We bought a low mileage (14’000) used car from Eden Motor Group through Spoticar/Vauxhall, expecting quality and peace of mind. Two years and barely 2,000 miles later (a couple of weeks ago), a major fault appears from nowhere - not wear and tear, a leaking petrol tank, a safety critical core component failing and dumping petrol all over a forecourt. Vauxhall and Eden’s response? A repair quote for £1,665.00 then an insulting 25% discount; (in their words) – “a substantial goodwill contribution towards the cost of replacing the fuel tank which is well above what we are obliged to provide” - to prove they “care.” If this is what “approved used” customer care looks like at Eden Motor Group/Vauxhall, my experience tells me it’s nothing more than marketing gloss. No ownership of the problem, no real accountability, just a token gesture that still leaves you with a huge bill for something that should never have failed in the first place. If you value genuine aftercare and responsibility from a manufacturer and dealer, I strongly recommend that you look elsewhere when looking for a used car. Once Driven, Forever Smitten (well - until the warranty runs out anyway).

Having bought my car almost 3 months ago from Eden Vauxhall Reading the after sales service was very disappointing so much so I had to take my car for a second repair at Snows of Basingstoke. Other issues also raised concerns about the service I experienced.

My Dad and I came in to meet Josh and he was great to explain things, à super credible sales person and had such a positive, ‘pleased for me’ as the customer type demeanour. Have to really thank you Josh. Great to be served by you! Thanks Sam

bought a car on wednesday. We were looked after by Humza he was very pleasant and helpful he had a good knowledge of the car and answered all our questions..

Lie about delivery dates to get sales from other competitors. Scammed and 80 year old lady saying it will be 3 months and now over 9! Already paid deposit and thousands for home charger as well . Avoid at all costs!

8 weeks we owned a van, £22k plus, same error constantly all they do is update it and fob you off

Hadmy Vectra on for mot see faisell on service Desk he got mot done with n ,1.5 hours whilst I waited.great service

4 hour /100 mile round trip to get a product recall done. No paperwork to prove it's been done. Tried complaining and am still waiting for Service Manager to call me back and confirm if the work has been done or not. NEVER USE!!!

We were worried about buying a car during this horrible covid virus. We neednt have worried. The service here was great. Ross and Sarah were very helpful. Everything was made easy. Everything was made safe. A very pleasant experience in some troubled times, but go to Eden Reading and your worries fade away.