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We bought our Mercedes from Eddie Wright Scunthorpe in August 2019. Salesman was great! Then the problems started. We had a major paint problem & a fault on the dash (Restraint fault). Nobody was interested at all for at least a month of calls, emails and using the text service, then still no help! We were so cross. We ended up contacting Mercedes UK & sorting the paint problem out ourselves (total full re-spray) and taking the car to an auto electrician to get the fault sorted! Eddie Wright did pay for this in the end! I Can’t fit everything on this review, but there was lots of running around & time wasted & it was very stressful. We bought the car in good faith & totally unacceptable aftercare! We even put in a vehicle complaint with the finance company. Total mess! Quick to sell you the car, unprofessional & useless if anything should go wrong afterwards. The manager was sending us out a cheque to say sorry & a little compensation for all the trouble in December, it’s now February & nothing! Please buy elsewhere, don’t make the same mistake we did! What a let down. You’ll be wasting your hard earn cash!
N in response to Terrible After-Sales Service!!
Did you not have a test drive?
Would never recommend buying a car from here,bought a car and had nothing but trouble,went for repair 4 times ended up being rejected,,they never rang you back as promised,after care shocking,think twice before buying a car from here.
Would highly recommend to stay away from this garage, after sale's are terrible sales management and service management are terrible not interested at all ive had issues after issues with my car, sales manager turned around and told me that there's no faults its just all in my head,
My son bought a fiesta st from these cowboys last month.nothing but issues with it, now clutch has gone and are they interested ?? No. They hang up the phone each time he rings Even the finance company says it must be rejected , are eddie wright interested ? No. Next step, Rogue Traders Because This is exactly what they are!!
Bought a car found our 8 months later our car wasn’t tax or registered to us (even though we paid for it) so we had to sort it ourselves half way up to our holiday destination. Promised a refund but nothing, ignore letters and calls and owes us over £160 after all the costS we entailed because of their incompetence! Avoid avoid avoid!!!!!
I bought a car from here no problems at all. However only gave me 1 key they said they would sort it but never bothered I just kept getting lied to I would not recommend to anyone
Me and my partner bought a car from Kenny 2 weeks ago. Fantastic service throughout. Brilliant handover very informative and helpful, never bought from Eddie wright's before but will be spreading his name and informing all my friends and family how brilliant he was. Thank you Kenny and the bottle of prosseco was a lovely touch
Had an issue with my car's clutch 2 months after I had purchased it from Eddie Wright. Despite what a lot of people say about this business, they provided us with the best after sales service I could've asked for and actually completed £1,000+ worth of work on the car under warranty.
Written on behalf of a customer. Bought quite a few cars and can say that Eddie Wrights is the worst after sales service we've experienced . They say they will ring back and don't if you stay on the phone for servicing the phone gets picked up then put down . Selling the car they mke promises that are only partly met i.e. they'll take care of any body work /scratches .It comes back looking like they sent it to a local play group who threw wax crayons at it . They don't always get it right with the one owner claim either .Okay technically there has only been one driver but they don't mention it was a Blue Badge car .Now this can have plus and negative points but again many BB cars not well ooked after very well in the cosmetic dpt as they don't own the car and replace after a certain amount of time .Usually service history is good though . My mates wife's car developed a problem with what sounded like a clutch release bearing ,but don't know as i wasn't in the car at the time and it hasn't been diagnosed yet under 3 month warranty and she is not keen to take it to Eddie Wright as they wanted 8 days before they could look at it and basically lost trust in EW dealership .Not a cheap car £10, 000 ish so they are now taking it to another RAC approved garage to diagnose the problem .Buyer Beware .
Eddie Wright have been selling used cars for over 80 years from their site in Scunthorpe. This family run used car dealership have an expansive showroom which offers plenty of choice for those looking for a new car in the area. Toyota, Fiat and Nissan's are all available at this dealership.
If anyone has purchased a car from Eddie Wright then Car Dealer Reviews and all of our website visitors would love to hear about it. Please leave a review today.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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