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13 reviews from our car dealer reviews community
Leave a review for Driven Group Teeside
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13 reviews from our car dealer reviews community

Leave a review for Driven Group Teeside
Leave a review
"Don't waste your money "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car in June and straight away had a problem with a wheel which I had to sort as Driven weren't interested, not long after I was told one of the driveshaft had gone, again Driven no use so had to sort myself luckily this was covered by the RAC warranty. Then Bodywork that was meant to have been done before picking the car up hadn't as rust started to appear. Driven agreed to sort this despite two bodyshops telling it's to bad to be fixed, they gave me a courtesy car that was filthy and stunk and just as I got near home broke down, I was sat over 4 hours while waiting for their recovery then when the recovery arrived the driver told me the new courtesy car had no fuel in so he'd have to wait there while I went to get fuel for it in case he had to rescue me in that car. 5 days later my car was ready I drove the 33 Miles to Driven to be greeted with a car that had been bodged more than when it went in, badges missing and the inside absolutely filthy with workshop dust. Driven were aware I had a newborn and a 6yr old even without kids breathing this stuff in wouldn't be acceptable. I said I was not accepting the car and I wanted it done properly and the car putting back to how it was when it came in (they said I was being picky). I was given another courtesy car which had errors all other dash including no headlights. A week passed and I went to get the car which the bodywork had been done to a better standard but was still dirty inside so I told Driven I would get my own valet done and send them the bill (which they paid). On getting in the car I noticed everything had been reset but thought nothing at the time then I noticed my main screen was funny, heated seats don't work anymore, radio plays up, Sat nav doesn't work and the heating fans. I asked Driven had the cars battery gone flat while they had it for 2 weeks they said no when I asked had the bodyshop had any problems they didn't answer. I took the car to auto electrian who scanned the car and confirmed faults including more like the gps module and even one the new boot lights Driven fitted was showing as shorted. I contacted driven but they ignored me after several attempts. I then took the car to an RAC warranty garage who again confirmed the faults but said they warranty wouldn't cover it as the car has clearly been jumped or boosted resulting in power surge. Again I contacted Driven who still ignored me. Eventually after stating I will seek legal action I got a message to say send the reports to then via email I did and they said they'd get back to me in 14 days which they haven't. I have now had no choice but start legal action against them to cover the repair costs. So PLEASE don't waste your money or time buying a car from Driven they clearly don't care what they sell you. I'm now stuck with a faulty car and more stress of going through the courts.

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"Terrible experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My partner need a car as her previous car was written off in accident so after looking at various sites and looked on driven website we seen a silver vauxhall insignia so decided to go to view it on website the car had diamond cut alloys when went to view had black powder coated alloys not as advertised my partner decided it was the car she wanted as she is in nursing and needed a reliable car for her work so we purchased the insignia on 05/11/2020 for £9990 pre checks done by your company to their satisfaction oil percentage on 13% required oil change which was not told so i booked it in to get oil service done the mechanic who did oil change when up on ramp said have you seen damage to nearside metal sill it has been in accident it was crushed so took it back to driven seen chris to get problem resolved due to covid we had to wait but eventually got it booked in and was told to get sill replaced as painters were working from driven garage 3 days later got car back still damaged sill not replaced and when seen what they had done i was devastated over spray all over and more damage to car went back again was told by chris yes they were sacked because i was not only job they did and messed up so booked back in again we got bodyshop to do repair left car again for work to be done only to be told he would not touch it as needed because of damage done needed full metal sill so back again 3rd time we got an illusion bodyshop to do repairs ok fine had car over 10 days asked about hire car for inconvenience was told on friday that couldnt get one till the tuesday so will ring you no phone call my partner had to walk to all her calls car was due MOT on ist june we will sort that when car comes back was told car was back but wasnt then again getting tested was not back from bodyshop eventually got it back so partner used for work when i noticed 2 different colours in door and rear panel so back again was told by chris to go see an illusion bodyshop its only round corner so off i went got there asked to see manager the manager said i will get painter who did job asked him about sill was the metal sill replaced he said no we just pulled damage out best we could still driven supplied plastic outer sill which we sprayed what about paint on door we told driven that we just blew over the over spray from previous job .I have given your company 3 opportunities to rectify problem and by law only have to give you 1 opportunity to solve it we are paying for this car we have not seen it for nearly a month off road my partner was given this car for a present for the hard work she does she is so peeved the way we have been treat customer service why bother i work in a customer based environment if i treat my customers that way i would be sacked on spot as i say not looking to get anyone dismissed . I also asked about rattle on engine ohh phoned vauxhall said just character of engine what the hell you talking about i have been a mechanic for 40 years its the hydraulic timing chain tensioner integral part of engine the value of this car is nowhere near £9990 i am in the process next of getting vehicle assessed i intend to take the matter further solicitors court or papers i am now at the end of my tether passed pillow to post all i want is this resolving was told if i email complaint i would get phone call from some one higher if its same as your thornaby branch wont hold breath Look forward to your reply Kenneth sefton

