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My partner need a car as her previous car was written off in accident so after looking at various sites and looked on driven website we seen a silver vauxhall insignia so decided to go to view it on website the car had diamond cut alloys when went to view had black powder coated alloys not as advertised my partner decided it was the car she wanted as she is in nursing and needed a reliable car for her work so we purchased the insignia on 05/11/2020 for £9990 pre checks done by your company to their satisfaction oil percentage on 13% required oil change which was not told so i booked it in to get oil service done the mechanic who did oil change when up on ramp said have you seen damage to nearside metal sill it has been in accident it was crushed so took it back to driven seen chris to get problem resolved due to covid we had to wait but eventually got it booked in and was told to get sill replaced as painters were working from driven garage 3 days later got car back still damaged sill not replaced and when seen what they had done i was devastated over spray all over and more damage to car went back again was told by chris yes they were sacked because i was not only job they did and messed up so booked back in again we got bodyshop to do repair left car again for work to be done only to be told he would not touch it as needed because of damage done needed full metal sill so back again 3rd time we got an illusion bodyshop to do repairs ok fine had car over 10 days asked about hire car for inconvenience was told on friday that couldnt get one till the tuesday so will ring you no phone call my partner had to walk to all her calls car was due MOT on ist june we will sort that when car comes back was told car was back but wasnt then again getting tested was not back from bodyshop eventually got it back so partner used for work when i noticed 2 different colours in door and rear panel so back again was told by chris to go see an illusion bodyshop its only round corner so off i went got there asked to see manager the manager said i will get painter who did job asked him about sill was the metal sill replaced he said no we just pulled damage out best we could still driven supplied plastic outer sill which we sprayed what about paint on door we told driven that we just blew over the over spray from previous job .I have given your company 3 opportunities to rectify problem and by law only have to give you 1 opportunity to solve it we are paying for this car we have not seen it for nearly a month off road my partner was given this car for a present for the hard work she does she is so peeved the way we have been treat customer service why bother i work in a customer based environment if i treat my customers that way i would be sacked on spot as i say not looking to get anyone dismissed . I also asked about rattle on engine ohh phoned vauxhall said just character of engine what the hell you talking about i have been a mechanic for 40 years its the hydraulic timing chain tensioner integral part of engine the value of this car is nowhere near £9990 i am in the process next of getting vehicle assessed i intend to take the matter further solicitors court or papers i am now at the end of my tether passed pillow to post all i want is this resolving was told if i email complaint i would get phone call from some one higher if its same as your thornaby branch wont hold breath Look forward to your reply Kenneth sefton
I purchased a BMW from Driven, it took almost two weeks to prep it, and once it arrived there was a vibration in the steering. its almost two weeks later and they still haven't done anything anything about it. the car was sold with misshapen front tyres, a chipped rear light, cracked diffuser, and the cream on the dessert they served up, is instead of just replacing the rear wiper that was splitting, they tore the blade part off and called it a day. On a £21k performance BMW. Utterly disgusting. I was told it was serviced, but i have no proof of that as the car iDrive says it wasn't, and Driven still haven't sent out the proof of the service. I am now forced to reject the vehicle. They are by far the worst company I've ever dealt with and would recommend taking your business elsewhere.
Excellent experience buying a car from Kev. He was extremely knowledgeable about the cars he was selling, and filled me with confidence in purchasing a car from him. Excellent garage to deal with. I’d highly recommend.
I bought a car week ago from Diven Teeside and loved the car, noticed knocking sound found it was parcel shelf no clips on it rang up left message had to ring again was told it would be easier for me to sort it out rather than driven feels like once ye got car not interested in you any more feel let down
I purchased a Volvo C30 back in August. I am really happy with it, it's perfect and I have had no issues with it at all. The sales team were a big help and answered all my questions and the car was a really good price. I would definitely recommend Driven Car Sales to anyone.
Very good over all! I bought a Mercedes from here in July. It was clean and as described other than a few small imperfections which the dealers offered to get sorted. The car is great value for money and I am really happy with it. I would recommend Driven Car Sales.
I bought a VW Scirocco from here in May and I am really happy with the car, it was very clean and as described and the sales team were a big help! The car was a little pricey though. I have had repairs done on the car which took a while but since the car has g=had been repaired its been okay. I would recommend this dealership.
I know the guuys at Driven Car Sales and they are a great group, I got a great deal on the car and they gave me a good price on my part ex. All the cars are RAC checked so you can't really go wrong. There is some bodywork that still needs fixing and I'm having to chase them a bit so once they get it sorted I'll be going back and getting my wife's car from them too.
The car I bought had a major fault shortly after purchase but the dealership did take responsibility, they sent the car over to Mercedes and got the issue fixed, as they did resolve the fault I would consider dealing with Driven Car Sales again in the future.
Driven Car Sales in Stockton were brilliant and I cant fault them at all. To be perfectly honest I had issues no issues with the car or the dealership so cant say too much more than what I have. My review really says everything from the scores
Driven Group Teeside is an Franchise dealership that is based in Stockton-on-Tees. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Driven Group Teeside
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