Avoid at all costs. We bought a car last April and reported issues under the warranty. Service manager said parts were on order numerous times, until he was dismissed and we found that nothing had ever been ordered. New manager asked for car to go back in to ensure correct items were ordered, but we had to pay for the investigative work under the premise of being reimbursed. This was 2 months ago and once again all calls and emails are being ignored and we have heard nothing. We had to trade the car into a reputable dealer at a great loss, due to the outstanding items. Duff Morgan have been my dealership for 30 years, but never again.

AVOID AT ALL COSTS ! This company has been nothing but trouble to deal with since day 1. We purchased a vehicle (£6995.00) from this dealership. Within 7 days, we experienced our first MAJOR fault. The company claimed it was 'wear and tear'. IF this was the case, then it would have been INHERITED. The damage was so severe, it was unable to be repaired and an entire new clutch was required. Less than 12 weeks later, we experienced our second MAJOR FAULT; the company tried to brush it off like it was "only two little bolts", however, those 'two little bolts' that required replacing were completely sheared off the front forks holding the front suspension by a thread! Had this failed whilst driving, it could have been potentially catastrophic - if not fatal!! Both times the car was in their workshop for repair, the car was externally DAMAGED... The car was sold to us with a 12 month warranty, yet they argued that none of the above mentioned repairs would be covered or carried out under warranty, wanting to charge us in excess of a further £3000 !! We made official complaints to the company under the consumer rights act, 2015, requesting to return the vehicle for a full refund - or replacement vehicle - to which they outright ignored - or made threats - telling us to go through lawyers... We have made contact with several lawyers, all who confirm we have a very strong case against the company - and have also reported the company to the BBC Watchdog... Companies like this ought to be exposed and held 100% accountable. They have a duty of care to ensure the vehicles they sell to the public are SAFE, not faulty, are fit for purpose and of satisfactory quality ... Especially when they're not "cheap" purchases. . .