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13 reviews from our car dealer reviews community
Leave a review for Eclipse Car Sales

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13 reviews from our car dealer reviews community

Leave a review for Eclipse Car Sales
Click on the stars to start your review
"Brilliant service throughout! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Brilliant service from start to finish, the exact car I wanted, superbly prepared and presented and at a very fair price I was happy with. Really nice people who are easy to deal with, old fashioned customer service! Highly recommend Eclipse Car Sales.

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"Terrible aftercare "
1 out of 5 stars See
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Bought two bmw m3 of eclipse car sales first i had for a few months then it developed a rattle so i took the car back ended up which i thought was an upgrade buying an e92 m3. from the start the car had problems, the abs pump failed so i took the car back, well they had the car for 3 months baring in mind this was a 20,000 pound car wich was costing me 414 pound a month! i even went to the garage where they repair there cars to find my m3 just parked behind the garage on a patch of grass the white car blended in where it had been sat so long the white paint was covered in like moss. The 1900 pound abs pump still hadn't been replaced and the garage was out of there league trying to fix the car. i contacted the finance company which were very helpful as they refunded me 2 months payments and chased the apparent car sales to find out when my car would be fixed they had more of the same never called them back and were just told lies about the car. Eclipse had to spend some money and send the car to a bmw specialist, after 3 months i got the car back and it was fine for a day or 2 then bling a warning sign the same one as before saying reduced power so i took it back there fix was to plug it in to the computer and turn off the warning after doing this a number of times i then went to the finance company again and they sent out there own mechanic, eclipse never sorted the problem and i ended up giving the car back and having to pay 1700 pound to cover the negative equity the stress it caused was effecting my work and im still paying off the 1700 pound now as it was paid on a credit card. Roy and his team are happy when they have your money but when it comes to after care there isnt any, should stick to selling part x bargains so there sold as seen! so in my opinion avoid this car sales they look the part but there far from a sport and prestige car sales. if it wasn't for the finance company they may still have my car now!!

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"Terrible aftersales service "
1.6 out of 5 stars See
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Aftersales service at Eclipse Car Sales is terrible. Car was braking down from the third week after purchase. I had car for 10 months and been back the garage 12 tumes for 3 months in total. Promised to repair but only promised. Never fixed. Driven 2000 miles without my knowledge. When I returned car was promised to clear my finance but after 8 weeks they requested extra 600£ to clear my car loan. Its the worst company ever. Owner of company pretended to be just sales assistant and when we asked to talk to manager, he said he is the owner and dealt with my finance company Motonovo. Never ever buy cars from Eclipse garage in Eastleigh.

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Roy Bendy from Eclipse Car Sales in response to Terrible aftersales service

Inaccurate Review Richard im appalled at your inaccurate review that has the clear intention to try and damage my business and especially about a BMW M3 which we’re very well known for selling. You seem to have missed out all of the facts which I will now cover. You bought a BMW M3 E46 from us in on the 16th January 2016 and had that car 6 months before bringing it back to us with a damaged head gasket which we fixed for you under warranty. Had you been on track with it? In November 2016 you upgraded the car with us for an E92 M3. The car was a 2007 model with 71k on the clock. You didn’t take the extended warranty opting for our standard warranty. In early 2017 the car developed an intermittent ABS problem. We investigated this a couple of times and went on test drive with you as each time the car was with us it was fine. It was also fine on the test drive when we drove it together. You reported the problem several times so we took the car in for further investigation. You were offered a free loan car but dismissed this as you had a works vehicle which to be fair helped us. We took the ABS pump off and sent it to a specialist for further investigation. The time taken was greater than hoped as the problem reported was intermittent and so was thoroughly investigated. We wanted to make sure it was done as cheaply as possible as the standard warranty didn’t cover the problem. The pump was then sent back to us and on road test was found to still have the problem but this was worse now. Eclipse paid for a ABS pump out of goodwill as it had taken longer than expected due to the problem being very intermittent. The new pump was installed into the car and road tested fine. You then informed me directly that you couldn’t afford the car anyway and asked us to sell it on your behalf which we were happy to do. We got you a good price for the car and in October 2017 you left this office happy even asking me if I could source a works tipper truck for you. “I'm happy to deal with you again” were your last words. We shook hands and that was the last time I saw you. I have today “20th October 2018” called you to find out why you have attacked my company and reputation in this way but there was no answer and no ability to leave a voicemail. I believe we have looked after you very well Richard and that your review is completely inaccurate and has been written in such a way as to try and harm my business. Why? Roy

