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6 reviews from our car dealer reviews community
Leave a review for Barons Bedford BMW

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6 reviews from our car dealer reviews community

Leave a review for Barons Bedford BMW
Click on the stars to start your review
"What a way to run a business!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tried to book a service at Barons BMW Bedford but wanted to talk to someone. During two days was three times promised a call back, none of which materialised. This was from Bedford and a central number. Finally, in desperation, found their online chat number. What a farce that was. It wasn't Barons but an agency with a very stupid name. Spoke to someone whose answers were totally robotic and who was completely lacking in empathy. Then I was cut off before I was finished. I tried to send an email with my final comments and was informed that it could not be delivered. I have now gone elsewhere for my service and I only wish I could award minus stars on this review. It was never like this when it was Elms. It seems that my many years with them and the three minis I have purchased count for nothing.

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"Time wasting dealer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a time waster. Wanted to sell my 5 series. BMW Bedford did value the car and said they are interested. Few weeks later when I arrived to sell the car they asked receptionist to tell us "their circumstances has changed". Manager didn't even bother to talk to us. They aren't buying any used cars at the moment. Save yourself a hassle. Buy a Tesla #tesla. Avoid BMW

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"Great Service | Immaculate Car"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent all round at Elms BMW in Bedford; service, presentation of the car and the buying transactions. The car is fab. Would especially recommend the salesperson I dealt with.

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"Happy customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No complaints at all. Very good dealership. The car was nice and clean and exactly as it was described online and the dealers were very helpful and knowledgeable. The car is really good value for money and I have had no issues with it at all.

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"JohnB"
2.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had 2 dealings with ELMS and they are as incompetent and do not care about anything but making the sale. My first experience was when I bought the new car. Put down a huge down payment went to pick up the car and was handed the contract they had raised the interest rate without even pointing it out. I caught it, they fixed it and apologized with a tank of fuel. Wind forward 118 months and they ask if I want to refi the balloon payment. I say yes and sign all of the papers. 3 weeks later they call me and ask me to sign again so I go in and do it, No reason why and no changes, I guess the dog must have eaten the first contract. So I sign and then a few days later get a text from the bank that I am about to be in overdraft by thousands because BMW is trying to collect the balloon payment that had been refinanced. I have to stop what I am doing and spend a half day stopping the payment. My wife has to go to the bank and cancel her activities all because these incompetents screwed up. Of course they are apologizing and offer to make it up to me but their definition of making good on their screw up is to not return phone calls. I would NEVER recommend these people. In my first experience I feel they were dishonest by trying to sneak an interest rate hike through and in the second experience they are just incompetent

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"Darren"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Shocking used 5 series from them. Very bad spray work down the side, badly knocking suspension and vibration coming through the car. Been back twice, total if 5 weeks in the garage. Still exactly the same, so it's now with another dealer who has found the knocking and diagnosed wheel bearing problems. Avoid Elms BMW.

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Dealership Information

Elms BMW Bedford was sold to Barons Group who now operate this dealership.

Deals in: Cars
Manufacturers: BMW
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews2.6 out of 5 stars — Rated Average
Excellent
2
Very Good
0
Average
1
Poor
0
Terrible
3

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Contact Information

Address

Barons Bedford BMW
Clifton Parc Caxton Road
Bedford
Bedfordshire
MK41 0GL

Get in touch

01234 362400
https://www.baronsgroup.co.uk/bmw/locations/barons-bmw-bedford

Opening times

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Dealership Statistics

33%
Would recommend this dealer to family and friends
33%
Thought the dealer was knowledgeable and helpful
33%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Barons Bedford BMW

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FCA Ref: XXXXXXXXXX
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