33% Reviews
replied to
50% Recommend
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6 reviews from our car dealer reviews community
Leave a review for Dunwell Motor Group

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6 reviews from our car dealer reviews community

Leave a review for Dunwell Motor Group
Click on the stars to start your review
"Debate about faulty brakes"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have only had my car a fortnight but wouldn’t recommend Dunwell Motor Company in Tranent to anyone, very nice till they get paid, poor aftersales.

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"No fuss at all"
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No fuss at all buying from Dunwell Motor Company.

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"Great Local dealership!"
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found all of the staff at Dunwell Motor Group to be very helpful. I bought a Ford Focus a few months ago and up to now I have had no issues with it that haven't been fixed quickly and easily with no problems. The car was in good condition when I received it and the value for money is good. I would recommend this dealership to my friends and family.

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"Car unsafe and illegal"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car after taking for a test drive, as car was a VW it required an emissions update test and discovered a vital filter was missing in the car and clearly had been for a while. Attempted to ask Dunwell about this and they ignored everything I had to say replying with it was certainly there when they sold me the car. Will be taking Dunwell Motor Company to court to get the repair money refunded.

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Marcus Thomson from Dunwell Motor Group in response to Car unsafe and illegal

Hi Rachel Thank you for you're review. We would like to add that you had no issues with the car and we only heard from you 5 month after purchase due to you're car getting a recall from VW. After the recall is when you had the problem and we cannot be held liable for VW emission scandal. Thanks

"Non Refundable Deposit"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paid a deposit over the phone so they would MOT the car ready for us to drive away and save two trips from Arbroath. Said the deposit was refundable if we didn't take the car. Went through to test drive it and it was a wreck, rusty, heavy steering and a suspicious clunking noise from the rear end. We of course declined the car but they refused to return the deposit which they are obliged to do under distance selling regulations - 14 day cooling off period. They got very aggressive and we left without our money. Debating whether to take them to court but given they've no assets and in hock to the bank, doesn't seem worth it. Avoid them at all costs!

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Marcus Thomson from Dunwell Motor Group in response to Non Refundable Deposit

Rosie phoned us up on a X-Trail. After a discussion Rosie was driving down from Arbroath so she wanted to be able to do one trip and pick up the car, we explained the only way to do that would be a deposit that is non refundable as we had to go through the admin process, adding an owner onto the vehcile and putting it through the workshop as well as an MOT. Rosie had no issue with this so put down her £300 deposit. Rosie came down and test drove the vehicle and went over it. She claimed the steering was to heavy and maybe thought a 4x4 was the wrong choice. Rosie then insisted on going for a coffee to discuss with her partner. 3 hours later Rosie returned wanting her Deposit back, we repeated it was non refundable but we would refund £150 as that was our standard deposit, Rosie then lost her temper and insulted our saleswomen by shouting and calling her names. She had to be removed from the premises. It later came out Rosie bought the exact car from another dealer in edinburgh who we know well. So she was playing a game.

d daley in response to Non Refundable Deposit

i have read a lot of negative reviews regarding this company it always appears to be some one elses fault if you need to go to court to get simple repairs or refunds i would look elsewhere i know the garages do not make the cars but they sell them and take the money what a shame buyer beware

"Happy"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with the experience I had at Dunwell. They were professional and curtious and nothing was too much for them. I would definately recommend this dealership!

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Dealership Information

Dunwell Motor Group is an Franchise dealership that is based in Tranent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews2.8 out of 5 stars — Rated Average
Excellent
1
Very Good
2
Average
0
Poor
2
Terrible
1

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Contact Information

Address

Dunwell Motor Group
2-6 Ormiston Road
Tranent
East Lothian
EH33 2DR

Get in touch

01875 615553
https://www.dunwellmotorgroup.co.uk/

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Dealership Statistics

50%
Would recommend this dealer to family and friends
33%
Percent of reviews responded to by this dealer

Additional Information About Dunwell Motor Group

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