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"Agreements not honoured..."
1.6 out of 5 stars See
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I bought a car from Eclipse 4 months ago however it has been the worst buying experience I’ve ever had. Awful customer service has made me feel angry, frustrated and of no value whatsoever as a customer to the business. As a former Army Officer, integrity counts for a great deal with me, but this engagement with Eclipse has reminded me that I may sometimes be naïve in believing the same of others. I agreed to buy the car on 2 conditions which we shook hands on; that the service history would be stamped with the stamps for the 2 missing services which had apparently been done, and that the 2nd key would be retrieved from the previous owner or a replacement obtained. After 3 months, Eclipse had not made progress in either, and it was only the threat of legal action which brought apparent action, however final resolution was no less painful than the rest of the engagement. The service history had not been sent off, with just the mileage and servicing garage written in by hand (despite emails and voice messages from both parties talking about it being sent away and received back). I left my car with the garage for a new key to be coded as the original owner couldn’t provide, but on receiving it back, the new key did not have the boot unlocking functionality, and the old key which had previously worked fully, had lost it. The whole episode was so frustrating that I couldn't bear to deal any further with Eclipse and how they made me feel that I just walked away with it as it was, faulty. his view (the owner) was that resolving the issues was a goodwill gesture, so I could not be insistent on expecting things to be done. I have wasted significant time chasing the resolution of 2 simple issues, routinely not having calls returned, and seeing no apparent desire of the part of the garage to do what was agreed and shaken on at the point of sale. I’d never buy from Eclipse again, and wish I hadn’t in this instance.

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Roy bendy from Eclipse Car Sales in response to Agreements not honoured...

Max Im Roy the owner of Eclipse and I’d like to express how shocked and disappointed I am that you have decided to attack my company with this inaccurate review. You mention that you are a former Army officer and that integrity is a core part of any dealing which I completely agree with but would you also agree that accuracy of a statement / review is important?. I will show below that we have delivered over and above on what was agreed at the time of sale and what was signed for by yourself and the salesman at the time of purchase. You have 3 points that you raise. I will answer each point in tern so that readers can see exactly what happened and understand that facts that you have decided to leave out to suit your own version of events. 1. Service history – The service history had two services missing from the book. We agreed to track the services down and A member of staff took the time to call around various garages and hunt down the missing dates, mileages etc and enter this in the book for you by hand. We did not agree to stamp the book as you claim for the simple reason that sending this off could lead to the book going missing altogether whilst at another dealer. I personally spoke with you aswell as my sales manager Paul and confirmed that we would send the book off recorded delivery to each dealer “two separate ones” with a self addressed envelope for them to return once stamped. We would do this on the basis that we were not responsible if something happened to the service book whilst not in our control but you said this wasn’t good enough and we weren’t prepared to have you raising your voice at us if this was lost by a third party. 2. A second key – the car was sold with one key. It’s a 9 year old vehicle and who knows where the second key is? As we had taken the car in from a local lady we agreed that we would contact her to see if she knew if a second key existed and if she had it. Some 9 calls later and 1 knock on the door had confirmed that indeed a second key apparently existed but was never received despite promises from the lady that it was coming. I can only assume that she couldn’t find it and was embarrassed to say so having told us there was one. To remedy this as a gesture of good will we offered the option of a free service or a second key at our cost. The key saga had gone on about 2 months and I agree this is too long. We couldn’t call the lady every single day for fear of hounding, after all we wanted her to bring in the key that we were led to believe existed. You agreed to have a second key free of charge. 3. Key programming day – Car required for 24 hours to programme a second key for you by an outside specialist. You agree to drop your car in at 5pm one day and collect at 5pm the next. The car was dropped off and a FREE courtesy car supplied. The key was coded to the car but not before you called the office and was rude to my staff asking how long it was going to be and claiming we were wasting your day. My staff called our workshop and your car was nearly ready. We offered to bring the car to you to save you time but the next we knew you had arrived at the forecourt ranting and raving. You checked the vehicle and yes the new 2018 software means you now have to unlock the car before opening the boot separately. It’s a security feature and more protective than the older version when your car was made in 2009. Again you weren’t happy about this. Your last comment was that the owner should call you. I called you the next morning to discuss. In that call you just wanted to over talk me and raise your voice which personally I find very rude and not the sort of behaviour I would expect from a former Army officer. I listened to your version of events but you didn’t want to hear mine. I had listened to your complaints and tried to resolve them to your satisfaction but truly believe that all you wanted to do was complain about the key and the service records, both of which we resolved for you.

