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5 reviews from our car dealer reviews community
Leave a review for East Kent Audi

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5 reviews from our car dealer reviews community

Leave a review for East Kent Audi
Click on the stars to start your review
"Poor Post Care Service "
3.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Howard. My name is Mr Wayne Terry. I recently bought an Audi TT S Line from East Kent Audi on the 28th October 2017. Registration GJ65OZL Price of Car £23762. Claire Miller and Christopher Johnson were the sales team who dealt with me on that day. To conclude the sale Claire and Chris promised me the Guard X protection service and a company letter to confirm that my first maintenance service would be at cost price due next year. Claire also promised me a Guard X certificate as proof of it being carried out. Since my purchase I've made a couple of phone calls to Claire and Chris and they told me that they would send me the documents required. I've received nothing to date. The reason for this poor review Howard is because their correspondence to me has suddenly gone quiet and I do not want this episode to drag on. Some of the reviews East Kent Audi have received also concern me. Please would you contact me by email or phone to tell me what actions are being taken in regards to the above as I'm afraid it is totally unacceptable that you have taken my money and promises that have not been kept to date.

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"Don't pay a holding deposit!"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Disgusting service after getting a quote for a Q3 I was undecided as it had been used for test drives and had a scratch across the front and the monthly payments were more than a top of the range TT. I was told I would need to pay £1000 to hold the car but the money would be returned within 24hrs if I didn't want to go ahead. 9 days later and it still hasn't been returned, when I rang and spoke to a manager he was unhelpful and didn't have the courtesy to ring me back and explain the situation. I will be buying an Audi but certainly not from East Kent Audi.

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"Safety systems"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked car in for major service which was completed. Distance warning light was illuminated. East Kent Audi gave car back with distance warning light still illuminated after signing to say a health check had been completed. Dealership had not carried out diagnostic to determine root cause of problem. Main point is Audi completed health check and gave car back with a crucial safety system not working - brake guard, distance sensor system, cruise control. Car is 4 years old the ACC system is to blame, Audi quote the car is out of warranty, offered repair with large contribution from me, on a car they have serviced and maintained.

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"Car service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Welcomed on arrival by staff & Oliver who guided us through the service procedures. On completion of the work Oliver took us out to the car which had been cleaned and valeted. All work was carried out in a friendly/professional manner. Many thanks to Oliver for his professional, friendly help as usual.

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"Audi Buyer"
3.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Pretty good experience over all. I bought an Audi A5 in August. When I got to the dealership to collect the car I had to wait for 3 hours while they sorted the tyres out as they hadn't done it yet. They offered to cover the cost of my train tickets as a gesture of good will but I haven't received anything and they also said I could have 2 free serviced but when I went back they would only offer me one. Other than that they have been okay and I am happy with the car and the good value for money so I would recommend.

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Dealership Information

East Kent Audi is an Franchise dealership that is based in Canterbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

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5 reviews3.1 out of 5 stars — Rated Average
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1
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2
Average
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Contact Information

Address

East Kent Audi
Stour Valley Industrial Estate Ashford Road
Chartham
Canterbury
Kent
CT4 7HF

Get in touch

http://www.audi.co.uk

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Dealership Statistics

40%
Would recommend this dealer to family and friends
100%
Thought the dealer was knowledgeable and helpful
0%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About East Kent Audi

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