62% Reviews
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63% Recommend
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102 reviews from our car dealer reviews community
Leave a review for Eddie Wright Car Supermarket

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102 reviews from our car dealer reviews community

Leave a review for Eddie Wright Car Supermarket
Click on the stars to start your review
"Couldn't rate high enough"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my new car 3 weeks ago from eddie wrights. We went 1 sure day as we had been quoted a price for a long term lease from my partners work but it was way too much for us. Stephan looked on their system for the make and model of car we was looking for. We booked to test drive it on the Thursday but brought this forwards as we loved the look of the car. I did for details it funny on the test drive when he looked a little scared of my driving... well what's a girl to do when your told "drive it like u own it!" We got some good deals from home and dove's away in the car on the Saturday. The seller vice from beginning to end was so easy and we did not feel pressured once (believe me for it did we would not have bought the car) stephan qas a fabulous salesman he is a credit to the cone any. When we are wanting to trade the car I we know where we will be coming

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"Quick, Helpful & Good Cars"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car in January 2018, and i am still very happy with what i came home with. I wasn’t pressured or followed around the court, I was showed where the cars were for the size i was interested in, and left to look. I was then given the opportunity to a test drive, i was happy and went ahead with the sale. They were understanding of my current situation and did all they could to help me buy the car as quickly as they could. The man i was dealing with was poorly when i went to pick up the car, but other salesmen stepped in to help to make sure i went home with the car on the agreed date. I have had cars from other garages/car salesmen and have had endless amount of problem, but i still love my car. Looking for a second car now and i love the availability in different cars, none over priced or very old or very high in mileage. I will definitely be returning when the time is right.

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"Excellent service 5 star"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paul Alder at scunthorpe branch did everything he could to make my 17 year happy with us buying her new car Our daughter Charlotte taking her test in 2weeks and Paul told Charlotte when you passed you test bring your self and the car in for a bottle of bubbly Now that’s what I call 1st class customer service from start to finish Even Sarah in the service department is lovely and all staff are very knowledgeable Keep up the good work Eddie Wright’s I’d certainly recommend you to my friends This is the 2nd car I’ve brought from you and I will be back Thank you xxx

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Darryl from Eddie Wright Car Supermarket in response to Excellent service 5 star

Hi Sue, Thanks for your kind review and good luck to Charlotte with her test! We hope to see her in a couple of weeks! Also good look to you with your charity event and we can't wait to hear how well that's gone! Regards, Darryl, Customer Experience Manager

"Great Service"
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything was dealt with professionally and efficiently. Courtesy calls made everything run smoothly. First time we have bought a car from here, but very impressed with service, will recommend Eddie Wright Car Supermarket.

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Darryl from Eddie Wright Car Supermarket in response to Great Service

Thanks for your kind interview. We're glad your service was efficient and helpful. If you ever need anything else, please don't hesitate to let us know! Regards, Darryl, Customer Experience Manager

"Feel a bit misled"
2.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was told when I looked at the car it was only 1 previous owner and advertised as this but on buying and getting the log book it's 2 . Salesman had said he had put £15 of petrol in. Well that lasted 15 miles before low petrol warning .this is a fiat 500 not a rolls Royce and not told only 1 key.

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Darryl from Eddie Wright Car Supermarket in response to Feel a bit misled

Hi Lynn, Thanks for your email and I'm sorry that you feel misled. I've looked at the vehicle documents we have on record for your car and whilst there are officially two former keepers, both were registered on the same date to different members of the same family, so in reality, it appears to be an error with the registration process. If you require further clarity, please don't hesitate to call us on 01724 270755. Regards, Darryl, Customer Experience Manager

"Car buying made easy."
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

On a friends recommendation we visited Eddie Wright's and we're immediately guided towards the type of cars we had in mind. We test drove two and it was an easy decision to buy the Peugeot 3008. The salesman Peter was not pushy but very helpful. He explained everything we needed to know in order to make decisions on finance, Warranty and GAP insurance. We got a fair part exchange on our old car and picked up the new one a week later. It is 3 years old but was like new as the preparation had been carried out to.the letter. Highly recommended for a great service when buying a used car.

