Unfortunately my car was involved in an accident and the insurance company sent my car to english Ford in poole. They had it for 3 months, they tried to return it twice, the first time i could immediately see that the boot hadn't been repaired properly, the guy returning it said'oh the insurance company said just return it and see if the customer notices ' luckily i did! The second time they arranged to return it i waited for nearly 2 hours when they called to say there's a warning light that won't go out, so we can't bring it back. When they did eventually give it back the parking assist wasn't working, i told them, but they said 'oh the man only comes in once a week to do that'. I have since chased them up, but i get the ignore routine from the manager (someone called Sam). Avoid if you want your car repaired properly!

Rang b4 driving there, made provisional deal over phone(no px), made sure car still available and asked to see in the dry as belting down with rain. Car brought inside, dried and spotlessly clean. Agreed deal for car to include alloy wheel repair, touch paint and mats with delivery 6 days later. Car arrived, wheel done but missing paint, mats and puncture repair kit (which I forgot to check when I visited dealer). This was noted by delivery driver on all paperwork, who said he would advise on his return. I rang later in the day as suggested and Ben who sold the car to us was already aware of the missing items. Due to the distance I was asked if I would mind buying these items from my local dealer, send a copy of the invoice and I would be reimbursed. I was happy to do so and I have now been reimbursed as promised. Ben was terrific from the beginning, the sales process, to sorting out my minor issue. Well done for the 1st class service from English Ford.

Put a deposit down with English Ford in Poole on a used be caddy van and completed a deal , arranged a delivery date and subsequently sold my existing car . Waited nearly 2 weeks before I finally had correspondence and was told that I could not have the van as there was a mistake with the advert regarding VAT . I raised my concerns and said I have sold my old car Was told sorry mistakes happen. I have never in my life dealt with such a shower of shit Avoid avoid avoid