72% Reviews
replied to
64% Recommend
to friend


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136 reviews from our car dealer reviews community
Leave a review for Eddie Wright Car Supermarket

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136 reviews from our car dealer reviews community

Leave a review for Eddie Wright Car Supermarket
Click on the stars to start your review
"Don't believe the haters"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought white 65 Kia Sportage from Eddie Wright Car Supermarket.. We were left alone to browse and look around at our own leisure and when we finally found the two cars we wanted to test drive Albert could not be more helpful. After choosing the right car Mark processed our deal making sure they're deal was better than all others we had had from other dealers. Our experience was a great one and I would recommend every one that is looking to buy a new car make Eddie one of your top choices. Thank you Albert and Mark.

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Eddie Wright from Eddie Wright Car Supermarket in response to Don't believe the haters

Thank you for your review, we are pleased to hear Albert was there to help. Happy Motoring.

"Poor customer service "
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This issue with Eddie Wright Car Supermarket has been ongoing since October regarding their refer a friend promotion. No cheques received in the post after giving in the slip to Ricardo when purchasing the Astra GTC to which he was very rude and came across as quite aggressive with his sales. I have phoned many times to be told that my messages to be passed on as no one was available to speak too and to be told someone would phone me back. Have asked to speak to a manager plenty of times to put in a complaint to be told that they are busy and would phone me back, to which no one has ever phone me back. Only phone call I received was from Ricardo to be told that he would pass the paperwork on to accounts for them to send out cheques on 29th December to which no cheques have been received. Have to spoken to a lady called Stacey on Friday 25th January and for her to say that she would look in to this and would ring me back to which have not received a phone call from her. Have rang twice this week to speak to her to which I get the same response that she is busy & will ring me back to which she hasn’t. This is very disappointing as we have had good customer service from them in the past and have thought of them to be reliable car dealership. Also on their website & on their ‘on hold’ message says that they are rated 10 out of 10 for customer service but the customer service we have received has been extremely poor and not what I would assume to be 10 out of 10.

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+1 Found this review helpful

Eddie Wright from Eddie Wright Car Supermarket in response to Poor customer service

We are sorry to hear your customer service experience wasn't great. I do believe we have responded on social media with regards your recommend a friend voucher. If you do not receive your cheques please contact Stacey or Vicky on 01724 270755,

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"Very Dissapointing"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was highly recommended to purchase a car from Eddie Wrights from friends and even though we are not local worked on local knowledge. 2 weeks after picking up the car, it was in the garage with major work being carried out. Two weeks after that it was back again due to further engine faults, a further 3 weeks after that it is now not working at all, and back at the garage with Eddie Wrights unwilling to help as the car is out of their warranty. In effect I have lost 2.5 weeks of the car since I purchased it from them due to it being off the road in a garage. I will be seeking further assistance on this matter.

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+1 Found this review helpful

Staff from Eddie Wright Car Supermarket in response to Very Dissapointing

Hi David we are sorry to hear this and we would like to discuss this with you. If you are happy to do so please contact Stacey Davey on 01724 270755

"Great car and great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My 2nd car from Eddie Wright’s and another great service. Had the qashqui since September and is brilliant. The car was like brand new with low mileage and the price was lower than other dealers . The salesman gave no pressure and was helpful throughout and helped with the online stuff. All in all good quality cars and friendly, helpful staff. I will be going back in the future.

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Staff from Eddie Wright Car Supermarket in response to Great car and great service

Thank you Ian for returning for your second car, we are pleased you are enjoying your Qashqai. Happy Motoring

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"Daughter 1st car"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would like to thank Glenn for his excellent customer service. Called in on Wednesday to look at cars for our daughter who has just passed her test. After being shown to the enormous showroom, we where left alone to brows. Glen popped out to see if we where ok and only stayed with us because we asked him to. He let her have a test drive in 2 of the cars and she choose the fiat 500. We/she wasn't pressured in any way, shape or form. We would gladly recommend using Eddie Wright car supermarket.