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"Worst Dealership I've ever encountered."
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a BMW from Driven, it took almost two weeks to prep it, and once it arrived there was a vibration in the steering. its almost two weeks later and they still haven't done anything anything about it. the car was sold with misshapen front tyres, a chipped rear light, cracked diffuser, and the cream on the dessert they served up, is instead of just replacing the rear wiper that was splitting, they tore the blade part off and called it a day. On a £21k performance BMW. Utterly disgusting. I was told it was serviced, but i have no proof of that as the car iDrive says it wasn't, and Driven still haven't sent out the proof of the service. I am now forced to reject the vehicle. They are by far the worst company I've ever dealt with and would recommend taking your business elsewhere.

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"Bought our car from kev"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent experience buying a car from Kev. He was extremely knowledgeable about the cars he was selling, and filled me with confidence in purchasing a car from him. Excellent garage to deal with. I’d highly recommend.

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"Insignia "
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car week ago from Diven Teeside and loved the car, noticed knocking sound found it was parcel shelf no clips on it rang up left message had to ring again was told it would be easier for me to sort it out rather than driven feels like once ye got car not interested in you any more feel let down

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"Lovely car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Volvo C30 back in August. I am really happy with it, it's perfect and I have had no issues with it at all. The sales team were a big help and answered all my questions and the car was a really good price. I would definitely recommend Driven Car Sales to anyone.

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"Happy Mercedes buyer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good over all! I bought a Mercedes from here in July. It was clean and as described other than a few small imperfections which the dealers offered to get sorted. The car is great value for money and I am really happy with it. I would recommend Driven Car Sales.

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"VW BUYER"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a VW Scirocco from here in May and I am really happy with the car, it was very clean and as described and the sales team were a big help! The car was a little pricey though. I have had repairs done on the car which took a while but since the car has g=had been repaired its been okay. I would recommend this dealership.

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"driven car sales review"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I know the guuys at Driven Car Sales and they are a great group, I got a great deal on the car and they gave me a good price on my part ex. All the cars are RAC checked so you can't really go wrong. There is some bodywork that still needs fixing and I'm having to chase them a bit so once they get it sorted I'll be going back and getting my wife's car from them too.

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"dealership review"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car I bought had a major fault shortly after purchase but the dealership did take responsibility, they sent the car over to Mercedes and got the issue fixed, as they did resolve the fault I would consider dealing with Driven Car Sales again in the future.

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Dealership Information

Driven Group Teeside is an Franchise dealership that is based in Stockton-on-Tees. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
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Servicing
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Ratings
13 reviews3.7 out of 5 stars — Rated Very Good
Excellent
8
Very Good
1
Average
1
Poor
1
Terrible
2

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    Address

    Driven Group Teeside
    1 Middleway
    Stockton-on-Tees
    Stockton-on-Tees
    TS17 6BZ

    Get in touch

    01642 601999
    https://www.drivengroup.co.uk/

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    Dealership Statistics

    76%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Driven Group Teeside

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