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420 reviews from our car dealer reviews community
Leave a review for Eddie Wright Car Supermarket
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420 reviews from our car dealer reviews community

Leave a review for Eddie Wright Car Supermarket
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"Terrible experience "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Long and the short of it bought a car in January for £16k all good excellent salesman happy with purchase. Forward less than 2 months later issue with car phoned Eddie Wrights took car in to be sorted and got it back a week later and with a nice dent on front wing . Well that's where the customer service came to an abrupt end , after more than a week of calling them and getting fobbed off with we'll phone you back never did I must of phoned them a dozen times . So I gave the RAC a ring who the warranty is with turns out they claimed for a window motor on my warranty which wasn't what my car was in for . The RAC are going to investigate it meanwhile I'm seeking legal advice . As they say buyer beware 😏

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+1 Found this review helpful
"awful experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

An awful experience and had to make a Court Claim against them. I bought a Ford Mondeo in June. Sales team was excellent. Very prompt and quick to wrap up a sale but the after sales team was a very different story. Within a few days of buying the vehicle we discovered a few faults with it. Battery/Electrical issue, Key blades missing from the key fobs and the assisted boot opening was not working properly. On top of this, after inspection by a Ford Garage it transpired that the vehicle had been involved in some kind of accident. As the car was only bought a couple of weeks prior, I asked for the vehicle to be taken back and this was denied by their team manager Carl. He insisted that he would get the battery issue fixed. At the time I wish I had insisted and taken the matter further. Following the battery replacement to the expense of Eddie Wright the issue was not sorted as the car was still draining power. We contacted them again and they made another car appointment at a Main Ford Garage. The day before my appointment, I called the Ford Garage who had no record of any appointment. I then contacted Eddie Wright again who made another appointment at a different Ford Garage. I had to wait 4 weeks without the use of my car. Eddie Wright made no offers of help, nor did they even apologise. Unfortunately, by that time, the legal 4 weeks to return a car was expired. Although I had a request made in writing to the manager Carl, they denied having any evidence of this. Due to the issue with the electrical fault and the missing key blades I had to find a Car Locksmith to open the vehicle at a cost of £180 which I paid. Eddie Wright agreed to refund us the key blades. I called 2 to 3 times a week chasing for the payment and send them multiple emails, but they never responded. After 2 months I gave up and filed a Money Claim Court. The money was then quickly refunded to my account when the claim court was received by them. I left multiple messages to the General Manager, Paul Hutchinson, who never returned my calls and emails. Tried to contact the directors of the business by telephone and emails but again no response. Not even a single apology for the issues. Today, I am still left with fault on the vehicle with the Automatic Boot Opening failing to close properly. I am very upset of my experience with this company and their after-care team is very poor. I wish I had not bought a vehicle from them. On their website they proud themselves in delivering highest standard but that is very untrue. The General Manager and Directors could not care less of my issues. To date, I am still awaiting from a call back from the General Manager. I am currently in communication with a solicitor about the illegal deny of returning my vehicle within the allotted time.

"Poor"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i picked a car at the scunthorpe branch but changed my mind before i even picked the car up and now Eddie wrights salesmen mr clive pick is saying ive list my £200 deposit ..but the customer has upto 2 weeks to have the right to change their mind and get a refundable deposit or am i wrong ...ive been scaremongered by sales patter ... im within my right to change my mind ..the car hasnt even been released to me yet ..

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"DO NOT BUY FROM THEM!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT BUY FROM HERE!!!! Unfortunate I have to put at least one star! I bought a car in January, I had it 4hours when the gearbox dangerously broke. They also force you to write a review while in the showroom buying the car, meaning they get their bonus but don’t believe the reviews ask people who have dealt with them because I found that out the hard way. I had loads of problems throughout dealing with the company. The admin assistants spoke badly about me when they thought they’d put the phone on hold. My car was STOLEN by a technician and driven to his house when it was deemed unsafe to drive. I was not asked permission and he then drove my car at 63mph through a 30mph zone as I had a tracker in the car. The car I purchased had a scratched mirror which took months to be replaced although they said they would do this before I picked it up, the SD was fake for the satnav and just played music, there was no manual although promised, the car was not serviced when I was given paperwork to say it had been. The car went to two different garages as Eddie Wright couldn’t repair the car, they lied about the whereabouts of the car. The car had a new mechatronic unit, auxiliary pump driver, new gearbox, software updates and then both the keys stopped working. The GARAGE LIED to my finance company when speaking with them and I have proof for this. You’re constantly lied to and false promises, they refused to collect the car to fix it so I had to use my own recovery. The car was meant to be taken to a garage, I had been receiving phone calls asking where it was so I rang Eddie Wright asking why it wasn’t there and I was told they couldn’t locate the car. I gave them a timescale to find the car or I would call the POLICE. Apparently someone had taken it on a test drive without informing anyone but the worker proceed to scream down the phone at me. In my ownership the garage had the car 96 days when I had it 106. They gave me unsafe courtesy cars, such as drivers seatbelts not attached, smelling of smoke, no batteries in the keys and ILLEGAL bald tyres. They have put me in a terrible position, I’ve been without a car for two months and I’ve not had any apologies. WORST EXPERIENCE EVER! DO NOT GIVE THESE LIARS ANY OF YOUR MONEY!!

