I have bought 4 brand new Mini’s from this dealership, so I feel I’m in a good position to give an honest review. We received a call from Adam Gregory mid Oct as Vertu Durham were interested in buying our car, a Mini Cooper, it was coming up to 4 yrs old, 14k miles an immaculate car. Adam offered me £14k part exchange over the phone against a new one. I was happy with the price and made an appointment. A week later, a different story at the appointment, the price dropped to £12k (they didn't even look at the car) I already had done my homework, they had exactly same year/mileage cars for £17k within the same dealer group. I explained and showed this and it embarrassed Adam, he knew this was going nowhere. I said £5k mark up was ridiculous. I left and said I would not be back. I have also ‘opted out’ of all email updates and communications. Today (13-11-23) I received a call from a very confident Tom Sutton (Vertu Durham) saying he has a car I might be interested in. A 3yr old Mini with 13k miles. I asked Tom why would I be interested in buying a 3yr old car with the similar miles ours has? I also asked, have you looked at my purchase history? (buying new cars). He hadn’t bothered. I explained the previous visit with Adam and the fact I have now gone elsewhere for servicing & new purchases. This dealer, Vertu Durham, has lost its way, internal communication is atrocious. *Advice to customers, this dealer banks on your loyalty but expects to make £5k on your car…. Don't be afraid to go elsewhere!