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Darryl from Eddie Wright Car Supermarket in response to Car buying made easy.

Hi James, Thanks for your kind review. We're very proud of the standards we set for our cars and we're glad that Peter was able to help assist you in making all of the relevant decisions. If you ever need anything else, please don't hesitate to get in touch! Regards, Darryl, Customer Experience Manager

"Poor Service and Disinterested"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I find myself having to write this due to the time and effort spent resolving a problem (that I will come to later) that this company caused, and even after ringing them to try and get the issue sorted, and being promised a call back from the lady who runs the site. I wish I could remember her name as if she is the Boss ,Site Manager and she cannot be bothered to return my call, what hope is there. She needed her name in lights along with the others. I was not going to bother with the first part of the story in this review, after my aborted visit, but given what happened next I think that all should be made clear to anyone who reads this. I also feel that as you use the phrase below to describe yourselves to others, I think I need to have my say. Where you will find Honesty, Trust & Impeccable Standards I had originally seen a car they where selling on line and spoke with Gary on two occasions regarding its condition. It was checked and verified and I was rang back being told that it was in very good condition. This was very important as I had to travel with a friend for two hours (£30 in petrol) to view it and give me the option to drive it home. I also had to arrange a cover note from my broker at a cost of £25 to enable me to bring it back. None of this would have happened if I had been given a true and accurate description of the cars condition in the first place. Having arrived after 5pm the car was waiting for me. The outside body work was in excellent condition, however the inside was a mess, and only took a few minutes to realise that my time had been wasted, as it was not as described. i.e. in very good condition. Every door panel was marked and one had a tear. The centre console was heavily scratched, as was the centre of the steering wheel. The mats where missing (told that they had been thrown away as they where soiled) and the spare wheel cover which is normally a flat compact carpet material, looked like it had been scrubbed hard due to a spillage, and had the look of a fluffy jumper. Even the plastic sections that the boot cover attachers to were heavily marked. Lastly the rear view mirror had a chunk taken out the bottom edge that you would look at every few minutes when driving. If the previous owner allowed that to happen inside, what else was I missing? Not a car worthy of a price tag of £14500. To me it looked like a dog had often been locked inside and had run wild waiting for the owner to return, and maybe could not wait for a call of nature! I was also at the time of viewing told by Mark or maybe Nigel (it was so long ago its hard to remember) that it had been Taxed ready for me to drive away. I asked why and got the answer that the post office closers at 5 and would not have been possible to tax it for me to take away. The salesman said he had over 15 years experience of selling cars and must know that a car can be taxed on line 24/7. Why lie to me? Others could well be fooled by his helpfulness. He will no doubt deny this but I have checked and the records show it as taxed on the day of my visit. So 5 hours of time, and £55 wasted I go home with nothing. So 5 weeks later having purchased a car from another dealer I receive from the DVLA my V5C for my new car. WRONG. What I receive is a V5C for the car I viewed at Eddie Wrights car lot in Scunthorpe, but never purchased, that now has me down as the new Registered keeper! Please explain to me how having given them no money, my name and address are passed on to the DVLA saying that I acquired the vehicle, when the vehicle is still on their car lot? Were they so convinced that I was going to buy it they did the paper work before I arrived. Maybe they were happy to be getting shut of it? I am now responsible for any traffic offence that is committed by anyone test driving that car!! At the time I received the V5C I had no idea how my name could be on it. I had to go back through any notes I still had on cars I had seen and maybe test driven for clues. More wasted time. Finally Eddie Wrights of Scunthorpe site was checked, and there it was, the car that had costed me so much time and effort was still doing the same. Not a surprise its still up for sale, but just as well it was as I now had the answer I needed. So even though I am angry that I have to sort out their mess I ring them, give the lady on reception the details and get a promise of the call back to sort it out.As I have said that did not happen. I feel sure that they will give an excuse why it did not happen. Never got the message, busy showroom, someone never passed it on, dog ate the note......, but the bottom line is it sloppy. Look it up, it means ; Careless Slapdash Disorganized Haphazard. I am 64 years old and have never ever heard of anyone receive a V5C or log book in all my years for a car they did not buy. I have now spent EVEN MORE TIME writing to the DVLA with all the details and asking them to remove me from the registered keeper list and exonerate me from any traffic offence this car may be involved in. I have just received a letter back from them to that effect, which I have to use if anything happens before another name appears on the V5C. Given that it is still for sale at the same price as when I saw it, it could be along time. This has taken over 3 months to get to this point and lots of work as anyone reading this will clearly see and understand. So enjoy the review Eddie Wrights and learn that whereby you may have lots of good reviews, not everyone will accept being messed about. Its how you handle the problems that defines a good company from a poor one, and the slogan you use of Honesty, Trust and Impeccable Standards needs to be rewritten. I have not seen any of that. One last thing. I have not said which car I hold the V5C document for. That is for you to find out. You only have a few hundred cars to check. Waste some of your own time sorting this out. You have not been put to any trouble, whereby I have been put to lots. Any remarks you write for this review come too late, you had your opportunity to resolve it but blow it, and will only be there to hopefully justify to others reading this that you are a good company. And don't ask me to ring you if you reply. When you find out which car I speak of you will have my details you took at the time. YOU should ring me. Let them decide.

