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I recently purchased a vehicle for Eddie Wright and the service was second to none, they took their time to go through everything, nothing was rushed, anything I wasn't sure of was explained thoroughly the vehicle was prepared to the highest standard, everything I requested to be done on the vehicle was completed to the highest standard.
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to Great Service
Good Morning, We would like to thank you for leaving us such a wonderful review...it really means a lot to our team here at Eddie Wright! We are thrilled to know you have driven away with a smile and look forward to seeing you again in the future!
I was looking for a Mini Cooper S and came across a lovely looking one on autotrader. I called up Eddie Wright Supermarket and spoke to Gary who was fantastic throughout - very friendly and not pushy in the slightest. Further down the line we spoke to Shaun who was also excellent throughout. We will definitely go back to Eddie Wright Car Supermarket in the future!
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to Excellent service
Hi Sam, Thankyou so much for leaving us such a great review....we really appreciate your positive feedback and of course thank you for choosing Eddie Wright! We hope to see you again in the future...Happy Driving!
I traded a car in back in July for an Audi a6 quattro. Had nothing but problems with the car. It was in a garage for around 10 weeks with an issue. I was told from Eddie wrights that they would pay for diagnostics. Guess what..... they didnt pay, so I had to pay £432 as they went back on their word. This issue finally got sorted. Sorting this also created a new one. Car was then in the garage for another 2weeks. Car should have been sorted under warranty, as it was purchased with 12 months warranty. But no, the sales person only out it through for 3 months and I had to fork out another £272.50. I have also had to replace a fuel pipe at the price of £150, then had to replace 90% of the cars front suspension. Please mind I have only done around 2300 miles in this car since I got it. Not bad for a quality used car from Eddie wrights! So I have emailed them again to see what is happening but still no answer from anyone. They dont care. They take your money and that's it. I should have known better as when I went to pick up the car I travelled 5 hrs to pick it up and it wasn't ready. So professional. So here I sit putting up this review, still waiting on some kind of contact still waiting on money being paid to me for work that should have been done under warranty. Also still waiting on the diagnostic payment. But no I am sitting here over £1700 out of pocket on a car that was meant to be covered by a 12 month warranty and meant to be another quality used car from Eddie wrights. Stay clear.
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to Stay away
Hi Sandy, Over the last week a member of our team has left a number of voicemails for yourself as we have been trying to get in contact to hopefully resolve the issue. If you would be able to contact us at your earliest convenience please then we can hopefully explain/resolve your issues! Kind Regards
just recently bought a car, had a great experience not pushy relaxed atmosphere and all the help in the world, big thanks to Luke and steve for all there help, will be coming back here
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to bought a car from the eddiewrights
Hi Phil, Thankyou so much for taking the time to leave us a review...it really means a lot to our team! Enjoy your new car!
Great service from Dave Knowledgeable helpful and not too pushy
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to My new volvo
Thankyou very much for your review...we hope you really enjoy your new car and if you have any queries at all please do not hesiate to contact us! Stay Safe! :)
Buying the car was going well until they had to pay the £100 V5 refund. I was told 1-3 days but 3 weeks have passed and two phone calls but still no joy. When it was my time pay them there was no waiting. Steve townsend
Absolutely abysmal comms and problem resolution. It makes no sense as to why they act like this to upset people. Very strange business model. Reading all the other reviews there seems to be a recurring theme where they do not refund deposits that are taken. I’ve been over a month. No refund. Promises by the sales guys and a manager called steve to resolve. Ive been kind professional and calm. It’s not about the money but now the gloves are off. I’ll be reporting them to trading standards and going to small claims. It’s so easy. Just refund the deposit as promised as we couldn’t proceed with the transaction which was not my fault. Seems that small issues can be resolved. I have no idea why they seem to be happy to upset people for absolutely no reason. Just pointless. Their team are amongst the most unprofessional I’ve witnessed in 40 years. I’m a salesperson myself and have no idea why they do this. Just madness.
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to Completely Unnecessary
Hi Chris, Thank you for your feedback. Since posting your review I believe that a memebr of our team has been in contact with you and your situation has been resolved. If you have any further queries please do not hesitate to contact me via the email address attached to this response. Kind Regards, Eddie Wright Customer Service
just now Very dissapointed in the lack of compassion, understanding and communication and from previously having worked in car dealerships I am usually fairly laidback and would never give bad feedback unless i felt it necessary. I ordered a car at distance and waa due to pick it up, it was a present for my wife, my wife was 8 months pregnant and she went into early labour, our son had to be in the special care unit for a while, i sent a message that i would probrably be unable to go ahead with the order. After everything was all well again and we got out son home i finally found the time to speak to someone about the deposit i had put down. I was assured by the sales person that if there were any problems that it was refundable. I spoke to someone who said they would speak to accounts and get back to me. A month went by and i then asked for a manager, he very rudely explained that my deposit was forfeit as i had not come to collect the car. I explained the situation and he did not seem to care, it did not seem to matter that they had sold the car to someone else anyway. I am still awaiting my deposit back. Thanks Stephen Dickinson.
Brilliant stock of cars salesman stuart very helpful, found car bought car reasonable payments
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to brilliant from start to finish
Thankyou very much for your 5 star review! At Eddie Wright we aim to satisfy every customers needs and for them to drive away happy....We really hope you enjoy your new car! Thank you for choosing Eddie Wright!
Top notch again 5th car from Eddies always easy to deal with and as always fantastic prices, keep up the good work guys and thank you to Mark who made the whole process like clockwork 5*
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to Brilliant Experience
Hi Steve, Thankyou so much for leaving us such a great review! Customer satisfaction is really important to us, so it’s good to see we are getting it right! Enjoy your new car!
As a family business we pride ourselves on offering honesty, trust and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference.
Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day!
The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.
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