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I traded a car in back in July for an Audi a6 quattro. Had nothing but problems with the car. It was in a garage for around 10 weeks with an issue. I was told from Eddie wrights that they would pay for diagnostics. Guess what..... they didnt pay, so I had to pay £432 as they went back on their word. This issue finally got sorted. Sorting this also created a new one. Car was then in the garage for another 2weeks. Car should have been sorted under warranty, as it was purchased with 12 months warranty. But no, the sales person only out it through for 3 months and I had to fork out another £272.50. I have also had to replace a fuel pipe at the price of £150, then had to replace 90% of the cars front suspension. Please mind I have only done around 2300 miles in this car since I got it. Not bad for a quality used car from Eddie wrights! So I have emailed them again to see what is happening but still no answer from anyone. They dont care. They take your money and that's it. I should have known better as when I went to pick up the car I travelled 5 hrs to pick it up and it wasn't ready. So professional. So here I sit putting up this review, still waiting on some kind of contact still waiting on money being paid to me for work that should have been done under warranty. Also still waiting on the diagnostic payment. But no I am sitting here over £1700 out of pocket on a car that was meant to be covered by a 12 month warranty and meant to be another quality used car from Eddie wrights. Stay clear.
just recently bought a car, had a great experience not pushy relaxed atmosphere and all the help in the world, big thanks to Luke and steve for all there help, will be coming back here
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to bought a car from the eddiewrights
Hi Phil, Thankyou so much for taking the time to leave us a review...it really means a lot to our team! Enjoy your new car!
Great service from Dave Knowledgeable helpful and not too pushy
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to My new volvo
Thankyou very much for your review...we hope you really enjoy your new car and if you have any queries at all please do not hesiate to contact us! Stay Safe! :)
Buying the car was going well until they had to pay the £100 V5 refund. I was told 1-3 days but 3 weeks have passed and two phone calls but still no joy. When it was my time pay them there was no waiting. Steve townsend
Absolutely abysmal comms and problem resolution. It makes no sense as to why they act like this to upset people. Very strange business model. Reading all the other reviews there seems to be a recurring theme where they do not refund deposits that are taken. I’ve been over a month. No refund. Promises by the sales guys and a manager called steve to resolve. Ive been kind professional and calm. It’s not about the money but now the gloves are off. I’ll be reporting them to trading standards and going to small claims. It’s so easy. Just refund the deposit as promised as we couldn’t proceed with the transaction which was not my fault. Seems that small issues can be resolved. I have no idea why they seem to be happy to upset people for absolutely no reason. Just pointless. Their team are amongst the most unprofessional I’ve witnessed in 40 years. I’m a salesperson myself and have no idea why they do this. Just madness.
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to Completely Unnecessary
Hi Chris, Thank you for your feedback. Since posting your review I believe that a memebr of our team has been in contact with you and your situation has been resolved. If you have any further queries please do not hesitate to contact me via the email address attached to this response. Kind Regards, Eddie Wright Customer Service
just now Very dissapointed in the lack of compassion, understanding and communication and from previously having worked in car dealerships I am usually fairly laidback and would never give bad feedback unless i felt it necessary. I ordered a car at distance and waa due to pick it up, it was a present for my wife, my wife was 8 months pregnant and she went into early labour, our son had to be in the special care unit for a while, i sent a message that i would probrably be unable to go ahead with the order. After everything was all well again and we got out son home i finally found the time to speak to someone about the deposit i had put down. I was assured by the sales person that if there were any problems that it was refundable. I spoke to someone who said they would speak to accounts and get back to me. A month went by and i then asked for a manager, he very rudely explained that my deposit was forfeit as i had not come to collect the car. I explained the situation and he did not seem to care, it did not seem to matter that they had sold the car to someone else anyway. I am still awaiting my deposit back. Thanks Stephen Dickinson.
Brilliant stock of cars salesman stuart very helpful, found car bought car reasonable payments
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to brilliant from start to finish
Thankyou very much for your 5 star review! At Eddie Wright we aim to satisfy every customers needs and for them to drive away happy....We really hope you enjoy your new car! Thank you for choosing Eddie Wright!
