it would be ok as i had put a large deposit in, when i spoke to the dealership they informed me that i had only received 4k for my Porsche 911 with 40k miles on the clock and that i had only paid 26k and not 38k for thew SLK,this meant the complete part exchange contribution was gone immediately, I explained that i would never have sold my Porsche for 4k, but they just informed me i had signed the paperwork and there was nothing i could do !!! i would say this is underhanded at best, then they informed me that they had miscalculated the guaranteed future Value and that the mid point value of the agreement was months past the point that the term ended, all in all this agreement was totally miss structured and deceitful, An appalling way to do business, and the arrogance and indifference of the senior sales staff when confronted about the dishonest nature of the sale is unbelievable given that Mercedes Benz is supposed to be a trusted Brand.