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Do not believe in approved used cars "X" checks. I have bought believing in that -and I had lots of problems /Gremlins with a car. Nothing major but car was thinkered by Eden and other garages more time than my old Rover 75 CdTi with BMW engine and 176000 miles. My new car had only 42000 but in worse state than old one. I have bought a warranty -but still wasting a lots of time and some money too as Eden is busy-I pay garage and parts but then I have to go for warranty job-for example AC compressor (found out it faulty after paying for top up £100-no one do not reimbursed that)Part replaced and top up under warranty. Car was as already 5-6 times back at garage.Including rusty roof a week after buying car,another visit at Eden to change gearbox shift knob pointed to seller before pick up, supposed to be fixed before pick up. Obviously not done,so I had to take another appointment. Wasting my time. I blaim a seller and a bit of myself as I was driving one car 8 years and I just believed car had "X" number of checks so it should be fine-that's not true. Garage/staff is good but unfortunately like in most companies staff earning pennies when lots of management making huge money. But still sooner or later both levels will loose customers and lose their job because of lack of care for customer. Only 3 stars due to seller not during their job corectly-staff in general good.I can not gave them less than 3 stars as they always do their job-only minuses as customer have to request everything There is no staff initiative to do it. Plus reception staff offering making coffe/tea.That approach should be going through all business. Like car came for service mot-I notice something wrong -but still good I would mention to customer for example : " brakes need attention" what ever was wrong. But nothing like tha happen.Shame I do not work as mechanic-I love it.
Terrible experience please do not bother buying a car/van from here, you will regret it. Terrible customer service. Terrible communication and reliability. Terrible car service/maintenance and never on time.
Issues over mythical tyre damage that meant my car failed it’s MOT. Supposed damaged area not marked up for me to view it. Replaced tyres by long-standing professional tyre service who couldn’t find any damaged area.
Purchased a 65 plate fiesta on the Thursday, car was losing coolant by the following Wednesday. Took it back to Eden vauxhall Branksome , told Eden i wanted to reject my purchase! No paperwork could be found for the car purchased! Told car was bought at an auction. ( after i took it back). Had the run around from various members of staff at Branksome! Emails not replied too! Eventually got my deposit back! The moral of my story is.. dont believe a salesman at Eden... they just want a sale and their commission. Car is now back up for sale on their forecourt.. Dont buy a used car from them without seeing or test driving! & seeing ALL relevant paperwork... V5 was never found!!!
Please be very aware of the service that you will get from this company. My mother who is soon 72, brought a brand new car from this company 18 months ago. Since buying it (Vauxhall Griffin) the clutch has failed twice, which was repaired. Now for the 3rd time, car has now gone 2000 (yes two thousand) miles, it has failed again, slightly different issue. My mother, not only soon 72, also looks after her 95 year old mother, she has no other means of transport as my father does not drive. Eden reported that they do not have the parts in stock and she cannot drive the car and it will be off the road for at least another week. They have absolutely refused my mother the use of a courtesy car. If companies like this cannot help people in my mothers situation during these times, then they are certainly not worth using again. For the trolls, I live abroad and cannot assist them.
I’ve read some negative reviews from others unhappy with their service so felt I needed to just put the other side of the coin. I bought my car as a quality used car from Eden Vauxhall and have had it MOTed and serviced every year of the three years Ive had it. I did find some issues that didn’t get picked up properly and so were never corrected. I wrote to the company about my issues and that I wasn’t happy with their failure to sort it out. Their customer service manager took up my case and I can only describe their support as outstanding. They took my car for three days and gave me a courtesy car so I was never left without wheels. They delved deeper and found the cause of my problems, they did the repairs, replacing parts where needed and then called to tell me it was ready. They test drove it to ensure it was running really smoothly. I asked how much all this was going to cost me. Their reply was ‘Nothing Sir, we are going to bear the cost ourselves, your satisfaction is important to us. Have a good Christmas!’ Wow, that blew me away and I can’t thank them enough. So please, there are many very positive results and happy customers but perhaps they don’t come on review sites to say so. Thank you Eden, I am a very happy customer.
My van is on warranty from Eden Vauxhall Branksome. And he has some problems that they cannot fix. Last time I went with my van there they hit the back of bumpers And door into something with my van. Just discovery today ,didn’t tell me nothing what a bunch incompetence.
Purchased my car from Eden Vauxhall Branksome on Saturday 1/09/18 and I got it home and noticed the under engine cover had fallen off and was being held on by barely anything. I took it back up and they sorted it then I've noticed now they glued in 1 of the vanity mirrors on the sun visor so that's fallen off now. And I was told I had navi 600 but found out I've only navi 500. And I've also got a headlight that's all misted up inside.