Top notch again 5th car from Eddies always easy to deal with and as always fantastic prices, keep up the good work guys and thank you to Mark who made the whole process like clockwork 5*
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to Brilliant Experience
Hi Steve, Thankyou so much for leaving us such a great review! Customer satisfaction is really important to us, so it’s good to see we are getting it right! Enjoy your new car!
Have just purchased a car from this dealership & have nothing but praise for the whole experience. Our questions were answered professionally by Mark H & at no time did we feel under any sort of pressure or stress. A totally enjoyable experience. Mark was beyond helpful, so easy to chat to & any issues we had were dealt with professionally & pleasantly.
Aysia Gazi-Wright from Eddie Wright Car Supermarket in response to Excellent service, no pressure.
Good Morning, Please accept our apologies in the delay responding to you! Thank you so much for your kind words and praise about Eddie Wright...it really does mean a lot to our team! Your compliments will be passed on to Mark who i'm sure will be thrilled to hear he has another happy customer! Enjoy your new car!
I would like to share my experience to prevent anyone else get tricked out of their hard earned money. My wife and I were treating ourselves to a new car after a hard few months working as keyworkers, my wife being a nurse and myself a firefighter. I got a quote from Luke on a car we both loved and placed a deposit pending the sale of my car. I was assured by Luke that this deposit was fully refundable and he even offered to email me a confirmation of this.This was never received - first red flag. Over the next few days, it was very hard to get a hold of Luke - second red flag. After two days I finally got a hold of him very briefly and informed him that I would be down on the Thursday to collect the car, this was on the Saturday. He said this was fine and that he would pick me up from the train station. On the Monday, I had questions about the car however I struggled again to speak to Luke. I left a list with a colleague and asked him to email me the answers. Luke did email, but not with the answers. He emailed me asking what the deal was again as he was unable to get on to the system - third red flag. After two very short emails I had to try and get in contact with him again on the Tuesday confirming the collection date was still going ahead on the Thursday - fourth red flag, I was putting the graft in to buy a car, surely that's his job. I then received an email from Luke stating "it will not be this Thursday" and had sent me a quote which was more that the original quote. The initial deal was with 6.4% APR the new quote was 7% APR - baring in mind I had paid a deposit based on the original quote - fifth red flag. I emailed straight away enquiring why it wouldn't be Thursday as I had arranged to have my car sold on the Wednesday and I needed a car for the weekend. I also asked if not Thursday then when can it be, still waiting for a reply to this - sixth red flag. Eager to find out as I didn't want to sell my car on the Wednesday and be without a car I tried to get in contact with Luke again, I tried phoning him 3 times. Each time I was assured by his colleague that he would have Luke phone me back. This didn't happen. On the Wednesday I tried calling again. Still not available to talk, I was forced to cancel the selling of my car and cancel my train tickets down. Luke phoned me back a good few hours later and I informed him I could not go ahead with this sale as I had to cancel my appointment to sell my car due to his lack of communication and that I wanted my refundable deposit back. He stated this was fine and that he would arrange this, when I asked if he needed anymore information from me to complete this transaction he said all my details would be on the system. 8 days have now passed and I still haven't received my deposit. For the past 5 days I have phoned on average 8 times a day, i have spoken to numerous people who have said they would look into this and would get back to me, I haven't had any contact from them. I have also tried to speak to a manager for the past 2 days, to be told someone would call me. This has not happened. I have been forced to speak with trading standards and the ombudsman as I'm physically unable to speak to anyone as they simple will not speak to me. No one is ever available to talk to me and they have never gotten back to me.
Richy C in response to **THINK TWICE BEFORE HANDING OVER ANY MO
Resolved! I had a bad experience with my deposit but after speaking to mark and Matthew this issue was quickly resolved and I was told my deposit will be in my bank on Wednesday. Thanks
As a family business we pride ourselves on offering honesty, trust and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference.
Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day!
The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.
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