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85% Recommend
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35 reviews from our car dealer reviews community
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35 reviews from our car dealer reviews community

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"delighted"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently brought from Ebbsfleet Specialist Cars. I couldn't recommenced them more. provided a first class service.. The staff are so helpful and treat the customer with respect Big thanks to them.

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+1 Found this review helpful
"Do your research and ask questions!"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a vehicle recently from this dealership which had good reviews online. Therefore, I expected them to live up to their reputation but instead I have been left with a bad taste in my mouth. I went for an initial viewing and all seemed OK. I was told it had just had a new clutch and I was free to view the paperwork. I put down a holding deposit and came back a week later to consider completing the sale. Only after completing the sale did they tell me that the vehicle only had one key. Secondly, upon returning home, there was no paperwork for the clutch. After calling them, it turned out they didn't have the clutch paperwork and that it would in fact be sent to me, In respect of the key, the matter was simply dismissed and I was told that it was standard practice that vehicles are sold with one key and that is wasn't a big deal. This may be the case but only if this has been disclosed and you have the ability to make a choice on the sale based on the facts. After failing to receive the paperwork for the clutch a week later, I decided to email the garage my concerns but also remind them that as per the Consumer Rights Act, I had the right to return the vehicle within 30 days, Instead of replying to my email directly, they decided to forward the matter to their legal firm who sent me a rude email attaching the invoice but also insisting that the garage have done nothing wrong and will not be taking the vehicle back. My email was not rude and I would have been happy with an apology but I was obviously expecting too much. People, do your research and ask questions as this garage will not disclose vital pieces of information to you unless you do so

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+3 Found this review helpful
"Excellent service from start to finish"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car for my son from Ebbsfleet Specialist Cars while i was on holiday,contact was made by e-mail and text.This company were highly professional from start to finish,and my son was delighted with the car.Highly recommended.

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+2 Found this review helpful
"Great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had an excellent experience buying from Ebbsfleet Specialist Cars. Service was 1st class start to finish. They found me the perfect car I was after and gave me a brilliant deal. Staff where extremely helpful, would definitely recommend!

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+1 Found this review helpful
"Would recommend to anyone"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a Range Rover L322 Vogue from Ebbsfleet Specialist Cars, and now Im very happy with it. There was a few isssues with the car when I first brought the car that you can get with Range Rovers which showed up a little bit sooner than i would have expected. But Adam at Ebbsfleet soon got them sorted and even left me with a courtesy car for a week as I work away, even after my bad attitude and the the fact it was a trade in car I'd brought. If I was to have any reservations I would say the valeter was having a couple of bad weeks as the car wasn't as clean as i's hoped it would have been when I collected it both times, 2nd time being that out of courtesy they had cleaned the car and left more polish on it than they had polished off it. but having dealt with Adam and seen the way the cars are presented in the showroom I'd certainly consider going back when the L322 is up for replacement

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"All good! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I got my Mercedes from Ebbsfleet Specialist Cars last year and I am really pleased with it. I have had no problems up to now and I have had the car 6 months. The dealer is a very nice guy, very helpful and didn't put me under any pressure at all. The value for money is fantastic and I would recommend this dealership to anyone.

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+1 Found this review helpful
"Exceptional customer care"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a BMW convertible last October from Craig. Unfortunately, the car had a number of electrical faults which have now been rectified. Craig did everything he could to get this matter concluded to our satisfaction. Exceptional customer service. Very caring, polite, and courteous. I would highly recommend Ebbsfleet Cars.

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+1 Found this review helpful
"Great Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mercedes E350 in January. Done about 1000 love driving it, beautiful car inside and out. Craig was so helpful , gave me a good deal, Will certainly go back there in the future highly recommend Ebsfleet Specialist Cars.

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+2 Found this review helpful
"David"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Craig was very helpful and made me a good part ex.price..Cars are ready to drive away and expertly valeted...Would gladly recommend this dealer..

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"August Car Buyer"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good experience over all. The dealers were very helpful and friendly and the car is great value for money. I purchased a Volvo back in August and I have only had one minor issue with it up to now. I would recommend Ebbsfleet Specialist Cars.

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Dealership Information

Ebbsfleet Specialist Cars is an Independent dealership that is based in Gravesend. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Ratings
35 reviews4.4 out of 5 stars — Rated Very Good
Excellent
28
Very Good
2
Average
2
Poor
1
Terrible
2

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Contact Information

Address

Ebbsfleet Specialist Cars
Northfleet Industrial Estate Lower Road
Northfleet
Gravesend
Kent
DA11 9SN

Get in touch

01322 382756
http://www.ebbsfleetspecialistcars.co.uk

Opening times

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Dealership Statistics

85%
Would recommend this dealer to family and friends
91%
Thought the dealer was knowledgeable and helpful
91%
Thought issues were resolved quickly and easily
5%
Percent of reviews responded to by this dealer

Additional Information About Ebbsfleet Specialist Cars

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