Salesman was very helpful hood looking young chap

A nice helpful salesman called Jake

Please do not take your car or van here. Totally unreliable, rude and terrible customer service. They take no responsibility for their complete incompetence, Passing the buck and overlooking the problems . Van was taken in March 2022 for mot/service and since then still not right with numerous trips, back. Has cost thousands so far. I don't know how a well renown company can treat customers like this, its unacceptable.

Terrible experience please do not bother buying a car here, you will regret it. Terrible customer service. Terrible communication and reliability. Terrible car service/maintenance and never on time. I bought a car 1 year ago is just problems and issues , went alreday 3 times , they don t care ou they don t know how to fix it . Each time i go there i came back with more problems . Ask for a courtesy car , because i need to go work , they haven t .... this is a joke . Do not buy a car there and also advie all your friends to stay away from there.

Do not believe in approved used cars "X" checks. I have bought believing in that -and I had lots of problems /Gremlins with a car. Nothing major but car was thinkered by Eden and other garages more time than my old Rover 75 CdTi with BMW engine and 176000 miles. My new car had only 42000 but in worse state than old one. I have bought a warranty -but still wasting a lots of time and some money too as Eden is busy-I pay garage and parts but then I have to go for warranty job-for example AC compressor (found out it faulty after paying for top up £100-no one do not reimbursed that)Part replaced and top up under warranty. Car was as already 5-6 times back at garage.Including rusty roof a week after buying car,another visit at Eden to change gearbox shift knob pointed to seller before pick up, supposed to be fixed before pick up. Obviously not done,so I had to take another appointment. Wasting my time. I blaim a seller and a bit of myself as I was driving one car 8 years and I just believed car had "X" number of checks so it should be fine-that's not true. Garage/staff is good but unfortunately like in most companies staff earning pennies when lots of management making huge money. But still sooner or later both levels will loose customers and lose their job because of lack of care for customer. Only 3 stars due to seller not during their job corectly-staff in general good.I can not gave them less than 3 stars as they always do their job-only minuses as customer have to request everything There is no staff initiative to do it. Plus reception staff offering making coffe/tea.That approach should be going through all business. Like car came for service mot-I notice something wrong -but still good I would mention to customer for example : " brakes need attention" what ever was wrong. But nothing like tha happen.Shame I do not work as mechanic-I love it.

Terrible experience please do not bother buying a car/van from here, you will regret it. Terrible customer service. Terrible communication and reliability. Terrible car service/maintenance and never on time.

Issues over mythical tyre damage that meant my car failed it’s MOT. Supposed damaged area not marked up for me to view it. Replaced tyres by long-standing professional tyre service who couldn’t find any damaged area.

Purchased a 65 plate fiesta on the Thursday, car was losing coolant by the following Wednesday. Took it back to Eden vauxhall Branksome , told Eden i wanted to reject my purchase! No paperwork could be found for the car purchased! Told car was bought at an auction. ( after i took it back). Had the run around from various members of staff at Branksome! Emails not replied too! Eventually got my deposit back! The moral of my story is.. dont believe a salesman at Eden... they just want a sale and their commission. Car is now back up for sale on their forecourt.. Dont buy a used car from them without seeing or test driving! & seeing ALL relevant paperwork... V5 was never found!!!

Please be very aware of the service that you will get from this company. My mother who is soon 72, brought a brand new car from this company 18 months ago. Since buying it (Vauxhall Griffin) the clutch has failed twice, which was repaired. Now for the 3rd time, car has now gone 2000 (yes two thousand) miles, it has failed again, slightly different issue. My mother, not only soon 72, also looks after her 95 year old mother, she has no other means of transport as my father does not drive. Eden reported that they do not have the parts in stock and she cannot drive the car and it will be off the road for at least another week. They have absolutely refused my mother the use of a courtesy car. If companies like this cannot help people in my mothers situation during these times, then they are certainly not worth using again. For the trolls, I live abroad and cannot assist them.