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I booked an appointment for my Insignia SRI down to investigate a suspension service message, i suspected a ride height sensor or something similar and wanted a quick diagnostics check on the vehicle. I waited for an hour and a half whilst Eden Vauxhall Reading had my car and was then told that some investigations needed to be done on three sensor looms, I am an electronics engineer and guarantee it doesn't take long with a multi-meter, also the fault code should have directed them to the exact sensor at fault? I call BS. They asked me to come back the next day to collect it. I received a phone call the next day from the same servicing adviser and he told me my front passenger side drive shaft had split/snapped and was leaking oil (I assumed they meant from the gearbox) this would cost me £171! and that i had a vertical accelerometer that needed to be replaced for £194! On receiving the repair report I noticed it said "O/S driveshaft boot split - grease drip", I thanked the guy for being so monumentally useless and picked up a driveshaft boot/gaiter down the road for £9! Additionally they lied about the vertical accelerometer fault being persistent as it seems that when they cleared the initial fault code it has never come back. (I also found the part online for £25) In summary, these people will rob anyone without car knowledge blind, steer clear!
Awful after sales service didn’t care wanted to charge £80 to investigate air con fault only had car 6 months no customer care whatsoever would recommend going anywhere other than here to buy your next car
Drove from Northampton to Reading today to view an Ex-Demo Mokka. I organised this appointment yesterday for today which gave them yesterday and the morning to ensure the vehicle I was going to look at was presentable. After a 2 hour drive, I was informed that refreshments are in the corner if I can help myself - all other dealers I have been too I have been made a beverage: customer service is key, I may be picky but if I am going to spend money in a dealership I expect to have some service. I was then taken outside to view the car. The car was filthy. Inside had personal belongings in including women's 'pop socks' in the drivers door, a men's roll on deodorant in the centre console, house keys and a number of personal items scattered across the back seat. I was then informed that the car has been used a member of staff for the week. There was no effort to make the car presentable or even any attempt to remove personal items. Disgusted I left after 30minutes, made an appointment on my 2 hour drive home with Range Rover Northampton and purchased a Range Rover Evoque the same day. Eden Vauxhall have missed out on a sale and has really put me off the Vauxhall brand altogether. Appalling!
Purchased a Vauxhall corsa limited edition June 15 said car was covered for scratch resistance got scratched came up with some excuse that it wasn't covered had the car for a year and a half said the clutch had gone when we questioned price 1300 bloke rattled on bout he'd just got his boiler fixed costing 300 bit different to 1300 don't you think requested supposedly broken parts another mechanic has looked at old parts and said there's nothing wrong with them. So public beware your warranty means nothing and the manager and mechanics are rude obnoxcious no customer service whatsoever let them be your last option for a car but I would not bother
*DON'T GO NEAR* Purchased a nearly new 65 plate Astra, on inspection had no damage to body work, however when I went to pick it up a week later it had a chip in the door. Staff took it away for 5 minuets and then brought it back saying it was all sorted. When I looked they has just applied some touch up paint. I expressed I wasn't happy and it wasn't satisfactory, but I was just told to jog on by the sales manager Jason Lilley. Very rude and obnoxious staff, really advise finding a different dealership.
Hi Customer Sevices Team / Mark, please note that i got my finance approved thru your company and got my car from on 7th of Feb,2014 from Eden Vauxall Reading. i was handed over the car on 7th of Feb that is Friday in the noon, i work on the same road as the dealer garage is situated. so i got the care during my lunch break finished work, parked my car at home as i went home straight after work i was off on Saturday so due to bad weather i preferred to stay inside and on Sunday 9th of Feb i had a chance to drive the car and take it to motorway as well. as i drive the car properly and on empty road, i was able to observe few problems with the car 1. Car was making a lot of noise as soon as the speed go to 45-50 or above. 2. There was a constant knocking from the front (as per my guess something was wrong with the suspension) 3. Heater / Air Conditioned fan was not working 4. Gear Box seems to stuck now and then whenever applied to first and 2nd gear
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Eden Vauxhall Reading is a new and used approved Vauxhall specialist. They stock a range of new and used cars and vans in their showroom and also offer MOTs and Servicing too. Motability and finance are available at this site should you need it.
Deals in: Cars, Vans
Manufacturers: Chevrolet, Vauxhall
Eden Vauxhall Reading
38 Portman Road
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