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+3 Found this review helpful
"***AVOID*** DANGEROUS VEHICLES ***AVOID*"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I will try to keep it short as people get bored of the essays. Bought a Range Rover Sport for £24k, 10 days in terrible noise coming from the suspension Eddie Wrights (EW) said take it to a local garage they found. Bill was £1700, EW unwilling to pay so said the would collect. The courtesy car the provided was a Golf, within 24 hours there was a horrific knocking noise coming from the front wheel, I reported it to EW and parked the car up until they returned mine – 4 days without a car. I advised the car was undriveable and not road worthy and would need recovering, a chap turned up to return my car and take the courtesy car away, he was not told there were any issues and I told him not to drive it as it was dangerous. 1 mile from my house a wheel flew off ripping up the side of the car, luckily no one was in the way of the loose wheel otherwise there would have been serious injury. Had my car a further 2 weeks and the noise from the suspension came back along with a suspension warning light, called EW and they said they would collect when I got back off holiday. Returned from holiday and more lights and warnings came on, told EW it was urgent now and the car couldn’t be driven. EW collected car, dropped of an 11 plate Seat that looked battle worn, service light on, light warning for side light not working, rear wiper didn’t work, CC didn’t work and shook violently when going over 60 mph. 4 days in I ran in to the back of a car at traffic lights, rear end so my fault I thought until the recovery vehicle pointed out the stat of the rear brakes, chunks missing from disk, calliper not working. Told EW, by this point I’d had enough, 3 cars 2 in a state of dangerous disrepair and 1 multiple faults, requested a refund. Refund refused plus they asked for £1000 excess for the Seat, told them no chance, had the brakes inspected at MOT centre, confirmed brake were shot plus 1 tyre worn to cords, one worn to slick, one tyre had chunks out. At this point they waved the £1000, refused the refund and returned my car – 6 days without a car. When the returned the car the suspension was at different hights so I told then fault not fixed so take it away. Called the infamous Jon (never in the office, cant answer emails, just in a meeting) and told him I want a full refund, he refused said the car was fine and now as I had refused it I would have to go and collect it. Utter disgrace. I’m going legal and reporting them for unsafe practices

"Feel sick to stomach, dont trust on HPI "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I write this review in total despair and with no malice to the dealer, however, buyers beware when relying on advice on a car's history from a dealer. I purchased my Land Rover Sport in January 2022 for £29000, not a cheap car, I bought the RAC platinum warranty and Financed it through NOVA Finance. I have kept the car serviced MOT'd and in good condition. So this week I decided to sell the vehicle and purchase a new car, I was selling my Land Rover through the Motorway platform, so I get a price of £19433 estimated at auction, and I was okay with this. Today I receive an email from the motorway people advising me that they cannot sell the car as a VCHECK marker has revealed that the vehicle was sold for salvage as stolen/recovered but was NOT listed as an insurance write-off. The HPI check is useless as they do not do these checks for salvage cars or taxis. I never heard of VCHECK until today, it's more in-depth than HPI. It tells you the true history of the car, and lets you know if the vehicle was used as a taxi! Having been advised of this, I rang the dealership today, and the dealership believed that the HPI is sufficient and NOVA would not finance the car if there were any issues. I have called NOVA and lodged a complaint, I am massively going the be disadvantageous by this revelation, I told them I would not have bought the car if I had known its true history. I urge anyone, to do in-depth checks, the cycle of complaints has started with NOVA and I look forward to months of worry, I'll keep paying the monthly payments now knowing that I bought a salvage car, to stop paying will mean poor credit report on top of devaluation on the vehicle. I advise anyone to make forensic checks when buying, no matter what, who and where. This is a valuable lesson learnt and left me feeling sick to my stomach.

Peter Machesney in response to Feel sick to stomach, dont trust on HPI

If you originally purchased the car from a dealer it is then up to them to check the history. You should have a full claim and refund of the original price.

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" Second vehicle purchase."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Return visit to purchase a vehicle,the vehicle in question BMW 420d M sport. On inspection the vehicle was presented and described exactly as advertised. Negotiations started on the 5th June 2023 @ 3pm and concluded@3.30pm. I put this down to the professional expertise of Mr David Burdett whom explained all the instrumentation internally and externally of the vehicle. One final word,prior to my visit I made contact by phone and the politeness I received plus pointing me the right direction was very re-assuring. Thank you once again everybody at Eddie Wright Car Sales Scunthorpe. And not forgetting DAVE.

