This dealership is unreal. My car was recalled, I did not take it here by choice. I only gave Ford 35k so why would I expect them to treat me with any kind of consideration. They will talk to you like you are stupid, lie to you and generally act as though you are an inconvenience to them. The staff member who called spoke to me like I was some loser he had met in the pub and hung up on me twice when I became frustrated with him trying to blame the fault on me, despite me repeatedly reminding him that the car was in perfect working order when I left it with them. He is rude and has no concept of customer service. As I was referring to him as mate, a polite term, he told me he wasn’t my mate, like he thought I was trying to make friends with him. When I asked to speak to a manager he point blank refused and then refused to give me his name and then once again hung up on me. Don’t try to find out who it is who is treating you like dirt or they will threaten to call the police. I find it unbelievable that the area manager has not contacted me to discuss this issue but why would they do me that courtesy. A four day job has so far taken nearly 2 weeks and I have been told 3 times now that I will get my car back, twice I have been on my way to Salisbury to collect it and twice they have called me en-route to say it isn’t ready after all. These constant lies and lack of communication are the reason I am so angry - but they can’t seem to get their heads around that. My advice, don’t buy a ford in the first place and AVOID Edwards Ford Salisbury at all costs.