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Darryl from Eddie Wright Car Supermarket in response to Poor Service and Disinterested

Good morning, I'm very sorry that you've been mistakenly sent the V5C for the car you enquired about. My colleague Stacey should be in touch today to try to help resolve this for you. We're very sorry for the inconvenience that this has caused. Regards, Darryl, Customer Experience Manager

"Very good service"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No pressure, helpful salesmen! Good value cars. Nice place to go.

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Darryl from Eddie Wright Car Supermarket in response to Very good service

Hi Martin, Thank you for your kind review. We're happy that you found buying a car from us easy and helpful. If you need anything in the future, please don't hesitate to ask. Regards, Darryl, Customer Experience Manager

"Uncomplicated "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Left to look round leisurely. But on hand when needed. Part ex and private number plate paper work alsorted out by salesmen. Made buying a car made simple and easy

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Darryl from Eddie Wright Car Supermarket in response to Uncomplicated

Thanks for the kind review, Chris! If you ever need anything, please feel free to get in touch! Happy motoring! Regards, Darryl, Customer Experience Manager

"i am a happy customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

thank you for everything and special thanks for albert,for all his patient and all good advice what he give it to me.

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Darryl from Eddie Wright Car Supermarket in response to i am a happy customer

Hi Iuliana, We're glad that you enjoyed your experience of buying a car from us and that Albert was able to help you! If you ever need any assistance, please don't hesitate to give us a call! Regards, Darryl, Customer Experience Manager

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Dealership Information

Eddie Wright have been selling used cars for over 80 years from their site in Scunthorpe. This family run used car dealership have an expansive showroom which offers plenty of choice for those looking for a new car in the area. Toyota, Fiat and Nissan's are all available at this dealership. 

If anyone has purchased a car from Eddie Wright then Car Dealer Reviews and all of our website visitors would love to hear about it. Please leave a review today.

 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
102 reviews3.7 out of 5 stars — Rated Very Good
Excellent
55
Very Good
15
Average
9
Poor
12
Terrible
11

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Contact Information

Address

Eddie Wright Car Supermarket
Warren Road
Scunthorpe
South Humberside
DN15 6XH

Get in touch

01724 245420
http://www.eddiewright.co.uk

Opening times
Mon 08:30 - 19:30
Tue 08:30 - 19:30
Wed 08:30 - 19:30
Thu 08:30 - 19:30
Fri 08:30 - 19:30
Sat 08:30 - 17:30
Sun 10:00 - 17:00

Dealership Statistics

63%
Would recommend this dealer to family and friends
72%
Thought the dealer was knowledgeable and helpful
60%
Thought issues were resolved quickly and easily
62%
Percent of reviews responded to by this dealer

Additional Information About Eddie Wright Car Supermarket

Company Formed: XXXXXXXXXX
Company Registration: 2421293
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: 660587
FCAStatus: Authorised
Premises Type: Showroom
Registered Name: Edward P Wright Ltd
VAT Number: 546 504837


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