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+0 Found this review helpful
"I got scammed "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I dealt with a guy called Clive who was very conniving DO not believe what he says over the phone he will calculate additional costs into your finance agreement without asking you if you are okay with it I feel like I have been robbed I bought a car that was meant to be 22,500 however a after Clive added his extras without consulting us and pushed a finance agreement through for 23,000 makes me feel like this whole company is a scam. GUYS AVOiD CLIVE THE SCAMMER AT ALL COSTS. If I was you I would find a better dealership for your future car

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"AVOID!!! An absolute joke of a company. "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID!!! An absolute joke of a company. DO NOT BUY A CAR FROM EDDIE WRIGHT! The purchase of the car was smooth enough. But that is literally where any positives end. Two days after purchasing my Hyundai Veloster in February 2022 I called them emailed to complain that the touch screen on the Stereo / sat nav wasn’t working and that the back up camera was blurred. As I wasn’t local they agreed for me to take it to my local dealership to get it fixed. The price quoted by the dealership was too high for Eddie Wright to agree to fix so they said they would order a replacement stereo. Several months and I mean several of unanswered phone calls and promises of a new stereo being ordered and never arriving eventually they sent me one. Only problem being it was the wrong stereo. I was then told again they would order another one. Two months went past again with no returned phone calls and no sign of any other stereo. I was then asked if I could source an off market stereo. I reluctantly agreed to this. Having taken the car to two separate audio specialists both said they couldn’t get one that would give full functionality. I was then told again they would order another one. I gave this another few weeks again no sign of the stereo. At this point It was now February 2023 I told their operations manager Jon Boroughton that clearly they aren’t able to source a stereo I’m beyond fed up of the hassle and that I just want some money back to put the full thing to bed. He asked how much I thought would be fair. At that point I said due to the sat nav and back up camera not working and what I’d pay had I bought the car without those features £800 would be fair. He said he’d get back to me. As usual it took me to call him a few days later. I was told his directors agreed to pay the £800. Great I can finally just chalk this up to a bad experience. That was almost 6 weeks ago. I’ve been told there has been cheques in the post. I’ve been told the money has been sent. I’ve been told I’ll be sent a screenshot of the money being sent. Still absolutely zero sign of the money. I have now been told they’ve found me a new stereo. It will be delivered to me in the next few days. A few things this was supposedly ordered on the 28th of March. One of the mythical times I was told the agreed £800 was sent was after the 28th of March. Also I’m now on Holiday. Nobody is in to receive the stereo if it does actually show up. I’ve then got yet more hassle of having it fitted and getting Eddie Wright to pay for that and a new backup camera. Just give me the money you already claimed you had sent me and we agreed to. I’ve got plenty evidence of the shear amount of phone calls made and not returned between the company and myself as well as myself to the operations manager Jon. On top of that emails and WhatsApp messages exchanged. At this stage I will now go through the motor ombudsman. If you’re thinking of buying from Eddie Wright please please find a car elsewhere.

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"Misleading Warranty "
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Misleading Warranty Bought a car from them 6 weeks ago and needed to use the warranty. The service department called me back to book me in, all going well until I was advised about the £75.00 plus VAT non refundable diagnostic FEE - what! Basically not worth the paper it is written on. Be careful!

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Dealership Information

As a family business, For nearly 90 years we pride ourselves on offering honesty, trust, and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference. We are adhering to all of the relevant COVID 19 guidance including social distancing and regular cleansing of the site and all vehicles. You can visit us with complete confidence and reassurance that we have your safety and well being at the forefront of our minds. Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day! The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1933

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
420 reviews4.1 out of 5 stars — Rated Very Good
Excellent
298
Very Good
30
Average
23
Poor
34
Terrible
35

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    Contact Information

    Address

    Eddie Wright Car Supermarket
    Warren Road
    Scunthorpe
    North Lincolnshire
    DN15 6XH

    Get in touch

    01724 270755
    http://www.eddiewright.co.uk

    Opening times
    Mon 08:30 - 18:30
    Tue 08:30 - 18:30
    Wed 08:30 - 18:30
    Thu 08:30 - 18:30
    Fri 08:30 - 18:30
    Sat 08:30 - 17:30
    Sun 10:00 - 17:00

    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    62%
    Percent of reviews responded to by this dealer

    Additional Information About Eddie Wright Car Supermarket

    Company Formed: 1933
    Company Registration: 2421293
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: 660587
    FCAStatus: XXXXXXXXXX
    Premises Type: Used Car Supermarket
    Registered Name: Edward P Wright Limited
    VAT Number: 546504837


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