My husband and I recently bought a BMW Hybrid from Eddie Wright, assisted by Lewis. However, on the day, he failed to show us the two charging cables included in the video we received prior to collecting the car. When we checked the boot, neither cable was visible, and we assumed they were stored in the underneath compartment. Unfortunately, only one cable was there. After a few weeks, while arranging a home charging point, we realised the 3-pin cable was missing. Expecting Eddie Wright to resolve this, my husband contacted Lewis several times by email without a response. We also called multiple times, either not reaching Lewis or being assured he would call back, which he never did. We then asked to speak to his superior, Jonathon. The conversation was accusatory, as if we had lost or lied about the missing charger. I suggested checking the onsite CCTV to see if a workman had removed the charger, but Jonathon said it had probably expired. He agreed that Eddie Wright should take responsibility for not checking or showing us both cables and proposed a 50/50 purchase of a replacement cable. Reluctantly, I agreed. He assured me I 'had his word' he would call back to confirm this after speaking to his boss, Richard. After two weeks, I had still not heard back from Jonathon, and so called Eddie Wright again. Jonathon said he had been on holiday and had no note to call me back. He told me that his boss, Richard, did not agree with the 50/50 arrangement and would not contribute towards a replacement cable. I was told I could email Richard if I had a problem with this, which I did, with no response. I trusted this company to be professional, as it is plastered all over their marketing material that they 'provide first-class customer service.' Our experience certainly doesn’t reflect that. We had other issues too - Lewis assured us that the car tax was in the lower bracket, but after purchase, he admitted it was in the luxury car tax bracket, costing us £500+ a year. The car also had minor imperfections that my husband had to ask to be rectified before purchase. We love our car, but will never purchase from this garage again. As soon as they had our money, they treated us poorly. If after-sales service is important to you, look elsewhere.

From entering the showroom we were impressed,Gary talked us through the layout of the forecourt of cars for sale. We walked around all cars available to open which was very useful to view. We narrowed it down to two which we test drove and made our decision. Gary navigated us through our options of purchase and gave us a excellent deal on our trade in.Nothing was any trouble he answered our endless questions which put us at ease.Our day of pick up went smoothly and we drove away very happy. Big thanks Gary will not hesitate to recommend the company and yourself.

Long and the short of it bought a car in January for £16k all good excellent salesman happy with purchase. Forward less than 2 months later issue with car phoned Eddie Wrights took car in to be sorted and got it back a week later and with a nice dent on front wing . Well that's where the customer service came to an abrupt end , after more than a week of calling them and getting fobbed off with we'll phone you back never did I must of phoned them a dozen times . So I gave the RAC a ring who the warranty is with turns out they claimed for a window motor on my warranty which wasn't what my car was in for . The RAC are going to investigate it meanwhile I'm seeking legal advice . As they say buyer beware 😏

An awful experience and had to make a Court Claim against them. I bought a Ford Mondeo in June. Sales team was excellent. Very prompt and quick to wrap up a sale but the after sales team was a very different story. Within a few days of buying the vehicle we discovered a few faults with it. Battery/Electrical issue, Key blades missing from the key fobs and the assisted boot opening was not working properly. On top of this, after inspection by a Ford Garage it transpired that the vehicle had been involved in some kind of accident. As the car was only bought a couple of weeks prior, I asked for the vehicle to be taken back and this was denied by their team manager Carl. He insisted that he would get the battery issue fixed. At the time I wish I had insisted and taken the matter further. Following the battery replacement to the expense of Eddie Wright the issue was not sorted as the car was still draining power. We contacted them again and they made another car appointment at a Main Ford Garage. The day before my appointment, I called the Ford Garage who had no record of any appointment. I then contacted Eddie Wright again who made another appointment at a different Ford Garage. I had to wait 4 weeks without the use of my car. Eddie Wright made no offers of help, nor did they even apologise. Unfortunately, by that time, the legal 4 weeks to return a car was expired. Although I had a request made in writing to the manager Carl, they denied having any evidence of this. Due to the issue with the electrical fault and the missing key blades I had to find a Car Locksmith to open the vehicle at a cost of £180 which I paid. Eddie Wright agreed to refund us the key blades. I called 2 to 3 times a week chasing for the payment and send them multiple emails, but they never responded. After 2 months I gave up and filed a Money Claim Court. The money was then quickly refunded to my account when the claim court was received by them. I left multiple messages to the General Manager, Paul Hutchinson, who never returned my calls and emails. Tried to contact the directors of the business by telephone and emails but again no response. Not even a single apology for the issues. Today, I am still left with fault on the vehicle with the Automatic Boot Opening failing to close properly. I am very upset of my experience with this company and their after-care team is very poor. I wish I had not bought a vehicle from them. On their website they proud themselves in delivering highest standard but that is very untrue. The General Manager and Directors could not care less of my issues. To date, I am still awaiting from a call back from the General Manager. I am currently in communication with a solicitor about the illegal deny of returning my vehicle within the allotted time.

i picked a car at the scunthorpe branch but changed my mind before i even picked the car up and now Eddie wrights salesmen mr clive pick is saying ive list my £200 deposit ..but the customer has upto 2 weeks to have the right to change their mind and get a refundable deposit or am i wrong ...ive been scaremongered by sales patter ... im within my right to change my mind ..the car hasnt even been released to me yet ..

I will try to keep it short as people get bored of the essays. Bought a Range Rover Sport for £24k, 10 days in terrible noise coming from the suspension Eddie Wrights (EW) said take it to a local garage they found. Bill was £1700, EW unwilling to pay so said the would collect. The courtesy car the provided was a Golf, within 24 hours there was a horrific knocking noise coming from the front wheel, I reported it to EW and parked the car up until they returned mine – 4 days without a car. I advised the car was undriveable and not road worthy and would need recovering, a chap turned up to return my car and take the courtesy car away, he was not told there were any issues and I told him not to drive it as it was dangerous. 1 mile from my house a wheel flew off ripping up the side of the car, luckily no one was in the way of the loose wheel otherwise there would have been serious injury. Had my car a further 2 weeks and the noise from the suspension came back along with a suspension warning light, called EW and they said they would collect when I got back off holiday. Returned from holiday and more lights and warnings came on, told EW it was urgent now and the car couldn’t be driven. EW collected car, dropped of an 11 plate Seat that looked battle worn, service light on, light warning for side light not working, rear wiper didn’t work, CC didn’t work and shook violently when going over 60 mph. 4 days in I ran in to the back of a car at traffic lights, rear end so my fault I thought until the recovery vehicle pointed out the stat of the rear brakes, chunks missing from disk, calliper not working. Told EW, by this point I’d had enough, 3 cars 2 in a state of dangerous disrepair and 1 multiple faults, requested a refund. Refund refused plus they asked for £1000 excess for the Seat, told them no chance, had the brakes inspected at MOT centre, confirmed brake were shot plus 1 tyre worn to cords, one worn to slick, one tyre had chunks out. At this point they waved the £1000, refused the refund and returned my car – 6 days without a car. When the returned the car the suspension was at different hights so I told then fault not fixed so take it away. Called the infamous Jon (never in the office, cant answer emails, just in a meeting) and told him I want a full refund, he refused said the car was fine and now as I had refused it I would have to go and collect it. Utter disgrace. I’m going legal and reporting them for unsafe practices