Horrendous experience with Eden Vauxhall Branksome. I feel it necessary to report my bad experience so far to someone. My problems with my vehicle above began nov 17, I bought the car from Eden fareham and contacted them as one that’s where I bought it from and two they said that all of my parts were interchangeable with the Vauxhall antara so I phoned up and they booked me in. Upon taking my car to them (which was at a big cost in itself) they asked me why I had brought it to them In the first instance, I said it was because you told me to, it was no secret from my part that my car was a Chevrolet but they insisted that I wouldn’t have been told that as it’s branksome Eden that specialises in Chevrolet. I refused to pay more money to transfer the vehicle myself but after some discussion Eden fareham agreed to arrange for the car to be transported to Eden branksome. Now, as I reported to Eden on its arrival, the symptoms of my problem were as follows: the car struggled to start up initially and when it did I had an engine warning light on, and then when I was on the motorway or any slight incline a performance reduction engine warning light came on and I struggled to get the car up to 60mph, I could clear it temporarily by dropping into neutral and then into gear again but it came back after a while, this then culminated in the engine failing to start at all, that’s when I had to get the car to fareham Eden. Anyway I explained all of that to branksome Eden. After some time they contacted me and reported the problem was the intake manifold and the battery, which came to a total cost of £1380 (along with other work the total cost was in the region of £2200, the rest of the Work I have no issue with) having spent some time trying to arrange funding I finally paid off and collected my vehicle February 2018. No one hour from the garage on the journey home the car presented the same, exactly the same problem, to which I pulled over instantly and contacted Eden branksome. They told me I couldn’t bring it straight back as they were booked up. So they gave me a date to bring the car back and as that day approached I tried to start the car and once again exactly the same problem as before, I couldn’t start it. I called the aa out again and within 25 mins the aa man had said it was either the fuel high pressure pump, the injectors or the computer not telling them to fire. They couldn’t resolve it roadside at my address so they said they’d recover it however my policy would only do up to 10 miles and branksome was too far away, the aa driver said that Eden should come to collect the car as they hadn’t fixed the original issue, branksome refused but eventually said that if I got it to Eden fareham they would internally transfer it to branksome again as before. This took place and then I was contacted and told that it was most likely the high pressure pump and that it would be sent to be tested, after some time passed again I got another email saying that an engineering company was unable to test the pump and sent it back, they then suggested that they believed the problem to be the fuel rail sensor but Chevrolet didn’t just do sensors they only did the whole assembly so they went to the engineering company to source a sensor. Since then they have received a sensor, fitted tested it and it wasn’t that either. My issue is, the original fee for the intake manifold and the battery which I was told was the problem was paid for, why do I still now have a broken vehicle after having paid all of that cash which resolved absolutely nothing. And the list of causes is still going on, am I now expected to pay for every single possibility until I have a whole new engine in my car? The point is that the technicians working on my car at branksome clearly have no idea what my problem is and are changing every part that the diagnostic tool chucks them, I generally wouldn’t have a problem with that if the first time around resolved my issue. I am currently now looking at yet another huge bill because of other possible causes to my problems, is that how it should be? You guess and I’ll pay? I feel very let down by this experience, I have been driving since 2009 and every vehicle I have bought has been from Eden fareham, all I can say is if this isn’t resolved satisfactorily I will never ever use Eden motor group again and further more I would advise all of my family, friends both military and civilian to avoid your garages and sales centres like the plague. Insistently I am struggling financially which the garage are aware of and the funding I secured to pay off the bill from branksome was from two military charities.
Bought a new car like others a while back and I have had nothing but problems with the company since. No matter how many times I bring up these concerns. Eden Vauxhall Branksome are never interested. My most recent. I called early to book my service and MOT so I could get a courtesy car. On arrival I was told the booking has been cancelled and they are now fully booked... Also on top of this they changed my mobile number. After bringing this up as a concern, the staff could not tell me why this had happened and said "maybe it was just a system glitch" (yet prior to that, he told me someone had cancelled it and left their initials but he did not know who this was). I was then spoken to like I was in the wrong. They finally decided they might be able to fit me in if they got the chance (oh how very kind of you Eden, massive favour that, I'm sorry that I let you mess up my booking). I was never given a warranty extension document check with my service (as I suspect they done the bare minimum) and since then I still have not had confirmation the warranty has been extended as per previous years (which is the only reason I had it serviced through them). I wanted to complain but they wouldn't have it, so I asked for the manager to call me back, but I got nothing. So I called again and spoke to the so called Customer Service Manager. He was as useful as a Chocolate Teapot and was not interested in my concerns. I was told anyone that could look into the matter was all on holiday, so they'll look into it when they back. There's never any urgency to rectify serious issues, just want people through the door and rip them off. They always seem to make an effort to call me and attempt to sell me new cars. But when it comes to complaints and general helpfulness, they're always far to busy to help. This is just my latest of a long issue list with this company. I would not recommend this company at all. Even if they were the only company left selling cars. Overall, quick and happy to sell you a car, but not interested in any aftercare beyond that. I know others that have had similar issues, so be warned. (3 weeks down the line, I am still awaiting their excuses and reasons why they're right and it was actually all my fault.....)
Part of the Eden Group; Eden Vauxhall Branksome is a specialist in selling new and used Vauxhall cars and vans. From their dealership they also provide motability vehicles as well as finance, warranties, servicing and MOTs are available on site too.
Manufacturers: Sells a variety of makes and models
Eden Vauxhall Branksome
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