Eden Vauxhall Branksome reviews, Poole
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18 reviews from our car dealer reviews community
Leave a review for Eden Vauxhall Branksome

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18 reviews from our car dealer reviews community

Leave a review for Eden Vauxhall Branksome
Click on the stars to start your review
"Would be zero star if possible"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a new car like others a while back and I have had nothing but problems with the company since. No matter how many times I bring up these concerns. Eden Vauxhall Branksome are never interested. My most recent. I called early to book my service and MOT so I could get a courtesy car. On arrival I was told the booking has been cancelled and they are now fully booked... Also on top of this they changed my mobile number. After bringing this up as a concern, the staff could not tell me why this had happened and said "maybe it was just a system glitch" (yet prior to that, he told me someone had cancelled it and left their initials but he did not know who this was). I was then spoken to like I was in the wrong. They finally decided they might be able to fit me in if they got the chance (oh how very kind of you Eden, massive favour that, I'm sorry that I let you mess up my booking). I was never given a warranty extension document check with my service (as I suspect they done the bare minimum) and since then I still have not had confirmation the warranty has been extended as per previous years (which is the only reason I had it serviced through them). I wanted to complain but they wouldn't have it, so I asked for the manager to call me back, but I got nothing. So I called again and spoke to the so called Customer Service Manager. He was as useful as a Chocolate Teapot and was not interested in my concerns. I was told anyone that could look into the matter was all on holiday, so they'll look into it when they back. There's never any urgency to rectify serious issues, just want people through the door and rip them off. They always seem to make an effort to call me and attempt to sell me new cars. But when it comes to complaints and general helpfulness, they're always far to busy to help. This is just my latest of a long issue list with this company. I would not recommend this company at all. Even if they were the only company left selling cars. Overall, quick and happy to sell you a car, but not interested in any aftercare beyond that. I know others that have had similar issues, so be warned. (3 weeks down the line, I am still awaiting their excuses and reasons why they're right and it was actually all my fault.....)

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+0 Found this review helpful
"Very poor service "
1 out of 5 stars See
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Vehicle cleanliness
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Resolving issues

50 mile trip on back of AA truck to get car to Eden in Branksome. Call received confirming car fixed following full diagnostic testing. Settled bill, left Eden Branksome, car broke down with same fault within 400 yards of leaving, Next day, call received car confirmed as fixed following full diagnostic results, picked and and broke down within 15 miles following pick up, then told it is down to me to get the car back to Branksome, 15 miles away. The website makes great virtues of exceptional service, not sure how this is defined by Eden and what poor service would be, I will not be returning, ever.

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+0 Found this review helpful
"Bad After sales service"
2.8 out of 5 stars See
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I bought a new corsa 1.4 energy last year, after 2 weeks the engine management light came on and stayed on. I called them straight away and they said the earliest I could take it in for them to sort the problem was 2 weeks time, no way was I going to drive it around with light for 2 weeks, so I took it in that afternoon and insisted they sorted it out, which they did. When I brought the car I was told the first 2 services were free as part of the deal, I called yesterday to book the 1st service and someone was supposed to contact me back to book it in, guess what they haven't bothered. They are very helpful until they have got your money, bad after sales service. I Should have bought a ford.

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+0 Found this review helpful
"Eden's Branksome steer clear"
1 out of 5 stars See
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Brought my car brand new from Eden Vauxhall in 2012, the car came with a lifetime warranty. In the 5years I have had nothing but problems from both Eden branches. The last straw was in March/April 2017 when my car was in for repair. The front wing was damaged 4 speakers were blown after the member of staff blared the music. They took the car home used it to ferry staff between branches & another member of staff was using his mobile while driving. Mr Pott's is attuided to my complaint is "we can do what we like with your car while in our care", "what's your issue" & "I wish we never gave you the VIP treatment". Needless to Mr Potts had a few choice words said to him and he has now banned me all Eden dealerships.

