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7 reviews from our car dealer reviews community
Leave a review for Drayton Motors
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7 reviews from our car dealer reviews community

Leave a review for Drayton Motors
Leave a review
"Brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just purchased a Kia Niro fantastic service and a great experience with Scott Walker, will be going back again when I next charge vehicle

"service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

went for a service said they had done the rocker cover check and replaced gasket and checked air filter looking at the layer of dust on the engine it was obvious that none was done . after a call they said they trust thier fitters .when taken back they checked and said it had not been done . how many more in same situation

"Fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collected car today from Drayton motors Lewis and Paul groves gave excellent service car was emaculate inside and out would recommend kia to anyone

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"Poor Service "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a used Jaguar XE around July 2022 from Kia Boston, after having seen it on Autotrader. Being based in Wolverhampton and being some 140 miles away, I did have reservations about it, due to any potential faults and getting it fixed. However the salesperson reassured me that I could take the car to any VAT registered garage, using their Auto Protect warranty and there would be nothing to pay. I drove over to Boston after paying for the car in full, with the understanding that it had a full service history and was in very good condition. When I arrived for the test drive, I noticed it had several scratches, which I had no been made aware of and there was some question marks over the service history. I was reassured that the service history was fine and accepted that the scratches were just about acceptable. However, upon checking all the supplied paperwork, there was in fact only one proper service, which had been completed by Kia in April last year. As such, I have since been advised that the value of the car upon part exchange is approximately £1000 less than market. About 1 month of having the car, the rear camera stopped working and the car started displaying ‘forward alert’ error messages on the dash. I was asked to return the car and leave it at Boston, without any mention of a courtesy car. Not very practical. I was then asked to find someone who would work with the warranty provider, which took some two months in the end. At no point was I told I needed to pay for any inspection reports, for which most dealers wanted over £600 for, which I had to cover! When being sold the warranty, this little matter was conveniently not mentioned. Eventually I found a dealer over 20 miles away who would deal with Auto Protect, so I took the car in almost 3 months after the initial faults. They repaired the faults, but then Auto Protect said they wouldn’t pay anything anyway. Absolute disgrace. Eventually, I did get a refund from the dealership. When I collected the car from the dealer who repaired the faults, they also advised that the front brake pads and discs were low and needed to be replaced, at a cost of £700. This alongside all the faults have led me to part exchange the car, as I have no confidence in it or Kia / Auto Protect, as I need a reliable car for my job. I have lost £5000 in five months on this car, in a market where second hand cars are apparently in short supply and therefore over priced! All of the above has certainly put me off dealing with Kia ever again, as my last requests to the garage have gone unanswered also. I will now never purchase a non dealership car again e.g. a Jaguar from a none Jaguar dealer and not touch another warranty provider. The only reason I have given then 2 stars for service, is that at times, Jack has been helpful and did at least offer to refund the next service I had on the car. Never got to test if that would happen and I have had radio silence asking for a refund on the 2nd year of the warranty.

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+0 Found this review helpful
"Car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Perfect from start to finish Jack was very helpful and informative. Very happy with my new car !!!

"Absolutely Terrible Customer Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having been in the showroom when the Sales Manager at Drayton Motors in Boston refused to honor the free service which had been promised to the buyer of one of their pre-owned cars I can only express my disgust at the way they treat buyers. He was not only abusive but called her a liar in front of customers. Needless to say I left. I trust that the service she was forced to pay for will cover the profit which they have lost on the Sportage I had gone in to discuss purchasing. I shall take my custom elsewhere and wild horses would not drag me in to Drayton Motors again - they should be ashamed of themselves. NB If I could award zero stars I would.

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+11 Found this review helpful
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"Annoyed Customer"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely disgraceful dealership! Sales department is great but once they have your money are bloody useless!! After sales care is appalling!! Caused damage to car while having work done and refused discount for the work being done. Refused to give keys back till had paid full amount. Put complaint in through Kia UK and they lied to them, telling them they didnt charge me for the fitting (which they did)!! Would not recommend! Boongate Kia at Peterborough is worth the extra miles!! Avoid Drayton Motors AT ALL COST!!

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+17 Found this review helpful

Roger Ashford in response to Annoyed Customer

I completely agree and in fact would award them no stars having witnessed the way in which some customers are treated.

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Dealership Information

Drayton Motors is an Franchise dealership that is based in Boston. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews2.9 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
0
Poor
2
Terrible
2

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  • Contact Information

    Address

    Drayton Motors
    The Drayton
    Boston
    Lincolnshire
    PE20 3JP

    Get in touch

    01205 820408
    http://www.draytonmotors.com

    Opening times

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    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Drayton Motors

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