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Bought one of their Cars for over eleven grand. Warning dashboard light driving away from their Showroom.Had to go to Main Ford Dealer to get it fixed. It seems the car had previously had a Puncture that had been repaired with a Temporary Fixing Kit.( Slime). It was sold to me in a Dangerous Condition. Unaware of this we had been driving on Motorways at 70mph. We might have died using the Car like this. So far the cost to us has been over £700 and we have had No Re-imbursement in spite of the fact that they assured us they would cover any repair costs involved. It’s over six months now and we are still waiting…..Customer Service at its worst !!!
Eddie Wright Car Supermarket Review I purchased a 2017 Volvo V90 from Eddie Wright Car Supermarket in January 2022. I was impressed by the varied selection of vehicles and thought the prices seemed fair and competitive. I had travelled up from Kent so had approx a four hour drive. I called up on a Friday afternoon, nobody actually answered the phone. Saturday morning I thought I'd travel up to view the Volvo at Eddie Wright as that looked the best online (compared to other cars I'd seen), failing that I had another one to view on the way back home. I needed a car that weekend as my old 2004 VW Golf kept playing up and was becoming more and more problematic. Got to the dealership to be told “you should have called us so we could have got the vehicle ready for you”. Er, I tried...Nobody answered. Not great first impression. I had to wait for a while whilst they got the car out from where it was located on the premises. Viewed the car, liked it, found a few issues with it (broken trim, rattling speaker in the door and a cracked rear light). Pointed these out and was told I'd have to get them rectified myself by the salesman and to let Eddie Wright know when I'd had the work completed to get this reimbursed. I was told that on that day Eddie Wright could not do anything if I wanted to take the car away. Not great, but otherwise I liked the car. I asked to go on a test drive and was given the keys and trusted to go out on a drive by myself. Not under pressure, nice. Brought the car back, mentioned the few issues I had with the car (mentioned above). They then told me that as the car only had a couple of months left on its MOT that they would put a year's MOT on it for me. They have a workshop on site. They did the MOT (which I wasn't charged for) whilst I purchased the car – more waiting on site. They make you take out a policy with the RAC for some additional warranty. I had to tax it at the dealership, on their computer – they wouldn't give me the V5 to allow me to tax it myself on my phone, which I would have preferred to do as it is more secure. You end up paying about £700 more than the advertised price as they have an admin charge and the warranty on top. I declined the paintwork protection (GardX) that was around £500. Taxed the car, called my insurance company up, got the car insured and then just had to wait a couple of hours whilst they gave the car an MOT. All in all I think I ended up waiting for about four hours. Not great. Purchased the car, had to fill it with fuel and drove back home. All was well. I took the car to my local Volvo dealership to get the issues diagnosed and rectified. Took the car to the dealership at the beginning of February and had to wait about three weeks until the car would be worked on. I had to have a new speaker (that was the rattling in the door, that somebody had tried hide by applying glue), new rear light (by now this was starting to let water in), new trim piece in the rear of the car (the drivers seat belt wouldn't retract and somebody had been inside the seat belt mechanism and had got it tangled up and in the process broken the trim piece -a safety issue) and a new trim piece on the rear bumper. All together with the parts, labour (Volvo dealer labour prices) and VAT the bill came to £956.88. It's now June. The car was worked on in March. I still, despite calling Eddie Wright a few times and sending letters on their website am yet to receive any money back. I've been told by the dealership that I need to speak to somebody called Steve who is their Sales Manager but whenever you ask to speak to him the phone either gets put down or Steve is always with a customer or Steve happens to just have a day off. I wish I had as many days off work as Steve. I've tried to be as reasonable as I can and only ask for the money back for parts (£566.28. Most of this was the rear light) – I've even offered to send the receipt to Eddie Wright so they can claim the VAT back on this. They just don't seem interested. It's such a shame and let down to an otherwise decent car buying experience. To summarise, typical dealership. Nice showroom, lots of selection, happy to help you whilst your purchasing a vehicle but afterwards they don't seem at all interested and the aftercare leaves a lot to be desired. A shame really and as such I will not be visiting this dealership again – which is their loss as I'm into my cars. By all means check the vehicle over and have all the work completed before handing over any money, if you can. If you cannot wait then I would suggest taking your business elsewhere. I'm done trying to fight with this company – that's why I've held off for a while with leaving a review.
Thank to Jim at Eddie Wright for a seamless and welcoming experience, when I collected my car the other day. 10/10
At first I looked on the Web page for the car I was interested in and found the site informative and easy to navigate. Went into the showroom and got a salesman that was straight to the point no BS just let me look and test drive the car, I didn’t feel under any pressure to buy but got all the information I needed, very east going experience, I bought the car and the aftercare went smoothly and was very professional, even to the point of an email about my appointment to pick up the car. If you’re looking to buy a car I’d recommend
Excellent service in particular from Dave Burdett who dealt with the purchase of my new vehicle. Dave was very professional from walking in to driving away in my new car. As they say in strictly come dancing Dave " its a 10 from me " Many thanks Dave and have referred a few mates to come and see you.
Just collected my new car from Eddie Wright in Scunthorpe. Was met by Jim who helped us find the perfect car for our needs. Thanks also for the extra number plate for my trailor. 1st class.
Just the car I was looking for pack with optional extras exceptional low mileage and not a mark on it!
Excellent experience from the initial call to collecting the car. Dave was great, made a video , answered every question , was informative and very helpful. Impeccable customer service! Thank you!
I bought my dream car from these guys this week. Cant fault the service and friendly ease in which the whole process was done. Quality
Excellent service from enquiring about a car I was interested in, to making an appointment to see it and deciding to purchase to going to collect it a few days later. Many thanks to Dave and the management team! Keep up the good work!
As a family business, For nearly 90 years we pride ourselves on offering honesty, trust, and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference. We are adhering to all of the relevant COVID 19 guidance including social distancing and regular cleansing of the site and all vehicles. You can visit us with complete confidence and reassurance that we have your safety and well being at the forefront of our minds. Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day! The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1933
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