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+1 Found this review helpful
"Would never use again"
1.4 out of 5 stars See
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I have brought 2 new cars from Vauxhall (Poole, Dorset) and the second car I brought was the biggest mistake I have ever made. I would get messages on my mobile asking for me to ring them so they can take my mobile number as they don’t have it. I would get meeting reminders although I had never arranged a meeting with them. I would go over with my paperwork ie drivers licence, log book and they would say they haven’t seen them and I would need to go again. They made many mistakes when I ordered my car, for example the interior was completely different from what I requested. They couldn’t get the system to work to provide me with insurance for the cross over period between receiving my new car and trading in my old one so I had to arrange and pay for this my self. This is to name only a few of the problems I had amongst many more issues... it was endless problems. To try and rectify the problems they said they would fill my new car up with petrol when I come to collect it and they would give me two free services. Well the car wasn’t full when I came to collect it. I took my car in for services and shortly after I received emails from the warranty department to say my warranty is no longer running as my car hasn’t been serviced. When ever I call to speak to someone I either get another number or email to contact or someone will get back to me which they never do. I paid what most people would consider a lot of money for a new car as I wanted reassurance and reliability of a new car. It has been more stress and upset than what a second hand car would be. I wouldn’t mind some of the human errors if I felt Eden Vauxhall Branksome were sorry but they didn’t seem to care and not once did I get any sort of an apology.

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+3 Found this review helpful
"Safety recall "
1 out of 5 stars See
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My experience of Vauxhall Eden Branksome is very poor, I found them rude and arrogant I had my car in for the Zafira safety recall. It felt like we were taking up their valuable time. With the recall being very serious there attitude was unsatisfactory my next new car will be a kia, avoid find another vauxhall dealer.

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+5 Found this review helpful

Dave T in response to Safety recall

Eden Vauxhall are only interested in you until they have got your money, it does not matter who you email or call they will never get back to you. We brought your new car from them last year, it was the 1st and last time we will be using them, does anyone use them again? Bad show Eden Branksome.

"rob"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

On Saturday morn I went looking for a new vehicle,looking at boot space,etc,all the vehicles I was shown were filthy inside and some on the outside,not only that But the forecourt had the most disgusting Smell of stale urrine were clearly some one had clearly relieved themself on it! I did not get to the showroom! I had enough and wanted to Leave! Its ashame,because I have always bought GM,but not like this! So now I went else were,and my wife is looking for a car now,But else were, she will not have to deal with the stench,its ashame, we both have had GM in the past,not now!!!!!

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"Ricky b bournemouth"
1 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Stay well clear of this dealership. They damaged my brand new alloy wheels then denied all knowledge of it after I put my car in for an expensive full service.clueless technicians,unhelpful staff and rude and arrogant service managers.the dealer principle is just as bad as well after not rectifying the damage to my vehicle which cost me in excess of £700 on top of my service bill.consumer direct complaint lodged and also reported to trading standards.by far the worst I've ever been treated by a garage.I strongly suggest you record the condition of your vehicle before you are desperate enough to use these. Shocking business!

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+2 Found this review helpful
"Maria"
1 out of 5 stars See
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***DO NOT PUBLISH- DUPLICATE REVIEW***Shocking abysmal customer service ..the most unprofessional I have ever encounteted. And clueless technicians. The Manager is rude , arrogant and obnoxious. I have reported them to Trading standards , they are a danger to the public , following experiences on my car. I will not expand here as it's an ongoing matter. Steer well clear !!!

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+1 Found this review helpful
"Maria"
1 out of 5 stars See
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Resolving issues

The most shocking, abysmal customer service, clueless ...rude...unprofessional! They should be closed down. I have personally reported them to Trading Standards. I will not expand on my experiences here as much is still ongoing. Stay well clear of this garage !!!!!

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+1 Found this review helpful

Joshua in response to Maria

I agree Edens are a waste of time the manager of branksome And Christchurch is very rude don't know how they are a business very unorganised real poor customer service, mechanics cannot even fit a radio without damaging other parts. Avoid them with all costs

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Dealership Information

Part of the Eden Group; Eden Vauxhall Branksome is a specialist in selling new and used Vauxhall cars and vans. From their dealership they also provide motability vehicles as well as finance, warranties, servicing and MOTs are available on site too.

Deals in: Vans
Manufacturers: Chevrolet, Saab, Vauxhall
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews2 out of 5 stars — Rated Poor
Excellent
3
Very Good
1
Average
1
Poor
4
Terrible
9

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Contact Information

Address

Eden Vauxhall Branksome
Poole Road
Branksome
Poole
Dorset
BH12 1DD

Get in touch

0845 3226119
http://www.edenmotorgroup.com

Opening times

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Dealership Statistics

22%
Would recommend this dealer to family and friends
27%
Thought the dealer was knowledgeable and helpful
18%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Eden Vauxhall Branksome

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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