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13 reviews from our car dealer reviews community
Leave a review for Eden Vauxhall Oxford
Leave a review

13 reviews from our car dealer reviews community

Leave a review for Eden Vauxhall Oxford
Leave a review
"Absolute rubbish customer service. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff are all over you like a rash when they think they have a sale . After that you are treated as an inconvenience. Fortunately I walked away from the deal after realising this was an ex fleet car that had been driven like it was stolen. They tried to convince me the vehicle was ok by bringing out a mechanic as an ex F1 engineer I think I new better than the grease monkey . DONT go anywhere near this place

"Don’t go anywhere near this place"
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to buy a car found a few faults and asked to be fixed , Told ok but when I went to collect some were not done . Told we don’t do that after saying they would . For the sake of a pair of disks costing less than £40 they lost the sale. Made me think what the after sales service would be like . If your nearest Vauxhall dealer is Eden I suggest you travel further to find another dealership even of its 100 miles further .

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"Good and professional team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We just brought a car from Eden Vauxhall in Oxford and they been very good and supportive.from day one the team started with Lauren the manager,Mohamed sales agent and Anne from reception was very helpful and supportive with every single step.They are so great and efficient team we didn’t expect everything to be so easy and I want to say thank you for all their work and support.Keep going guys! Thank you lots!

"Appointment for Mot"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hello, I will love to share with you my experience with Eden Oxford, We buy for them a little car in 2019 in leasing and two years ago I did an appointment for mot and they did a revision as well, without asking me if we want a revision, and just before Christmas holiday they change me £350. Last year 13 /12/21 we booked another mot 10:15(appointment) specified that I want just the mot, when my partner arrived with the car they told him that he need to leave the car and come back in the afternoon to pick up… I am really disappointed ☹️ about this guys…not professional at all

"Avoid at all costs!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased our vehicle (2016 Astra) from this garage 5 weeks ago. Since day one it has been nothing but problems. When we got the vehicle, we noticed severe damage to the roof, consisting of deep scratches across the entire roof and 3 medium sized rust patches. When we called the garage about this, they told us to bring it in the following week to have these problems sorted. Their resolution to this was to send the sales guy out with a small pot of touch up paint and simply paint over the rust spots! The garage refused to do anything with the scratches as well, claiming that “It was a second hand vehicle after all,” and that they could have come from a cat! Along side this, it had problems with the brakes, tracking, tyres deflating and the front bumper clip had broken. They just rubbed the pads down to sort out the brake issue, swapped the front wheels over to sort out the tracking issue and refused to sort out the tyres. After getting a report from an independent garage saying that the rear brake pads were unsafe, two tyre valves were leaking, and the front discs needed replacing as well, we contacted the management of Eden who asked us to come in to the garage again a week later. The manager who came in refused to acknowledge the independent report, saying that he “Disagrees with all of this.” He then claimed that they would rub the rust patches down and repaint the roof properly and they would let us know when it was ready. Upon collection of our vehicle, they stated that they had repaired some slight damage to the side of the vehicle that we didn’t know was there and that they had finished the roof saying that it “looks a lot better,” but when we looked, it didn’t seem any different at all! They refused point blank to repair the brakes and one of the valves saying that neither of them had any issues, and that if we wanted to get the brakes repaired, they would do it at a cost to ourselves and that they wouldn’t be using genuine Vauxhall parts! We then took it back to the independent garage and got another report saying that the vehicle is still unsafe, and that they are highly unimpressed with the state of the vehicle. The staff there are extremely helpful until you have actually made a purchase, and then couldn’t care less. We found them to be extremely unprofessional, rude and dishonest. The treatment that we have received from this dealership has been appalling, and we now face starting legal action to resolve the matter since Eden refuse to take ownership of their failings.

"Bad MOT experience- Price insane"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We took our car into Eden Vauxhall in Oxford for an MOT recently and were told the car had failed on multiple points. We were told it would cost nearly £2000 to replace and repair what was needed (It is an older car) and that it was unsafe to drive. We decided to tow it to another MOT garage and it not only passed- but they did not find any 'dangerous' faults. All in, we spent under £150 at the second garage simply replacing two parts. We will NOT be returning to Eden Vauxhall.

"Mis leading team "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi I got a car back in October 2017 , was told on pcp I could return car any point without paying even a single penny . This month I am trying for mortgage , got refused because of the pcp.if I gave to come off the pcp Eden is asking for 2.5 k for corsa.that too I have paid 5 k already to them on 14k car . Guys and girls please be aware of the sales mans gimmicks , especially I did not wanted the commitments with loan I did re iterated with guy who was selling it to me . Now the Samuel the manager in Oxford is keeping a blind eye . I am completely in a Shambles because of the mis selling . The branch manager has apologised on phone for it . But shying away from admitting the mistake .Guys who ever is going for PCP to Eden please read the terms and conditions Atleast for two to three days and assimilate and don’t trust the manager or sales person there. Don’t know when them lot put you in trouble just like sleepless nights I am having ....

"Used Car Sales Experience Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our recent experience when purchasing our latest car was excellent. The salesman was polite, considerate and most helpful. Nothing was too much trouble. We will certainly be recommending Eden at Kidlington to our family and friends.

"Poor service"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Vehicle warranty a disgrace. If your vehicle breaks down there is no recovery service. My vehicle has been off the road for two weeks for a turbo replacement and no Courtesy vehicle has been supplied. A D I have to keep ringing to get updates and being told its waiting for parts. Bad service from Eden Vauxhall Oxford.

"Awful organisation and communication"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I thought I would retry Eden Vauxhall after a poor experience a few years ago. I booked my car in for specific work which the admin team did not put on the paperwork so dropped the car off as planned. The dealership team in Oxford put it on the paperwork for the day but although they were able to do the assessment it still didn't get completed as they tan out of time. Keeping my car overnight to complete the work I had booked in for wasn't apparently an option as they needed the courtesy car back so they arranged a drop off. Poor service. They then agreed to do the work another day and pick my car up so I didn't have to travel back and forth, great, but the girl on the service desk couldn't give me a quote for the work. I asked her to email it to me as I was going on holiday and had to chase it up 3 times, once I was told it was already paid for (clearly had not been) and would be free, Someone else told me I would have to pay a reassessment fee as she had no record of the work and another person told me the job wasn't even booked in. I ended up cancelling as I didn't have a quote and the communication had been awful but of course the team didn't pass it on to the poor car collection man who was then in a panic trying to find my car to take it to the garage. I requested a call from the manager on Saturday who would apparently be back yesterday and still not heard anything. The actual workshop work seems to be really sound and I like the fixed cost pricing even though a bit pricier than other local garages but the service desk communication with customers and with the workshop is unbelievably awful and they clearly need more training as they don't know what they are doing. Steer clear.

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Dealership Information

Eden Vauxhall Oxford is an Franchise dealership that is based in Kidlington. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews1.9 out of 5 stars — Rated Poor
Excellent
2
Very Good
1
Average
0
Poor
3
Terrible
7

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  • Contact Information

    Address

    Eden Vauxhall Oxford
    Oxford Motor Park Langford Lane
    Kidlington
    Oxfordshire
    OX5 1RY

    Get in touch

    01865 856 500
    http://www.edenvauxhall.co.uk/our-locations/eden-vauxhall-oxford

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    Dealership Statistics

    15%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Eden Vauxhall Oxford

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    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
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