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Visited Eaton House Autos, saw car got fed up waiting to speak to a dealer. Decided to email and ask about service history etc. No response till third email when i asked if they can afford to ignore my custom, that provoked a response of yes we can afford it as business is booming. Did me a big favour really after reading the previous 2 reviews probably would have been a shed on wheels. Car was advertised as having dealer service history, can only assume because i asked for proof of this via my email is the reason behind the ignored emails. Lucky escape for me, their poor customer service did me a massive favour.
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Sam from Eaton House Autos in response to Awful customer service
When you visited the dealership we leave people to look around and do not hassle any customers. If you have any questions or would like any keys to view cars you are given them. If I remember correctly Glen I also said to you while you were looking around if you have any questions let me know and you just gave the keys back in and left the site after viewing the car. Then you emailed me and I mistakenly did not reply. When you were threatening to leave a bad review because I was slow to reply I did ask if you could please add on to the review your emails which you sent so people could see the conversation but you have obviously declined that request. I apologised for the delay in replying to your email, which said ' I can only assume business is booming if you can afford to ignore my custom, I will spend my 5-6 grand elsewhere, adios'. I replied to this email saying that business is busy but I apologise for any inconvenience. I even offered to call you to personally apologise as you seemed to be very angry at my delayed response. The vehicle has main dealer service history stamped in the service book as advertised. Thank you for reviewing a late email reply.
Glen Foley in response to Awful customer service
My initial email to eaton house autos Hi just want to check if the car has a stamped service book and 2 keys? Also is there any movement on screen price if I have no px and a cash buyer? Thanks My 2nd email later that day Hi Just checking if car is still available as not had a response from my email yesterday, thanks. My 3rd email 36 hours later Hi, I can only assume your business is booming if you can afford to ignore my custom. No problem I will spend my 5-6 grand at another garage. Adios. Success at last my third email provoked a response from Eaton House Autos Hi glen, you assume right. I haven't had time to reply as I've only just finished work. Sorry for any inconvience. After researching reviews on the garage my response Hi no problem at all. I've read your reviews so did me a big favour. Response from Eaton House Autos For some reason you seem to be a bit upset about me not being able to reply as quickly as you would have hoped. Would you like me to call you at some point tomorrow to personally apologise to you as I do not have time for nasty emails from a customer that has not purchased a car from me nor would I want to sell a car to somebody like that. Your contact number was on your first email. Is there a time which would be convenient for you or can I call any time? Regards Mr Matthias Sent from my iPhone My response Hi not upset at all, frustrated but relieved would be more accurate. No need to call if you are so busy. Like i said you did me a favour really so no need to apologise. Response from Eaton House Autos I feel the same way, some people just have a bit of a bad attitude and think they can speak to people however they want (usually over an email). Also you were obviously looking for money knocking off of the car as your first email indicated. So you were not a potential customer as I would not have reduced the price so you would not have been able to afford my Astra. Anyway I hope you manage to find a car that is in your budget My response Im impressed you know my budget, the real reason for your lack of reply I assume is that the car does not have a stamped service book. Despite being advertised as having dealer service history. But hey I'm just a potential customer, thanks for the emails will add them to the review website. Response from Eaton House Autos Thank you for threatening me with leaving a bad review because I struggled to reply to your email. At least people will be able to see both sides of the conversation on this subject when I reply to the review with copies of all of your emails My response Hi I will save you the trouble and will be adding both mine and your email responses to the review. (Unedited) I will send you the link once it's completed. We will let your potential customers decide. My questions to you were perfectly legitimate as a cash buyer with no px to ask if there was movement on screen price. You made no response about about the service book and how many keys the car has. You are just assuming I don't have the cash. I will leave a review of the garage I do buy from and the price I pay so hopefully that will put your mind at rest about my finances. No response after this, judge for yourselves, I feel my first 2 emails were perfectly polite and legitimate. I admit the 3rd was a little sarcastic but by this time i had visited the garage, been ignored and had 2 emails ignored over 36 hours. I agree he did offer to phone me and apologise, however he called me a nasty customer in the same email! so assume it was some sort of threat that he knew my number! …...really…... I stand by my poor customer review of this garage, Mr Mattias over the course of his emails labeled me a nasty, threatening and skint! So I think I should respond to this “Eaton House Autos from my experience is a back street garage, with ignorant staff who obviously went to the same customer service training as United airlines, I would also place a bet that Mr Matthias was top student but can’t as i’m skint!!!!! Happy ending, visited a main street garage today, paid deposit and pick up my new car Friday!!!!
When reviewing a car I noticed service light. He advised its been serviced few months ago and they must have forgot to turn it off, they said would drop the cost £95. To pay for it to be turned off.. Foolish because it was best car on paper all day I paid deposit. On reflection I thought, what if it wasn't simply that. I contacted garage and requested deposit back under the circumstances. They rejected this. I feel although lost £200 I have potential dodged something worse. I am seeking further advice and hope nobody has Issue with that car. The light apparently just turned off, he may have been right and it was nothing but a lot of money to sort if not
Sam from Eaton House Autos in response to DL
You asked if I could reduce the price of the car as the service light was on and you wanted to get the car serviced by a mechanic you use once you picked the car up and I agreed to this and then you left a deposit. One week later you phoned to tell me that you were waiting for your loan to come through to pay for the car and it should be within a couple of days. No response from you for a following week then you phoned and asked for your deposit back. A deposit holds the car until you collect the car as it becomes sold once a deposit is left and no longer advertised for sale.
Sam from Eaton House Autos in response to DL
You asked me if I could reduce the price by £95 so you could get a service carried out by a mechanic you use as there was a service light on. I agreed to this and you left a deposit. You said that you would like to collect the car within a few days, then did not call me until a week later. You called and said that you were getting a loan and that they were taking longer than anticipated. I assured you that there was no rush and you could have more time to sort out your finances. Then you emailed me to ask for your deposit to be refunded. A deposit takes the car off sale and is not refunded simply because you changed your mind a couple of weeks after leaving it or a change in your financial circumstances
Would not recommend this garage to our worse enemy.. They are a back street garage. They I hope will make the next TV show so that they will be shown for the bad dealer that they are. Vehicle was not roadworthy found after two days of purchase. Arrogance and aggressive from the second mentioned the problem sold as scene was the words before 10 seconds of conversation. Trading standards was awesome and gave full explanation of what to say and they are fully aware of this trader now. Wife pregnant and theses two father and son gave full hassle to her. Fathers words " you will get cash back but I will make sure it takes six months " nice people like I say...cash back after a weekend of listening to wannabe rubbish tactics ( vosa ) fully aware and standards. Be warned don't buy from them.
Glen Foley in response to Truthful
I could not agree more with this reviewer after my recent experience with Eaton House Autos. Thank god i checked out the reviews here before proceeding. Did manage to find another similar car at another garage with good reviews. Visited today and was spot on, car purchased and peace of mind. I will leave a positive response for this on here as it allows people to make an informed decision on where they spend their money. Men like these need naming and shaming!
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Eaton House Autos
Llay Industrial Estate Miners Road
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