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54% Recommend
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66 reviews from our car dealer reviews community
Leave a review for Eddie Wright Car Supermarket

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66 reviews from our car dealer reviews community

Leave a review for Eddie Wright Car Supermarket
Click on the stars to start your review
"Very good "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the third car I have bought from Eddie Wright and every time I have recieved superb service. I had a problem with my last car but the service department handled everything with no problem. Highly recommended.

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"mr peter duncan"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

could not determine if the car was actually 4x4, 4x2, crossover or 2wd! I left the eddie wright car supermarket thinking it 4x4 able but not so sure now but the car fitted most of my requirements, .e.g. black, manual, petrol.

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Darryl from Eddie Wright Car Supermarket in response to mr peter duncan

Hi Peter, Thanks for your review. If you'd like to take your car to the local Nissan dealership, they should be able to determine whether your car is a 4x4 or not. Happy motoring! Regards, Darryl, Customer Experience Manager

"quality prepared cars friendly service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

from 2006 in 12yrs coming here I have bought 3 used mint cars from this great motor dealer in Scunthorpe I always buy my cars here because you always get a great prepared high standard quality mint used car & good friendly service and id not go no where else to buy a used car because I trust this good award winning local car garage

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"Very very poor after sales avoud"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wanted a few things doing on my new car that they didn't do. A simple stone chip on bonnet that a wanted sorting properly not just touching up. When I picked the car up it was just touched up. Account depo are useless too saying one thing whilst sales say another. And no reply from management when trying to call all day.

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"Very helpful "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not the first time I have dealt with Eddie wrights had a good experience the last time and just as good the second time got what we wanted at great price and will be going back .

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Darryl from Eddie Wright Car Supermarket in response to Very helpful

Hi Neil, Thanks for your very kind review of your car purchase from Eddie Wright, it's much appreciated! We hope you enjoy your car! Regards, Darryl, Customer Experience Manager

"Cars good shame about some sales ladies"
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had dealt with Eddie Wrights 5 years ago was very satisfied and recommended them to my Cousin who bought two cars from them. Very sadly on this occasion although very happy with the car I was sold 2 products by the saleslady a Guardex and Gap insurance I insisted I didnt need and didnt need.She just pushed the paper in front of me--sign !! Salesman Gary did all he could to put it right. He even put me £20 worth of petrol in out of his own money because because I had been "messed about" There were certain complications about this sale such as the private plates I had on the car I traded in. A man of 73 doesnt have the money others may have.

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Darryl from Eddie Wright Car Supermarket in response to Cars good shame about some sales ladies

Hi David, Thank you for your review. I'm very sorry that you had issues during your handover but glad that Gary was able to help out and resolve the problems. I hope you enjoy your car! Regards, Darryl, Customer Experience Manager

"Great car, Shame about the service"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had great hopes for Eddie Wright, which is well reviewed on the net. In the event our experiences were disappointing. We know that it has 'supermarket' in the title but i suppose we hoped the service would be more Sainsbury than Asda, We had no idea there would be any waiting around involved (until a text received en route from 150 miles away) because endless personal details had already been collected on the phone. For some reason it took nearly four hours for the finance and other administration to be completed. We had overheating pets in the back of our other car, so this was not good. Nobody offered to show us how the car worked, so the first few miles of our subsequent drive were interesting. We were asked to re-sign paperwork twice, for reasons that were unclear. We were eventually given a file of papers that nobody explained, and we are still trying to fathom out the arrangements for the warranty and service package. If it really needed four hours of mostly standing in the car park, could the time not have been used to explain the car and the paperwork? We are sure that the staff are nice people, but they perhaps need to see this sort of experience through the eyes of the visitor. To be fair, they did give us a bottle of wine for compensation.