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Staff from Eddie Wright Car Supermarket in response to Daughter 1st car

Thank you for your lovely review, we hope your daughter continues to enjoy her car.

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"Very unhappy customer - poor service"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a car from Eddie Wrights, a VW Golf, The car broke down after circa 2k miles, in a dangerous fashion whilst on a motorway carrying my wife and two young children. The car was found to have an injector fault. This fault took 10days to rectify. This left my wife and children stranded. Since the car has been repaired the after sales service has been incredibly poor. Nobody will handle our complaint or even discuss. Trading standards are looking into this.

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Staff from Eddie Wright Car Supermarket in response to Very unhappy customer - poor service

We have received your email and we are looking into the issues you have raised.

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"Unhappy "
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car from Eddie Wrights this week, upon leaving the dealership we noticed that the engine management light was on. This is despite us pointing this out on the test drive the week before and was told it’d be sorted by the time we collected. A car should not be allowed to leave your business with an engine fault. Now we are waiting for this to be fixed

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Staff from Eddie Wright Car Supermarket in response to Unhappy

Hi carl please can you contact Stacey on 01724 270755 as she would like to discuss this further with you.

"Very poor"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car 2 months ago was told it would have a service.. it didn't. The seats was soaking the day I picked up the car.. Now it's spent more time in garage that if have driving it .. worst car I've owned.. feel as tho I've been sold a dud car and stuck with the repayments for a car I don't want to drive let alone own .Now I'm stuck without transport. Seeking legal advice..

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Staff from Eddie Wright Car Supermarket in response to Very poor

Hi Gareth we are sorry to hear this and would like to discuss this further please can you contact Stacey on 01724 270755.

"Sold a good car but not so good sales"
2.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Focus last week from Eddie Wright, the car is lovely. But... the sales guy(Stuart)needs to go back to sales school and learn how to treat paying customers. Don’t use Stuart!

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+2 Found this review helpful

Steve Jackson from Eddie Wright Car Supermarket in response to Sold a good car but not so good sales

Hi Tim, Very sorry to hear that you've not been fully happy with your experience here. Please can I ask you give my Sales Manager, Matt Spencer a call on 01724 270755 - and he will look into trying to help sorting any outstanding issues for you. Regards, The Customer Care Team.

"Good "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found my purchase of a Fiat 500s from Eddie Wright very easy with little fuss and a decent deal. Had the car very quickly turned round for myself as needed it ASAP.

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+0 Found this review helpful

Staff from Eddie Wright Car Supermarket in response to Good

Thank you for your lovely review, it's good to see we could turn this car round quickly for you.

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Dealership Information

Eddie Wright have been selling used cars for over 80 years from their site in Scunthorpe. This family run used car dealership have an expansive showroom which offers plenty of choice for those looking for a new car in the area. Toyota, Fiat and Nissan's are all available at this dealership. 

If anyone has purchased a car from Eddie Wright then Car Dealer Reviews and all of our website visitors would love to hear about it. Please leave a review today.

 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
136 reviews3.8 out of 5 stars — Rated Very Good
Excellent
77
Very Good
17
Average
12
Poor
17
Terrible
13

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Contact Information

Address

Eddie Wright Car Supermarket
Warren Road
Scunthorpe
South Humberside
DN15 6XH

Get in touch

01724 245420
http://www.eddiewright.co.uk

Opening times
Mon 08:30 - 18:30
Tue 08:30 - 18:30
Wed 08:30 - 18:30
Thu 08:30 - 18:30
Fri 08:30 - 18:30
Sat 08:30 - 17:30
Sun 10:00 - 17:00

Dealership Statistics

64%
Would recommend this dealer to family and friends
72%
Percent of reviews responded to by this dealer

Additional Information About Eddie Wright Car Supermarket

Company Formed: XXXXXXXXXX
Company Registration: 2421293
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: 660587
FCAStatus: Authorised
Premises Type: Showroom
Registered Name: Edward P Wright Ltd
VAT Number: 546 504837


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