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50 mile trip on back of AA truck to get car to Eden in Branksome. Call received confirming car fixed following full diagnostic testing. Settled bill, left Eden Branksome, car broke down with same fault within 400 yards of leaving, Next day, call received car confirmed as fixed following full diagnostic results, picked and and broke down within 15 miles following pick up, then told it is down to me to get the car back to Branksome, 15 miles away. The website makes great virtues of exceptional service, not sure how this is defined by Eden and what poor service would be, I will not be returning, ever.
Reviewer has confirmed their email address
I bought a new corsa 1.4 energy last year, after 2 weeks the engine management light came on and stayed on. I called them straight away and they said the earliest I could take it in for them to sort the problem was 2 weeks time, no way was I going to drive it around with light for 2 weeks, so I took it in that afternoon and insisted they sorted it out, which they did. When I brought the car I was told the first 2 services were free as part of the deal, I called yesterday to book the 1st service and someone was supposed to contact me back to book it in, guess what they haven't bothered. They are very helpful until they have got your money, bad after sales service. I Should have bought a ford.
Brought my car brand new from Eden Vauxhall in 2012, the car came with a lifetime warranty. In the 5years I have had nothing but problems from both Eden branches. The last straw was in March/April 2017 when my car was in for repair. The front wing was damaged 4 speakers were blown after the member of staff blared the music. They took the car home used it to ferry staff between branches & another member of staff was using his mobile while driving. Mr Pott's is attuided to my complaint is "we can do what we like with your car while in our care", "what's your issue" & "I wish we never gave you the VIP treatment". Needless to Mr Potts had a few choice words said to him and he has now banned me all Eden dealerships.
I have brought 2 new cars from Vauxhall (Poole, Dorset) and the second car I brought was the biggest mistake I have ever made. I would get messages on my mobile asking for me to ring them so they can take my mobile number as they don’t have it. I would get meeting reminders although I had never arranged a meeting with them. I would go over with my paperwork ie drivers licence, log book and they would say they haven’t seen them and I would need to go again. They made many mistakes when I ordered my car, for example the interior was completely different from what I requested. They couldn’t get the system to work to provide me with insurance for the cross over period between receiving my new car and trading in my old one so I had to arrange and pay for this my self. This is to name only a few of the problems I had amongst many more issues... it was endless problems. To try and rectify the problems they said they would fill my new car up with petrol when I come to collect it and they would give me two free services. Well the car wasn’t full when I came to collect it. I took my car in for services and shortly after I received emails from the warranty department to say my warranty is no longer running as my car hasn’t been serviced. When ever I call to speak to someone I either get another number or email to contact or someone will get back to me which they never do. I paid what most people would consider a lot of money for a new car as I wanted reassurance and reliability of a new car. It has been more stress and upset than what a second hand car would be. I wouldn’t mind some of the human errors if I felt Eden Vauxhall Branksome were sorry but they didn’t seem to care and not once did I get any sort of an apology.
Reviewer has confirmed their email address
My experience of Vauxhall Eden Branksome is very poor, I found them rude and arrogant I had my car in for the Zafira safety recall. It felt like we were taking up their valuable time. With the recall being very serious there attitude was unsatisfactory my next new car will be a kia, avoid find another vauxhall dealer.
Dave T in response to Safety recall
Eden Vauxhall are only interested in you until they have got your money, it does not matter who you email or call they will never get back to you. We brought your new car from them last year, it was the 1st and last time we will be using them, does anyone use them again? Bad show Eden Branksome.
On Saturday morn I went looking for a new vehicle,looking at boot space,etc,all the vehicles I was shown were filthy inside and some on the outside,not only that But the forecourt had the most disgusting Smell of stale urrine were clearly some one had clearly relieved themself on it! I did not get to the showroom! I had enough and wanted to Leave! Its ashame,because I have always bought GM,but not like this! So now I went else were,and my wife is looking for a car now,But else were, she will not have to deal with the stench,its ashame, we both have had GM in the past,not now!!!!!
Stay well clear of this dealership. They damaged my brand new alloy wheels then denied all knowledge of it after I put my car in for an expensive full service.clueless technicians,unhelpful staff and rude and arrogant service managers.the dealer principle is just as bad as well after not rectifying the damage to my vehicle which cost me in excess of £700 on top of my service bill.consumer direct complaint lodged and also reported to trading standards.by far the worst I've ever been treated by a garage.I strongly suggest you record the condition of your vehicle before you are desperate enough to use these. Shocking business!
Reviewer has confirmed their email address
***DO NOT PUBLISH- DUPLICATE REVIEW***Shocking abysmal customer service ..the most unprofessional I have ever encounteted. And clueless technicians. The Manager is rude , arrogant and obnoxious. I have reported them to Trading standards , they are a danger to the public , following experiences on my car. I will not expand here as it's an ongoing matter. Steer well clear !!!
The most shocking, abysmal customer service, clueless ...rude...unprofessional! They should be closed down. I have personally reported them to Trading Standards. I will not expand on my experiences here as much is still ongoing. Stay well clear of this garage !!!!!
Joshua in response to Maria
I agree Edens are a waste of time the manager of branksome And Christchurch is very rude don't know how they are a business very unorganised real poor customer service, mechanics cannot even fit a radio without damaging other parts. Avoid them with all costs
I recently purchased a corsa energy from Branksome, cannot thank terry enough, he made the whole experience from start to finish a pleasurable . On hand over of the new car time was taken to explain everything with an open invite to call back should I have any further questions. I would definitely recommend terry and have already to family and friends. Thank you again!
Part of the Eden Group; Eden Vauxhall Branksome is a specialist in selling new and used Vauxhall cars and vans. From their dealership they also provide motability vehicles as well as finance, warranties, servicing and MOTs are available on site too.
Deals in: Vans
Manufacturers: Chevrolet, Saab, Vauxhall
Eden Vauxhall Branksome
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