Would urge anyone looking for a car to avoid Eddie Wrights, we bought a 21 plate Cupra Formentor on the 25/07/2025 the car only came with 1 key which we was fine with. Once we picked the car up and tried to set ourselves as the primary user of the vehicle in order to use all of the features of the car it became clear 2 keys are required to go through the setup process. The day after handover I emailed the salesman telling him about this and he asked me to bring it in to take a look as he didn't believe that we needed 2 keys to set up the primary user. He then passed it on to a manager who's only solution was for us to pay £450 for a new key. Considering we have just spent 20 grand on the car we declined and said we don't believe we should pay any more than we already have. He then passed it onto another manager Steve Stenton, who might I add has zero customer service skills and is just a genuinely horrible person to deal with. He constantly said he would phone me back and didn't dragging this on for nearly 2 weeks before we turned up at the showroom to confront him. He went away and came back with a price of £560 for a new key somehow £110 more than the previous manager. We stated again we shouldn't be paying any more and he eventually offered £250 for the key. At this point we was so angry with the service and the way we have been messed about for 2 weeks we declined believing Eddie Wrights should front the cost to resolve this. Steve just proceeded to argue with us until I asked to speak to someone above him. We then spoke to a director Richard who offered to do the key for £200 and refused to budge any more than that as its not their problem they didn't know you needed 2 keys. Apparently we "should have done our research" before we accepted the car and we have already signed to accept with 1 key. They have offered the worst customer service and aftercare I have ever encountered, as soon as they have your money they are done with you and it's appalling. I for 1 will never even consider buying a car from them again.

Bought a 64 plate Hyundai i10 a few weeks ago, the sales person (Liam) was quite cold at first until we said we were interested when he very quickly put an offer sheet together and urged us to pay a deposit. Fast forward to 2 days later and we picked up the car. Liam told us that the air con had just been re-gassed and was fully working. After driving away from the dealership we noticed that the car had no locking wheel key, we called them up and were fobbed off by a disgruntled man who said they were too busy and would call us back. The next day when I drove the car the air conditioning broke again and the car's steering felt terrible, I called up and was told someone would ring me back - this did not happen - I had to call back again later when the car was eventually booked in. The car then developed a major issue where it wouldn't start and ran poorly cutting out a lot, I had to push the car out of a car park to avoid a parking fine. Eddie Wright took the car for a week and when they gave it back to me, there was a belt that was making a squealing noise, they did manage to get it replaced whilst I was there and I took the car back home where it worked for 2 days and wouldn't start again. Have tried rejecting the car and have been fobbed off again waiting to hear back from them at the moment but things don't look good!

What an awful experience, avoid like the plague!!!! Their website states ‘we are committed to providing first class customer service to all our customers’ - well this could not be further from the truth, and after reading plenty of other 1 star reviews I see I am not the only one to be treated disgustingly by this company. I called on the 8th February and asked to book to see a car on the 9th February & put a holding deposit down (as I had been let down by other garages before). AT NO POINT was I told by the person I dealt with, Richard Walker (who seemed nice enough, it is the managers who should be the ones ashamed of themselves) that the deposit was only refundable if I viewed the car. I had a think that night & realised the car wasn’t right for me so I called as soon as they opened on the 9th to cancel my appointment & request my refund back. Bearing in mind the car hadn’t even been off sale for a full day! The person I spoke to said ‘do you not know about the policy, where you have to come to the garage to get your deposit back’, I said I had not been told this or I would not have put it down. The man went to speak to a manager (I sadly did not get his name) and I was told I could have my deposit back as I was not clearly communicated to. I then had this same manager call me a few days later to ask if any other cars suited me, I informed him no and asked about my deposit. He said that he would sort it as ‘a manager needed to ring me before it could be released’. …fast forward 2 weeks and I have no refund, so I call on Tuesday, Wednesday, Thursday and Friday to ask after it (I have the phone records to prove this). Every person I spoke to promised to call back, including Clive Pick one of the sales managers, who sounded like he couldn’t care less and was extremely dismissive on the phone. Shock, Clive did not call back. I then see on the website to email Steve Stenning about complaints & so I do this, explaining that I was getting stressed by the broken promises and having to call daily and getting no where. Meanwhile, we’re told my Nannan has days to live so I spend every day after at her hospice. I get a call while I am there from Steve, who is apologetic and says that he will look into it right away. I made him aware I was at my Nan’s hospice and that this situation was causing me more unnecessary stress, and he again apologised and promised he would call me back the next morning. Guess what? No call back!! I then call the garage again (after this whole thing had been going on for over a month) and I get transferred to Richard Frost (general manager), I explain that I am disgusted by the lack of care and lies and he then tells me that the director has said that I cannot have my refund back and he cannot over rule his manager! I asked when I was going to be told this, if I hadn’t called? He agreed with me that there was no proof of me being told about the refund policy, as I was not sent the terms and conditions in black or white (nor told about them) and it was Richard Walkers word against mine! If I had been told on the phone call where I cancelled my appointment I could only get my deposit by visiting the garage (rather than get told I could have my deposit back), I would have just made the journey, even though I am not local. But instead I was told I could have it back, messed around for over a month, caused a great deal of stress and then told that actually I can’t have it back! The customer service at this place is absolutely abysmal, I wouldn’t bother emailing Steve your complaint as he will do nothing about it (apart from promise things then break the promise). No one actually takes any responsibility. I would recommend always paying for deposits with a credit card, oh and don’t give them your money in the first place! Plenty of other garages who have actual decent people working at them, unlike this place, where it seems they’re nice to you while you’re paying them, but as soon as things go wrong they don’t want to know. If I could give 0 stars I would.

