65% Reviews
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59% Recommend
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160 reviews from our car dealer reviews community
Leave a review for Eddie Wright Car Supermarket
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160 reviews from our car dealer reviews community

Leave a review for Eddie Wright Car Supermarket
Leave a review
"They don’t like refunding deposits"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having left an overnight holding deposit on a car in March 2020, we are still trying to have it refunded in June. Every time we contacted them for the refund we where assured it would be done immediately, then the lockdown came and the lying was no longer necessary, we are still trying now that they are all back at work. The lesson is, DO NOT LEAVE DEPOSITS WITH EDDIE WRIGHT CARS. I CAN ONLY GUESS WHAT THEIR AFTER SALES SERVICE MAY BE LIKE. Needless to say this one sale they WONT be making.

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Matthew Spencer from Eddie Wright Car Supermarket in response to They don’t like refunding deposits

Dear Gordon, We are extemley sorry to hear that this is the expereince you had with us at Eddie Wright. This certainly isn't the standard of service we strive to offer and are keen to resolve the situation as soon as possible. I have passed your complaint to our sales team who will be giving you a call as soon as possible. Once again, please accept our apologies. The Eddie Wright Team

"Avoid"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car in December and got Eddie Wrights to tax the vehicle so we could drive it home (£20) they never sent the logbook to DVLA so in April i found out my wife had been driving the vehicle and it was not taxed and was still in the previous owners name. So i have had to get a new logbook(£25). Sent emails to Eddie Wright and they never got back to me. Also took 6 weeks to get me the parcel shelf for the car which they said had been ordered on 4 different occasions. After looking at other reviews on this site it looks like this is par for the course with Eddie Wrights.

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"Terrible After-Sales Service!!"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought our Mercedes from Eddie Wright Scunthorpe in August 2019. Salesman was great! Then the problems started. We had a major paint problem & a fault on the dash (Restraint fault). Nobody was interested at all for at least a month of calls, emails and using the text service, then still no help! We were so cross. We ended up contacting Mercedes UK & sorting the paint problem out ourselves (total full re-spray) and taking the car to an auto electrician to get the fault sorted! Eddie Wright did pay for this in the end! I Can’t fit everything on this review, but there was lots of running around & time wasted & it was very stressful. We bought the car in good faith & totally unacceptable aftercare! We even put in a vehicle complaint with the finance company. Total mess! Quick to sell you the car, unprofessional & useless if anything should go wrong afterwards. The manager was sending us out a cheque to say sorry & a little compensation for all the trouble in December, it’s now February & nothing! Please buy elsewhere, don’t make the same mistake we did! What a let down. You’ll be wasting your hard earn cash!

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+1 Found this review helpful

N in response to Terrible After-Sales Service!!

Did you not have a test drive?

"Terrible place"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would never recommend buying a car from here,bought a car and had nothing but trouble,went for repair 4 times ended up being rejected,,they never rang you back as promised,after care shocking,think twice before buying a car from here.

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"Absolutely terrible "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would highly recommend to stay away from this garage, after sale's are terrible sales management and service management are terrible not interested at all ive had issues after issues with my car, sales manager turned around and told me that there's no faults its just all in my head,

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+3 Found this review helpful
"Total garbage"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My son bought a fiesta st from these cowboys last month.nothing but issues with it, now clutch has gone and are they interested ?? No. They hang up the phone each time he rings Even the finance company says it must be rejected , are eddie wright interested ? No. Next step, Rogue Traders Because This is exactly what they are!!

"Absolutely Disgusting."
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car found our 8 months later our car wasn’t tax or registered to us (even though we paid for it) so we had to sort it ourselves half way up to our holiday destination. Promised a refund but nothing, ignore letters and calls and owes us over £160 after all the costS we entailed because of their incompetence! Avoid avoid avoid!!!!!

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paul ellisSame thing happened in response to Absolutely Disgusting.

Same thing just happened to me with Eddie Wright's. No reply to emails or phone calls.

"Key issue "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here no problems at all. However only gave me 1 key they said they would sort it but never bothered I just kept getting lied to I would not recommend to anyone

"Kenny Salesman"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Me and my partner bought a car from Kenny 2 weeks ago. Fantastic service throughout. Brilliant handover very informative and helpful, never bought from Eddie wright's before but will be spreading his name and informing all my friends and family how brilliant he was. Thank you Kenny and the bottle of prosseco was a lovely touch

"Brilliant after sales service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had an issue with my car's clutch 2 months after I had purchased it from Eddie Wright. Despite what a lot of people say about this business, they provided us with the best after sales service I could've asked for and actually completed £1,000+ worth of work on the car under warranty.

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Dealership Information

As a family business we pride ourselves on offering honesty, trust and impeccable standards. We are confident that with up to 700 cars you won't find a greater selection and our Price Promise Guarantee means if you find a car of equal quality or value cheaper elsewhere we'll refund the difference.

Another great benefit is our One Stop Shop Service, this allows you to make one journey and drive away the same day!

The best way to find out more is to come and experience it for yourself, give us a call or visit www.eddiewright.co.uk and see what our customers think and what we have to offer.

 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
160 reviews3.6 out of 5 stars — Rated Very Good
Excellent
84
Very Good
17
Average
15
Poor
23
Terrible
21

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Contact Information

Address

Eddie Wright Car Supermarket
Warren Road
Scunthorpe
South Humberside
DN15 6XH

Get in touch

01724 245420
http://www.eddiewright.co.uk

Opening times
Mon 08:30 - 18:30
Tue 08:30 - 18:30
Wed 08:30 - 18:30
Thu 08:30 - 18:30
Fri 08:30 - 18:30
Sat 08:30 - 17:30
Sun 10:00 - 17:00

Dealership Statistics

59%
Would recommend this dealer to family and friends
65%
Percent of reviews responded to by this dealer

Additional Information About Eddie Wright Car Supermarket

Company Formed: XXXXXXXXXX
Company Registration: 2421293
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: 660587
FCAStatus: Authorised
Premises Type: Showroom
Registered Name: Edward P Wright Ltd
VAT Number: 546 504837


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