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25 reviews from our car dealer reviews community
Leave a review for E Cars UK
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25 reviews from our car dealer reviews community

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"Even more good service from Robert "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having bought my lovely Golf from Ecars in July last year, I came away from the deal feeling very happy - not only with the deal on the car but the way Robert conducted himself, he is very professional and very good at what he does! What I mean by that is that he sells very clean cars in very good condition, at a fair price. Just before Christmas i realised that my car's MOT was due as well as the annual service, on phoning Robert - all this was arranged and in fairness re-arranged due to my family commitments. All done without any fuss or bother, so once again Robert thank you very much for looking after me!

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+65 Found this review helpful
"Brilliant Deal & very competitive prices"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a Golf from Ecars back in July this year and have purposely left it until now to post my review. Let me say first of all that Robert showed us several cars and allowed us to test drive quite a number until we had decided upon which one we wanted. We then sat down with him and we got down to a very good deal without too much haggling. The deal that we were offered gave us a good purchase price, warranty and service package! We told him we would go away and think about the deal and sleep on it! The following morning I was on the phone to him saying that we would take the car! Since then (about 4 1/2 months) the car has been an absolute PEACH! Drives well is a very clean car with no scratches or dents and is a very fine example of a 2010 Golf 1.6 TDi! Would I recommend Ecars and Robert Smith? Most certainly would and have already done so to a number of my friends and neighbours! VERY WELL DONE Robert keep up the good work!

"Car purchase"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car in May this year, Mr Robert Smith sorted everything out, very satisfied customer.

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+0 Found this review helpful

Robert Smith from E Cars UK in response to Car purchase

We are not aware of who this might be,we have nobody waiting for a refund, fake news I think.

"Sells over priced cars !!!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After purchasing a faulty car in may 2017 from E Cars UK I am still awaiting my refund! He talks the talk but doesnt walk the walk. Stay clear from this man !!! Ps I have video evidence of his angry attitude when asking for a refund.

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+241 Found this review helpful

Robert Smith from E Cars UK in response to Sells over priced cars !!!

As can be confirmed by Auto Trader, our vehicles are priced very competitively. We Do not have anybody waiting for a refund. And have no idea who this person is that posted this damming review.

Nicola in response to Sells over priced cars !!!

In response to this damming review I have provided.. If i owed someone £2995 im pretty sure i would remember. If you dont, Then you certainly do now. My name is Nicola and Reg is DS07☆☆☆ I am sure you have all my relevant details on the reciept. (contact number and email) Just to remind you it was your idea to give me a refund because i was not happy with the shoddy work that you had done to repair the car for the mot before I picked it up. It is only fair to let people know my dealing with e-cars and your self Robert Smith.

"Brilliant! "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car here recently and I can't be any happier! Friendly atmosphere, Clean showroom and a customer service I can only rate 5/5! Can't thank ecarsuk and Robert Smith enough! Fantastic!

"'VW Golf"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good car for a reasonable price.

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+11 Found this review helpful
"'VW Golf"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not trust E Cars, makes false promises to secure the deal and doesn't honour then. Typical car salesman. Shocking after sales service!!!

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+185 Found this review helpful

Robert Smith from E Cars UK in response to 'VW Golf

We do not know who this is ,please let us know what the problem was and then we can put it right.

"Very satisfied "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looked for a number of weeks scanning the Internet. Came across the exact car for the right price .sadly it was 125 miles from myself .had a number on conversations with Robert smith with regards the vehicle. .was a little nervous due to the reviews,and also the distance to travel ..decided to ignore my apprehension. And traveled to Cardiff. .on my arrival Robert was more than welcoming to myself and family .the vehicle was in exceptional condition. Better than described for me it was first class service and a first class purchase. Would strongly recommend E Cars UK.

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+12 Found this review helpful
"Do not trust him"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a lovely 'looking' Golf in January from this man, it broke down after 2 months into a 3 month 'warranty. unfortunately for me I was away. He wouldn't pay for the tow truck back to Cardiff and when I told him the problem & asked if he would fix it, ' he vaguely said 'he would look at it but couldn't take the word of another garage! I had no confidence that he would be true to his word. Cost of towing back £280. So I had it fixed at a cost of over £850 (£350 for the part). Don't trust this man, his warranties aren't worth the paper they're written on....we've tried to compromise with him but no luck..

Robert Smith from E Cars UK in response to Do not trust him

The writer of this has not left their correct email. This is fake news and should be removed. CHECK OUT REVIEWS FOR ECARSUK AT YELL .COM THERE ARE 33 REVIEWS ON THAT SITE WITH 4.4 OUT OF 5.0.

"Rippedoffandangry"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a VW golf 12 months ago, and since then I have had the year from hell. As part of the purchase the car came with a 12 months warranty from an independent company. After 3 months a fault developed and it came to light that Robert Smith had not registered the warranty, therefore fraudulently miselling the vehicle. Over the past 12 months the car has been in Robert smiths repair garage for over 4 months and the fault remains. When I involved trading standards Robert Smith told me that the original company I bought the car off had gone out of business and therefore I didn't have a leg to stand on legally. The man lies as he breathes. The other reviews on here may be positive but the true test of a car traders is how they deal with problems. Do not trust this man. I have no had to resort to selling the car to webuyanycar and I've lost thousands off he value. Research him, he's gone bankrupt on several occasions. Don't trust him. Save you money and sanity.

Robert Smith from E Cars UK in response to Rippedoffandangry

This man had quite a few problems and I know he was not happy but this was a problem car we spent considerable time and money on the car sorting many problems out different problems each time. We could not of done any more, all that was spent on the car was at no cost to the customer at all.

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Dealership Information

E Cars UK is an Independent dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Car Leasing
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Servicing
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Ratings
25 reviews2.9 out of 5 stars — Rated Average
Excellent
11
Very Good
1
Average
0
Poor
3
Terrible
10

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  • Contact Information

    Address

    E Cars UK
    Unit 11 Freemans Parc Penarth Road
    Cardiff
    Cardiff
    CF11 8TU

    Get in touch

    02920 703024
    http://www.ecarsuk.co.uk/

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    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    44%
    Percent of reviews responded to by this dealer

    Additional Information About E Cars UK

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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