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36 reviews from our car dealer reviews community
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36 reviews from our car dealer reviews community

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"Scam artists! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Keep well away if wanting to get a decent car absolute scam artists After going back and forth for 4 months with a vehicle they had no intentions of fixing. I finally got through to the finance company to get a refund. They still haven’t paid the finance company back for the car yet the car is up for sale on there website! The car I got on finance back in August 2022 was fine until I took it back to this garage When the steering wheel just cut off, they replaced the part on the steering wheel after having the car 2 weeks I went to pick the car up and didn’t even get home and the injector failed it took them 1 month to replace the faulty injector then I got the car back and it took a week and the injectors failed again! They picked the car up on the 5th of January I got the finance cancelled on the 22nd of march and the car still wasn’t fixed! Yet a soon as they realised I was getting the finance cancelled the car was suddenly fixed and ready for me to pick it up! Iv been left massively out of pocket by around £1500 thanks to this garage and I still haven’t had a refund because they haven’t paid the finance company back for the car that I returned on the 22nd of March! Also they have £100 deposit I will probably never see again!

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"AVOID UNLESS YOU WANT A DEATH TRAP"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID AVOID AVOID Do not buy a car from this garage. If you want a dodgy, unsafe vehicle, go ahead and purchase from here. Absolute disaster from the start and can foresee a long battle to get to the end. Bought a car 72 days ago from this place To date it has: Spent 39 days in their 'workshop' being fixed for a multitude of faults (the first one appearing 7 days after buying it) - although this is debateable as has also been used for personal use by someone within the garage, whilst we pay the finance, insurance and tax on it. Spent 12 days at the roadside (4 days we were on holiday, the rest it's been undriveable due to faults) Been driven by us for 21 days (not all concurrently) The engine has completely died 68 days after purchase, bang in the middle of a dual carriageway with my child in the back seat! They're very lucky that this could be a very different story! It's now in the hands of the finance company and trading standards, finance have cancelled the deal with the garage and we're speaking with our own solicitors for any legal issues. Absolutely shocking! ** no doubt they'll say 'we don't have record of you buying a car from us' but be assured we did buy from here, and when they can be arsed to come and recover the car, they'll know exactly which one it is.

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"Do not use this company"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I crashed my car in December 2021 and used these to buy a new one, I bought a Ford Fiesta from elm tree garage. The person who sold me my car reassured my that it would have no problems and would be 100% safe to drive and went on to tell me how he lost his daughter due to a car accident. Within the first week my clutch went, I took it back to them which resulted in them keeping my car for 5 days. When I went to pick it up it had a big dint in the side which they denied doing and told me it was like that when I bought it. The next week the window stopped working, I was then told my warranty didn’t cover this. My Ariel was not put on properly which was causing water to fill up in my light and everytime I turned the water was coming out, which I had to get my dad to sort out as they were not bothered to fix this. The car has been nothing but problems too me. 7 month later my full power steering has gone, I think this is a terrible service which only cares about the money and not there customers. I’m a 22 year old girl who hasn’t even been driving a year yet! Please do not use elm tree garage!

"Service great and friendly very welcome "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got my new car service from Bob was brilliant never rushed me into anything thanks Bob.

"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I traded my BMW in last week For a newer BMW Model The service I received was outstanding,Bob The salesman who I was dealing with was great help and never hurried me with the deal.

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"BMW 3 Series"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Many thanks to Mark for looking after me with the finance, thanks again from Mick :)

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"Take caution when buying"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Daughter purchased car from this dealer. My daughter her two toddlers and my wife were on the motorway. A loud clanking noise alerted her to pull off onto gosforth high street. The rear wheel was only held on by the calliper the centre nut was loose. This is a day after the car passed a full mot test from this car sales. The gearbox also leaked oil manager said top it up it will soon fix itself. Company refused to make good gearbox oil leak so we got our money back. Car Audi q3 diesel auto 14 reg price 12k it's been sold again recently September. If you bought it and gearbox is still leaking post here we will stand together. If you want a cowboy out for your son look no further.

"BEWARE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had car 7 month and nothing but endless issues (radiator - had radweld in it) power steering/clutch/flywheel/engine cover flying off after a few days on A1/buckled wheel/insecure brake line. Oil leak,Alternator belt (wheel was repaired FOC after broker intervened) I’d recommend a independent inspection, I used Scotia but many more out there. They do a presale check for £140 and after checks if needed (hindsight is great!) I’ll post the reports,pics ect once the legal side is finalised

Michael Wood in response to BEWARE

It's not rocket science. When checking any used car you would check the coolant reservoir for rag well and then check oil for white Smeg around the cap for possible head gasket failure.

"GREAT CUSTOMER SERVICE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would highly recommend buying a car from Elmtree car sales! Very covid safe and professional service. Found me a car. With all the qualities I was looking for! Would definitely recommend!

"finance was spot on,"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

finance deal was spot on for me,cheers connor & mark for the help,

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Dealership Information

Elm Tree Motors or Elm Tree Car Sales as they are also known, are a used car dealership based in Dunston, Gateshead.

If anyone has had an experience at this dealership then please share this with us by leaving a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
36 reviews4.1 out of 5 stars — Rated Very Good
Excellent
27
Very Good
0
Average
3
Poor
3
Terrible
3

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  • Contact Information

    Address

    Elm Tree Car Sales Ltd
    Metro Centre Autoworld Wellington Road
    Gateshead
    Tyne and Wear
    NE11 9HU

    Get in touch

    0191 250 7057
    http://www.elmtreecarsales.co.uk/

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    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Elm Tree Car Sales Ltd

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