In June, I purchased a vehicle from Eddie Wright. Prior to finalising the sale, I explicitly pointed out existing damage to the bumper, parking sensor, and grill, as well as an illuminated airbag warning light. I received assurances that these issues would be rectified. Furthermore, I was told the airbag light was due to a faulty rear middle seatbelt, and any implication of prior collision damage was denied. The invoice provided upon collection indicated a track rod end replacement. Immediately after taking possession of the vehicle, a persistent creaking noise emerged from the steering. Upon returning the vehicle, I was informed the steering rack was faulty. Despite this critical fault, I was instructed to continue driving the vehicle while a replacement part was sourced. After a delay of SEVEN weeks, and numerous follow-up attempts, the vehicle was finally returned for repairs. At this time, I also requested an inspection of a squeaking clutch. Subsequently, I discovered that the steering rack replacement was performed under the warranty sold to me by Eddie Wright. So I was sold a faulty car, and a warranty that was then used to fix the already faulty car. I intend to report this fraudulent activity to the RAC. Following the repairs, the squeaking persisted. Upon expressing concerns about the vehicle's safety, particularly regarding my family's well-being, Jon-Paul, the service manager, provided written confirmation that the vehicle was safe and fit for purpose. However, the vehicle continued to exhibit significant issues, including persistent steering creaking, tracking misalignment, and the reappearance of the airbag warning light. Due to the complete loss of confidence in Eddie Wright's service, I sought an independent inspection from Lincs Auto Solutions. This inspection revealed the following critical faults: Steering Rack: Improper installation, indicating negligence. Track Rod Ends: Incorrectly fitted, rusted, and seized, demonstrating that the purported replacement in June did not occur. These were also the wrong parts. Steering Alignment: Due to the improperly braced steering rack, the steering wheel is at a 90-degree angle for straight-line driving. Bodywork: Evidence of misalignment and damage, suggesting a prior collision, contradicting the assurances provided at the point of sale. Airbag System: A diagnosed system fault, indicating the potential for unintended airbag deployment, posing a severe safety risk. These findings demonstrate a pattern of negligence, misrepresentation, and potentially fraudulent activity. The vehicle was sold in a dangerous and defective state, and subsequent repairs were performed inadequately, or not at all. Given the severity of these issues and the complete breakdown of trust, I formally requested a buyback from Eddie Wright. This request has been met with further delays and broken promises. Consequently, I now feel I have no option but to escalate this matter to the finance company to pursue a resolution. I have photographic evidence of the damage, and the written report from Lincs Auto Solutions. I will also be seeking legal advice.

Eddie wrong are still continuing to go against my rights by law and are refusing my Rejection of my car after a failed repair and are now on the stance “waiting for motonova” as were a “triparty” agreement Leaving me with a broken car with multiple issues even after a main dealer repair, “photos of faults aren’t proof “ so I’ve been told maybe not but a photo is better than way of mouth blatantly breaking the law by not having the car back within accordance with Under the Consumer Rights Act 2015 The garage is complete and utter … fill the blanks, Wouldn’t buy a stone from these rob dogs daylight robbery at it’s finest buying cars at auction and sticking them straight out for sale even after a pathetic check in there workshop that took 3 people to tighten a hand break when I was there…. The own workers tell me how bad the company is Awaiting finance company’s response and seeking legal action as this is leaving me borderline suicidal due to having the stress of calling 6 times to get a phone call with “Jon” But no worries Jon you call me back at 17:55 !ATleast you did was your words Not recognized by the motor ombudsman wouldn’t touch these with a stick let alone my wallet Take my car back and refund me you pirates. I look forward to aPhone call from Steve telling me “oh please change your review while we sort out these issues “ BEG who’s just as useless at sorting out any issues Take the car back and refund me and save a headache And for anyone else thinking of purchasing save your self a headache and go else where far far away from Eddie wrights So Jon as you can see attached image of your email my question to you is why can you say this on one occasion but not honor this now? “Finance company will back this” not up to them to tell you to untangle the agreement pal I’m sure you’ll all have a good laugh at my email and try to belittle me on the phone again but I will not rest until you’re all known for what you are My advice is read the reviews and actually go else where !!