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55% Recommend
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43 reviews from our car dealer reviews community
Leave a review for Eddie Wright Car Supermarket

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43 reviews from our car dealer reviews community

Leave a review for Eddie Wright Car Supermarket
Click on the stars to start your review
"Avoid at all costs"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Avoid at all costs. Salesman misled and refused to give deposit back. Sales manager after long argument agreed to refund but have since received nothing back. Lied about car and also deposit.

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"Salesman Great ...But It Stops There!"
2.6 out of 5 stars See
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Friendly and Helpful Salesman – But That Is Where It Stopped!!! The Salesman was friendly and helpful; disappointingly the Sales Manager bumbled and lost a sale! After two weeks covering almost 800 miles in search for a car, we decided to visit Eddie Wright Car Supermarket in Scunthorpe. Greeted by Steven, one of the salesmen, who presented himself as a breath of fresh air compared to our previous experiences so far with pushy, arrogant, indignant and sometimes downright rude sales people in our search for a car. Eddie Wright’s display of prepared vehicles is outstanding compared to the majority in the East Midlands, however, I had a budget of between £4,000 - £4,500 to purchase a car for my daughter. I cannot praise Steven enough for his professionalism, intuitiveness and his mature ability not to pressurise, yet to be informative. To this extent, I believe he was very much aware that there was more money available in the ‘kitty’ and showed us a recent arrival which was £1,000 more than my prearranged budget!; a car which my daughter instantly fell in love with. After returning back home to Boston, Lincolnshire and consequently trawling Auto Trader, eBay and various other websites, along with visiting more car dealerships over an extended weekend, I was finally ‘bullied’ (if that is the right word!) into the beloved car we saw at Eddie Wrights, only to find that the price we had been given; £5,525 was in fact now £6,395! Clearly, an explanation was required, so an email went off to the Sales Manager at Eddie Wright (we would have emailed Steven but unfortunately, he did not possess a business card and gave us his Sales Manager’s details instead). Expecting there had been a pricing mistake on their website, I was happy to proceed. However, some 14 days later I still have not received a reply to my email from the Sales Manager at Eddie Wright as to why the car was priced at £900 more than what we were quoted, yet the car is still for sale on the website! I thought I had found the ‘yellow brick road’ to car sales (as anyone who has visited Eddie Wright will understand what the ‘yellow brick road’ is!). Disappointingly, this experience has not set a good precedence and I can only offer my commiserations to Steven who, on the day in question, worked so hard to get his sale, only to be let down by his Sales Manager, Can I say, I would not normally leave reviews through the social media, however, I notice from this website that Eddie Wright have an incredibly poor communication record yet they do in fact respond to reviews. It’s a shame they didn’t take the time to respond to my email!!

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Darryl Camp from Eddie Wright Car Supermarket in response to Salesman Great ...But It Stops There!

Hi Raymond, We are very sorry to hear that you feel that your experience with us could have been better, but are glad that Steven was friendly and helpful and happy to hear that you were impressed with our showroom and vehicles; we take great pride in our store! Thank you for bringing this to our attention, it appears that the sales manager in questions is actually currently away from the office on leave, however, we've been able to access your email and one of our other sales managers will respond in kind. If you need anything else, please do get in touch with our customer services team on 01724 270755. Kind regards, Darryl, Customer Experience Manager

"Poor sales "
2 out of 5 stars See
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Vehicle cleanliness
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I'm not going to go into detail, but felt that sales staff were overly forceful. When we put a deposit on the car there were problems which they were reluctant to remedy. When we complained we were told we were being aggressive. Go elsewhere.

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Darryl Camp from Eddie Wright Car Supermarket in response to Poor sales

Good morning, Very sorry that you felt that you had a bad experience in viewing a car with us. Please contact us on 01724270755, as we would love do discuss your case and remedy these issues. Kind regards, Darryl Camp, Customer Experience Manager

"Great sales team. Appalling service!"
1.6 out of 5 stars See
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Purchased a car from a very professional sales person but their after sales are Appalling! I wouldn't touch them with a barge pole again now that I have seen how badly they operate! Be warned and steer clear!

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Darryl Camp from Eddie Wright Car Supermarket in response to Great sales team. Appalling service!

Good morning, Very sorry to hear you are unhappy with your aftercare, but glad that our salesman was of help. As your review is anonymous, I can't find any details to investigate your case and find a solution. Could you please call our team on 01724 270755 and we will help in any way we can. Kind regards, Darryl Camp (Customer Experience Manager)

"Terrible"
1 out of 5 stars See
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Absolute joke ! Bought car but was unhappy with discrepencies in mileage. Every piece of paperwork i have shows a different mileage, Been ignored, lied to and ignored again ! Only option now is trading standards. Stay well away from Eddie Wrights

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"Fantastic thankyou"
5 out of 5 stars See
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Purchased a car from here unbelievable experience would fully recommend peter was 1st class thankyou bob

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Eddie Wright Car Supermarket from Eddie Wright Car Supermarket in response to Fantastic thankyou

Thank you very much for your kind words, Bob. If you need anything, feel free to give us a call and we'll help as best as we can. We hope you enjoy your car! Darryl, Customer Experience Manager

"Appaling after sales service"
1.6 out of 5 stars See
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Resolving issues

I bought a vehicle from them last year and have had several problems as a result of work that was carried out on the car. If you ring to discuss or complain, you are accused of being aggressive. They are happy to sell you a car but not interested in issues. Also keen to persuade you to buy gap insurance which they obviously get commission for. Would never buy from them again. Over priced for what you actually get.

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"Terrible sales"
1 out of 5 stars See
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in all the years of buying cars i have never been accused of lying but the salesman was very rude the car i was viewing was poorly presented scratches all over back door rubber badly split but worse of all damage to drivers side passenger seat and they had tried to bodge making it 100per cent worse. definitely not a company to deal with

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"Don't buy from Eddie Wrights"
1 out of 5 stars See
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Bought car, had problem since day one. In 3 times to repair, phone calls not returned, letter delivered by hand and personally handed to a senior member of staff, yet it went missing!!!! They won't acknowledge anything. Stay clear of Eddie Wrights...

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Debra easter in response to Don't buy from Eddie Wrights

My daughter and son in law bought a car in cash they have had nothing but trouble

"Excellent"
5 out of 5 stars See
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Resolving issues

Perfect from start to finish. I recommend

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Dealership Information

Eddie Wright have been selling used cars for over 80 years from their site in Scunthorpe. This family run used car dealership have an expansive showroom which offers plenty of choice for those looking for a new car in the area. Toyota, Fiat and Nissan's are all available at this dealership. 

If anyone has purchased a car from Eddie Wright then Car Dealer Reviews and all of our website visitors would love to hear about it. Please leave a review today.

 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
43 reviews3.5 out of 5 stars — Rated Very Good
Excellent
19
Very Good
8
Average
4
Poor
6
Terrible
6

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Contact Information

Address

Eddie Wright Car Supermarket
Warren Road
Scunthorpe
South Humberside
DN15 6XH

Get in touch

01724 245573
http://www.eddiewright.co.uk

Opening times

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Dealership Statistics

55%
Would recommend this dealer to family and friends
72%
Thought the dealer was knowledgeable and helpful
55%
Thought issues were resolved quickly and easily
11%
Percent of reviews responded to by this dealer

Additional Information About Eddie Wright Car Supermarket

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