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"Great transaction very happy"
5 out of 5 stars See
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We recently acquired a case from eclipse and the transaction from start to finish was excellent. Very friendly and personable staff without being pushy. Very happy with my new car. Would definitely recommend Eclipse and wouldn't hesitate to use them again.

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"Dodgy car!!"
2.3 out of 5 stars See
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So we bought PX Mazda 6 from these guys not too long ago. The customer service we received was brilliant however, they told us that the car would be checked over by their garage to make sure that it was safe to drive away. We have put the car in for a service with Halfords and its going to cost us £900 to repair the car as the brake pads and discs are so bad that it would fail its MOT, along with other repairs including the wheel bearing and a new battery. I think its fair to say that I was expecting the car to at least be in a safe condition to drive, especially having not long passed its MOT with no advisories. But how it even passed its previous MOT, I don't know, as it was suggested that the pads and discs are not just slightly under the limit, they are incredibly dangerous. Considering we were told that the car had been checked over to make sure it was in a safe driving condition, I think its fair to say that I am less than impressed.

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Staff from Eclipse Car Sales in response to Dodgy car!!

Hi, Thank you for your review. Would you please confirm which Mazda 6 this was so that we can look into it further for you. If this was the £300 spares or repair then it was made very clear at the time that this car was being sold as spares. Please would you confirm so that we may clear this up. Kind reagrds

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"Amazing service!!"
5 out of 5 stars See
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Properly prepared cars married with professional service. Would certainly recommend to family and friends. I'm very happy with my new M3 BMW. Thank you Eclipse Car Sales.

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"all good! "
5 out of 5 stars See
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I was working down near Eclipse Car Sales, that's how I first came across them! I then saw a Mercedes there which I liked the look of, it was clean and in good condition. I also thought it was good value for money! I would recommend them!

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"Wonderful "
5 out of 5 stars See
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I am super happy with my Ford Galaxy from Eclipse Car Sales. I have had it for a few months now and it's been perfect. It was in immaculate condition when I received it and a really good price. The staff were all very friendly and knowledgeable;. I would happily recommend Eclipse Car Sales to anyone.

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"Good aftercare "
4 out of 5 stars See
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Back in January, I bought a Range Rover from Eclipse Car Sales and I am very pleased with it, I have had a few hiccups with it but nothing that hasn't been resolved quickly and easily. I would happily recommend Eclipse Car Sales to anyone looking for a great car.

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Dealership Information

Eclipse Car Sales is an Independent dealership that is based in Winchester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
13 reviews3.6 out of 5 stars — Rated Very Good
Excellent
7
Very Good
1
Average
2
Poor
2
Terrible
1

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Contact Information

Address

Eclipse Car Sales
89 Main Road
Colden Common
Winchester
Hampshire
SO21 1RP

Get in touch

0238 2028811
http://www.eclipsecarsales.co.uk

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Dealership Statistics

61%
Would recommend this dealer to family and friends
69%
Thought the dealer was knowledgeable and helpful
60%
Thought issues were resolved quickly and easily
30%
Percent of reviews responded to by this dealer

Additional Information About Eclipse Car Sales

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