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My mother-in-law had had decided to change her car and had asked me to go with her to a garage near to where she lives to look at a vehicle she liked the look of. I spoke with the garage and I agreed to leave a ‘holding fee’ with EMG Haverhill over the phone as the earliest we could get to the garage to see it was on Saturday - I gave my card details on the Wednesday. I had done some research and found the same make and specification car with 10,000 miles LESS on the clock and £500 cheaper in Peterborough. We went to see the car in Haverhill as agreed and my mother-in-law liked the car. I made it clear that we had seen the same specification car for less money and lower mileage in Peterborough but we would still in interested in his vehicle if he took £300 off the price. The salesman pointed out that the other vehicle in Peterborough was six months older and the best he could do was reduce it by £150. This we did not accept and I said no deal and please refund my £250 holding fee. Now the reason that I have written this review is that the garage had actually taken £500 from my account! When I asked why, I was told it was ‘£250 towards the car purchase price’. They had taken an extra £250 out of my account without my consent - no apology was offered and the sales man even had the cheek to give me his business car ‘in case you change your mind.’ Please bear this in mind if you choose to use this garage.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
EMG Motor Group Haverhill
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