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I bought an Insignia from Eden Fareham and the saleman (Luke) was great. There was a faulty tyre pressure sensor, so Luke ordered me a replacement. NOW FOR THE SHOCKING SERVICE THAT FOLLOWS: The problems started when I went to have the sensor fitted. I was told I could have a waiting appointment and that my car would be first into the garage, if I arrived before 08:00, which I duly did Having gone for breakfast, I returned an hour later to see my car still on the forecourt When the car was eventually worked on, I was told that the mechanic had damaged the tyre and needed to go and get a new one, so there would be a delay. Next, I was informed that the mechanic collecting the tyre had "broken down", so there would be a delay. He finally returned and was fitting my tyre, so progress was being made, although after an hour I challenged the receptionist and was told that there was a need for a 15 minute test drive to calibrate the sensor After a further 30 minutes I started to complain about the excessive time it was taking to fit a simple sensor, only to be told that they were having trouble finding the "original" ticket I was too angry to complain at the time, as I would have just ranted at the first person I saw, so I drove slowly home and phoned the garage and asked to speak to a manager as I had a complaint. I was left on hold for a period and was then connected to somebody unable to talk to me about complaints, saying that he would get a senior manager to call me back. When he called me the manager was dissmisive and "sorry they didn't come up to my expectations". He also stated that they do not bother looking at these customer reviews, so no lessons will be learnt from this customer experience either!! Is it just me, or does anybody else think that a 4 hour wait, three excuses and a dismissive management attitude is not the customer service one would expect, following a fault on a car purchased from a main dealer?
Would not buy a Vauxhall car, we have one that is 18 months old and did a service late. 6 months later the car has a fault and Vauxhall are refusing to fix it l, due to the service being late, even though this is unrelated to the fault. Now they are trying to charge us between 2-4k to fix it. Disgusting
Eden Vauxhall in Fareham are a bunch of bullies from the salesman to the manager. I was told on the phone they have a pre-registered Mokka for 13k, I arrive at the dealer and they tell me it costs 16k. Then they value my car £4,000 so I was expecting to pay the Mokka £12k (16k-4k=12k). But the final price is £14k, so they lie to me about the value of my car, which they estimated £2k, not £4k. They show me a contract that doesn't reflect any of these numbers, but only shows the monthly payments I have to pay. They put so much pressure to close the deal on the spot, which I obviously don't want to do and they make you feel uncomfortable if they see you refuse their deal.
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What an absolute bunch of amateurs, from the salesmen to the after care and service, or more like lack of. bought a brand new car off them in 2013 and had nothing but issues and no support from anyone. Its now in for its service and part of this service includes changing the spark plugs... issue is car is diesel and they dont have spark plugs...fills me with confidence!!! Will be glad to finish my dealings with Eden and will never buy another and encourage anyone considering it not to!
Shocking experience with #Eden Vauxhall Fareham. Back street garage ethics. Took deposit on factory demonstrator then lied about reasons for failing to deliver the car. Won't be dealing with Vauxhall any time soon.
Bought a 11 plate Zafira from Eden Vauxhall in Fareham and had to wait 4 hours on the day of purchase. I also bought a Bluetooth device that was supposed to be fitted before I collected the vehicle. This hadn't even been booked in for the job when I went to collect it. Bought a cleaning product that was supposed to come with the purchase yet I had to go back and ask for it. Worst was to happen, car broke down a week after having it which only really equated to one proper drive. Managed to speak to the owner of the group and he said what did I expect of a 11 plate car. Well Mr Potts, I expected it to last more than a week seeing as your company had just serviced it. He was rude and dismissed all the comments I had. Told me how great he was and how I significant my purchase was and told me right at the start of the conversation I was lucky he wasn't going down the legal route. Sorry Eden have you heard of the consumer rights act? Products fit for purchase? Obviously a fit product for Eden Fareham should only last a week.
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