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10 reviews from our car dealer reviews community

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"Appalling used sales "
1.4 out of 5 stars See
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I saw a car at East Kent Audi and called to get more information. I spoke to Jo Forster who initially came across quite nice. Then when he was asked questions about the vehicle service history he knew nothing. Then got it all wrong and then never called back as promised. Probably want ching football as nobody answered the phone or called back. I had to call on the next day and left a deposit for the vehicle with a business manager. They said Jo would call the next day but when he called back he said he had other people interested so wasn’t going to sell me the car and would refund my deposit. I said it was unacceptable and he said he would speak to the manager and come back to me. Well of course he didn’t so I contacted the business manager who took the deposit. Several hours later got a your deposit has been refunded. I called Jo”s line manager who was equally useless and between them don’t seem to know much about the products they are selling. I contacted Inchcape head office and was called by the supposed manager who in not so many words said tough luck buddy we sold it to someone else but couldn’t say when or for how much or anything then the final insult was to say if we are so bad then why would you want to buy from us. My response is I paid a deposit on a car in good faith which you have refunded me without telling me why not contacting me back and now you claim to have sold it to someone else.i said I still want the car and he said it’s OUR product so we can do what we want with it even if we have let you down. Basically he tried to make it my fault for not wanting it as I would be too upset to butmt from them. The worst cop out inthe history of cop outs. It’s no wonder why all of his staff are so bad if he is that bad. Avoid this dealership at all costs unless you want to be served by clowns

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"Sales and parts great service poor"
2.6 out of 5 stars See
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We have brought 2 Audi from east Kent a a3 and a s3 happy with both cars and the service from both the sale department and parts have been excellent. But the service department is appalling they never ring you back had my s3 for 5 day have had to phone them 5 times still don't no when I am getting my car back very poor service

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"Five stars all round"
5 out of 5 stars See
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john Theobald & clare (the manager) sorry I don't know your last name were very helpful with my stunning blue a3 sline the car was as descrived in excellent condition. And is a pleasure to drive best car iv ever driven very happy five stars all round thanks again to East Kent Audi. Tony & Donna.

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"Not happy"
1.6 out of 5 stars See
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My car was booked in for an MOT and a couple of additional works. The car was collected between 9-10am which was fine and i was advised i would receive a phone call once the works were done and my car would be returned by 5pm. Later that day around lunch time i received an email and phone call to say the car needed additional works in order to pass the MOT. These works included two new tires which i was advised would need to be ordered in so they will keep my car over night, fit first thing in the morning and have my car returned that same morning. The next day i had to advise my work place of what was happening and advised i would be in late morning after my car had been returned. I did not hear anything from Audi so i ended up phoning at 11am, of which i was told by someone that the lady dealing with my car was unavailable and she would get her to call me back. It got to 12;30 and i still had not heard anything so i phoned again for them to tell me the lady i was waiting for was away on leave and my car was being dealt with by someone else so i was put on hold to track this person down. Once i got to speak to them, she explained that they were fitting the tires now and that they will only take an hour and then my car will be returned. Once again, heard nothing until 3:30pm so i had to phone them once again. I was told the tires had just been finished and that i will get a call back in a few minutes for them to take my payment. After payment was taken my car was returned within 50 minutes, the journey from the garage to my home is 25 minutes. All in all, i am extremely unhappy with the service i received. I missed out on a days work and pay due to Audi being unable to follow up on what they say.

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"very satisfied"
5 out of 5 stars See
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We were contacted out of the blue by one of the management who offered us an unbelieveable deal to purchase an A7. We already had an A7 that was only 2 years old and we weren't due to change it for another year but as the deal offered was really 'unbelievable' we made an appointment wih the manager and went along to the show room . We weren't seen by the manager as we expected but by Kinga, one of the sales team, and yes, the deal offered was too good to be true! Saying that, we did get a good deal from Kinga and excellent service and we took ownership of our new car within 4 days and love it!

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"Poor Post Care Service "
3.3 out of 5 stars See
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Howard. My name is Mr Wayne Terry. I recently bought an Audi TT S Line from East Kent Audi on the 28th October 2017. Registration GJ65OZL Price of Car £23762. Claire Miller and Christopher Johnson were the sales team who dealt with me on that day. To conclude the sale Claire and Chris promised me the Guard X protection service and a company letter to confirm that my first maintenance service would be at cost price due next year. Claire also promised me a Guard X certificate as proof of it being carried out. Since my purchase I've made a couple of phone calls to Claire and Chris and they told me that they would send me the documents required. I've received nothing to date. The reason for this poor review Howard is because their correspondence to me has suddenly gone quiet and I do not want this episode to drag on. Some of the reviews East Kent Audi have received also concern me. Please would you contact me by email or phone to tell me what actions are being taken in regards to the above as I'm afraid it is totally unacceptable that you have taken my money and promises that have not been kept to date.

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"Don't pay a holding deposit!"
2 out of 5 stars See
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Disgusting service after getting a quote for a Q3 I was undecided as it had been used for test drives and had a scratch across the front and the monthly payments were more than a top of the range TT. I was told I would need to pay £1000 to hold the car but the money would be returned within 24hrs if I didn't want to go ahead. 9 days later and it still hasn't been returned, when I rang and spoke to a manager he was unhelpful and didn't have the courtesy to ring me back and explain the situation. I will be buying an Audi but certainly not from East Kent Audi.

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"Safety systems"
1.6 out of 5 stars See
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Booked car in for major service which was completed. Distance warning light was illuminated. East Kent Audi gave car back with distance warning light still illuminated after signing to say a health check had been completed. Dealership had not carried out diagnostic to determine root cause of problem. Main point is Audi completed health check and gave car back with a crucial safety system not working - brake guard, distance sensor system, cruise control. Car is 4 years old the ACC system is to blame, Audi quote the car is out of warranty, offered repair with large contribution from me, on a car they have serviced and maintained.

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"Car service"
5 out of 5 stars See
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Welcomed on arrival by staff & Oliver who guided us through the service procedures. On completion of the work Oliver took us out to the car which had been cleaned and valeted. All work was carried out in a friendly/professional manner. Many thanks to Oliver for his professional, friendly help as usual.

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"Audi Buyer"
3.6 out of 5 stars See
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Pretty good experience over all. I bought an Audi A5 in August. When I got to the dealership to collect the car I had to wait for 3 hours while they sorted the tyres out as they hadn't done it yet. They offered to cover the cost of my train tickets as a gesture of good will but I haven't received anything and they also said I could have 2 free serviced but when I went back they would only offer me one. Other than that they have been okay and I am happy with the car and the good value for money so I would recommend.

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Dealership Information

East Kent Audi is an Franchise dealership that is based in Canterbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Contact Information

Address

East Kent Audi
Stour Valley Industrial Estate Ashford Road
Chartham
Canterbury
Kent
CT4 7HF

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http://www.audi.co.uk

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Dealership Statistics

40%
Would recommend this dealer to family and friends
70%
Thought the dealer was knowledgeable and helpful
25%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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