IThis has been the worst car-buying experience of my life. I’ve never encountered a dealership so dishonest, unprofessional, and manipulative. I bought a Skoda from them after a one-minute test drive, pressured by a £500 non-refundable deposit. Once I got it home (140 miles away), The retractable parcel shelf was broken and the car had very poor pickup amongst numerous other things. I contacted the dealer immediately. Their response? I could return the car if I paid them a £2,000 restocking fee. Eventually, they agreed to reduce that to £1,000 if I bought another car—an Audi, which I paid for in full, including delivery. But on the day of delivery, they insisted on me signing the paper work when I had not even taken the car for a test drive as I hadn't paid the road tax yet. They kept insisting that I should sign the paperwork first. When I read the paperwork, I saw hidden terms specifically: – 10% return/admin fee, – £1.99 + VAT per mile (even including their delivery mileage), (£335) – £199 for valeting and inspection. Instead of addressing these issues, they ordered their driver to take the Audi back. Even worse, their driver—sneakily—left with BOTH sets of keys, not just for the Audi but also for the Skoda. I had to literally run down the road to stop him from driving off with keys to the car I legally owned. And the condition of the Skoda? It may have looked clean at first glance, but it stank of some overpowering chemical—presumably what they used to “valet” it. It wasn't a proper professional job: there were smudge marks all over the internal screens, and six weeks later the chemical smell still lingers. We’ve had to pay for a full professional valet just to try and get the stench out, and even now, it still hasn't fully gone. Every time anyone goes in the car, they clothes stink of this chemical. It gives a headache for few hours. So I get a headache before I get to work, everyday. To top it all off: – I had to chase the parcel shelf several time. – They now claim the Audi sale “was never completed” even though they took full payment. – They refuse to refund any of the insurance cost we incurred in good faith. – There's a mileage discrepancy on the Skoda, and they’ve provided no service history. – Despite them promising a "Full service before delivery", within two weeks of driving the Skoda, the oil warning light came on, proving they hadn’t even done the most basic checks before selling it. I am now not even sure that they actually service the car. Every time I put my foot on the brake squealing from the brakes is heard. They are friendly and helpful until they get your money—then it’s a wall of excuses, gaslighting, and total lack of responsibility. This dealership is not trustworthy, not professional, and should not be in business.

Bought an A5 in January. Most of my experience was positive until once I took the car away the entertainment unit kept glitching. It would turn on and off again multiple times in even a 7 mile trip to work. They said they’d replace the part but after a month and a half I rang up for an update and they didn’t even have the part which strongly suggests I was being fobbed off. Also the price in the window of the car was £500 less than the price I was actually charged because ‘that’s what was on the website’ despite going in to the shop and never actually looking on the website. So in all overpaid for the car and was a fairly high price for the mileage anyways and the had to pay another £450 for a new entertainment system. Other than this I think the car is great just a shame about these issues

Fantastic company, Rich and Ben very professional and a pleasure to deal with,

Recently bought a VW Polo and was so pleased we returned and got a Q3 aswell. Spoke with Rick over the phone on the first day and when we arrived the car was prepped and ready for us to take on a test drive. Smooth service throughout, accommodating with our needs & family friendly. No pressure environment where we felt comfortable browsing other options before deciding on our Polo. Highly recommend & thank you again.

Bought a car off them, they sent it through an MOT and checks, we picked it up only for it to break down right away, seems they missed something. So it went back and they fixed it and after that all was well for a while. Fast forward to, heading to work in the car and a very loud metallic noise, a sort of dragging sound was coming from the rear wheel, got out and looked at it, couldn't see anything, but the noise carried on, then the noise stopped. Since the garage is on the route i take to go home, i stopped to ask if they would give the wheel a quick check to make sure it was safe to drive home (via the motorway). It was 4pm so they were still open for another hour. What did they say? NO they wouldn't look, couldn't even spare two minutes to make sure it was safe. I thought that was really bad, especially since it was a car purchased from them. I drove home really slowly and then took the car to a different garage who fixed it for me the next day. Thanks a bunch Ebony and Ivory, seems you don't really care about your customers after all.

✋✋Stay away from this company✋✋, we have bought a car from here Skoda Fabia it came with all sort of faults you can ever think off, surprisingly it passed from mot from there side but when I bought it to the private garage the person said it shouldn’t of passed mot and I should take the car back to them. My first complaint was the car is using to much engine oil, I had to take the car back to them 3 times and they said there was no issues with the car and the oil is running ok when I have a report from rac. They have sent out a inspection team from Santander they also confirmed there was nothing wrong with the engine oil. during this period I had to top oil to the car at least 3 times for 2lt. Now the report I have taking from rac says haven been attached on the picture below but the company refuses to do anything and it’s only been 5 months I bought the car. Do not recommend this place to anyone. My only option is to give them to court and the case has started. I hope it gets solved as soon as possible.

I couldn't be happier with my car.great service.polite.done everything they could to get my car spot enough.great polite and pleasant staff.thank you all.great job.

The team at Ebony & Ivory Scunthorpe are great - special shout out to Catherine. Really very happy with their efforts to resolve any issues we came across. Thanks again team, my daughter is truly happy with her VW Polo.