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Darryl from Eddie Wright Car Supermarket in response to Great car, Shame about the service

Good morning, Thank you for your review. We're very sorry that there were issues dealing with our external finance companies. Occasionally, these companies deal with a large volume of customers and this slows the process down. We're very sorry for this inconvenience and will endeavour to improve our service in the future. Regards, Darryl, Customer Experience Manager

"Mainly helpful but with a few issues"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from Eddie Wrights Supermarket and was mainly satisfied. Certainly the salesman was very courteous and friendly. I had two issues. Firstly there were some discrepancies between the description of the vehicle in the ad and the reality. The car had a full service history but not a full Volvo dealership history. Personally I wasn't too worried by that but what's the point in making the claim? Also the car did not have the 4-C Chassis control - available on some models but not on this one - contrary to the details in the advert. Again, this was not a deal breaker but why make the claim on something it's pretty easy to discover isn't true? Secondly, I bought the car on a Thursday afternoon and was advised that I could pick it up at 9am the following Monday. I was quite surprised by this - it seemed very soon and I really didn't mind waiting a few days longer. On Monday morning I received a call to say it would be 12.30pm and then - around about 11.30am - I was advised it would be toward the end of the working day. Fortunately I had made no plans for that day, but it would have been difficult if I had.

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Darryl from Eddie Wright Car Supermarket in response to Mainly helpful but with a few issues

Good morning, Thanks for your honest review. Apologies about any discrepancies in the adverts - the details of these are taken from the official car specs but manually inputted and so sometimes errors can happen. As you were made aware of the errors during your visit, we were keen to ensure you weren't miss-sold the vehicle and are glad that you're happy with it! We're sorry about any issues regarding appointments but hope that by ensuring you were kept up to date, it meant that your appointment was timely. Regards, Darryl, Customer Experience Manager

"Friendly and professional service"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Friendly and professional service. We couldn't of wished for a nicer salesman he was very helpful and knowledgeable about the car we had chosen. We are very happy with the car we drove away in, all in all we had a good experience, Thanks team.

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Darryl from Eddie Wright Car Supermarket in response to Friendly and professional service

Good afternoon, Thank you for your very kind review. We hope you enjoy your car! Regards, Darryl, Customer Experience Manager

"Stay away!"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car nearly 3 months ago salesman great after sales a nightmare. Long story short air con not working after taking the car on 2 occasions and sitting for 2 hours both times they decided to book it in, I was reassured they would provide me with a car with air con I was actually provided with a car with no air con no bluetooth nothing they have had it since last Tuesday I've been promised since last Wednesday I would have my car back was told twice today would have it back call at 430 can't get it to me travelling around in this heat with 3 kids has been awful no option I have a sick relative which they know about I'm very stressed again the most dreadful customer service ever!! When will I get my car back?????

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+1 Found this review helpful

Darryl from Eddie Wright Car Supermarket in response to Stay away!

Hi Clare, Very sorry that you've had problems with your car, we do look to ensure that all of our vehicles are of the highest standard before they leave us. I've just spoken with our services team and have been assured that your car has been fixed and will be returned to you today. If you need anything else, please do call us on 01724 270755. Regards, Darryl, Customer Experience Manager

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Dealership Information

Eddie Wright have been selling used cars for over 80 years from their site in Scunthorpe. This family run used car dealership have an expansive showroom which offers plenty of choice for those looking for a new car in the area. Toyota, Fiat and Nissan's are all available at this dealership. 

If anyone has purchased a car from Eddie Wright then Car Dealer Reviews and all of our website visitors would love to hear about it. Please leave a review today.

 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
66 reviews3.4 out of 5 stars — Rated Average
Excellent
28
Very Good
10
Average
8
Poor
11
Terrible
9

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Contact Information

Address

Eddie Wright Car Supermarket
Warren Road
Scunthorpe
South Humberside
DN15 6XH

Get in touch

01724 245420
http://www.eddiewright.co.uk

Opening times
Mon 08:30 - 19:30
Tue 08:30 - 19:30
Wed 08:30 - 19:30
Thu 08:30 - 19:30
Fri 08:30 - 19:30
Sat 08:30 - 17:30
Sun 10:00 - 17:00

Dealership Statistics

54%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
40%
Percent of reviews responded to by this dealer

Additional Information About Eddie Wright Car Supermarket

Company Formed: XXXXXXXXXX
Company Registration: 2421293
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: 660587
FCAStatus: Authorised
Premises Type: Showroom
Registered Name: Edward P Wright Ltd
VAT Number: 546 504837


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