Ms R, August 2025
"Mercedes C Class Purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Five stars
+0 Found this review helpful
Aftersales from Essex Prestige in response to Mercedes C Class Purchase
Thank you for the 5-star review! We're so pleased you had a great experience with us. If there's ever anything you need, we're always here to help.
Rachel S, July 2025
"Smooth, on time delivery"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Got the vehicle delivered without ever seeing it, which was a bit nerve-wracking. However, when it arrived it was great, exactly as pictured and described. I didn’t find anything hidden from me, it was spot on. I am really pleased with it and have had no issues at all. There was a bit of a wait and delay in getting the logbook and it could have been avoided if everything had been done properly, so that part was a hassle. However, it is all sorted now so I am happy.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Smooth, on time delivery
Hi Rachel, Thank you for your honest feedback! We’re glad to hear you’re pleased with the car and that everything matched up as expected. We appreciate your patience with the logbook delay and are happy it’s all sorted now. If you need anything else, just let us know — we’re here to help!
Warren B, July 2025
"5 very professional"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I found them very helpful, there was no pressure at any point, everything was fully explained, they went over and above my expectations. The vehicle is exactly what I wanted and was well presented. I'm really pleased I went to them.
+0 Found this review helpful
Aftersales from Essex Prestige in response to 5 very professional
HI Warren, Thank you so much for your kind words! We're delighted to hear we went above and beyond and that you’re happy with your vehicle. It was a pleasure helping you, and we’re always here if you need anything in the future!
Graham O, July 2025
"Issues were eventually resolved"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is our first electric vehicle. It did take a bit of getting used to but we’re really enjoying it. It’s a great car and we can’t complain about it. The initial service was good, however there was an issue with one of the seats. When I asked the salesman how to move the seat, he said he didn’t know, which I found a bit strange as I feel a salesman should be familiar with how the car they’re selling works. We later realised, as we were driving away, that the seat was actually broken. This has since been sorted but I feel a little more honesty from the beginning would have helped and prevented the issue from becoming a problem. The car is now all sorted and everything else has been fine.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Issues were eventually resolved
Hi Graham, Thank you for your honest feedback and for choosing your first electric vehicle with us. We’re glad to hear you’re enjoying the car and that the seat issue has now been resolved. We appreciate your comments about the initial experience — your feedback helps us improve, and we’ll make sure to pass this on to the team. If you ever need any assistance or have questions about your car, please don’t hesitate to get in touch.
Ryan M, July 2025
"pleased with my decision"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was due an upgrade on my van as the one i had prior was just having issue after issue, I decided to bite the bullet and get a new one, I couldn't be happier with my decision, no issues with it so far.. touch wood. It is great to drive it and not have to worry. The experience at the dealership was just really easy, no dramas at all, good customer service, really happy.
+0 Found this review helpful
Aftersales from Essex Prestige in response to pleased with my decision
Hi Ryan, Thanks so much for your great feedback! We’re really happy to hear you’re enjoying your new van and that the process was easy and hassle-free. Here’s to many trouble-free miles ahead — touch wood! If you ever need anything, just give us a shout.
Craig K, July 2025
"No pressure on the sale"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
️️️️️⭐⭐⭐⭐⭐
Great experience with Essex Prestige!
Really pleased with my Tesla purchase. The team was friendly, professional, and made the whole process smooth from start to finish. No pressure sales, honest advice, and the car was exactly as described — spotless and in great condition. Would definitely recommend them to anyone looking for a new vehicle
+0 Found this review helpful
Aftersales from Essex Prestige in response to No pressure on the sale
Hi Craig, Thank you so much for your fantastic review! We’re thrilled to hear you had a great experience and that you’re happy with your Tesla. Our team always strives to make the process smooth and honest, so it’s wonderful to know we hit the mark. We really appreciate your recommendation and hope you enjoy every mile in your new car!
Angela H, July 2025
"⭐⭐⭐"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Salesman very condescending quality of the sports kit fitting wasn't great had to refit myself as just glued on
+0 Found this review helpful
Aftersales from Essex Prestige in response to ⭐⭐⭐
Thanks for your feedback. We’re sorry to hear about the issues with the sports kit and your experience with the salesman. That’s not the service we aim for, and we appreciate you letting us know. Please feel free to get in touch if you’d like to discuss this further.
Richard W, July 2025
"Only place you should go"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have bought 2 cars to the dealership now and sold one to them, and it's just absolutely fantastic. The service is always brilliant, and the staff are always on form and friendly. I always feel well accommodated by them, and hopefully, I will return again in the future. I wouldn't recommend anywhere else.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Only place you should go
Hi Richard, Wow – thank you so much for your continued support! It really means a lot to us that you’ve chosen us here art Essex Prestige not just once, but multiple times. We’re thrilled to hear that you’ve consistently had a fantastic experience and that our team has made you feel welcome and well looked after. Your kind words and recommendation truly make our day. We’ll look forward to seeing you again in the future!
Annonymous, July 2025
"I would still give them 4.5 stars."
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The Mercedes C-Class has been really good, other than a few issues which I have spoken to the dealership about. They told me I can bring it in and they will have a look, which is good. The gentleman who served us, I can’t remember his name, was great and really helpful. So even though I’ve had a few issues, I would still give them 4.5 stars.
+0 Found this review helpful
Aftersales from Essex Prestige in response to I would still give them 4.5 stars.
Hello, Thanks for the great review! We're glad you're enjoying the C-Class and appreciate your understanding about the issues. We're happy to take a look when you bring it in, and we'll pass your kind words to the team. Thanks again for the 4.5 stars!
Kevin, July 2025
"Sold van with an obvious oil leak"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The van had a leak from the main crank seal. Left anywhere for more than 2 minutes would leave an oil stain. How the van could have been serviced without spotting the obvious oil staining down the side of the engine i dont know! Sat nav doesnt work because antenna has been removed from wing mirror. Again easily diagnosable.
+0 Found this review helpful
Aftersales from Essex Prestige in response to Sold van with an obvious oil leak
Hi Kevin, We’re sorry to hear about the issues with the van. While all vehicles are inspected before sale, some faults may not present themselves at the time. We appreciate you highlighting the oil leak and missing sat nav antenna, these should ideally have been caught, and we will review our processes accordingly. Please feel free to contact us directly to discuss how we can help resolve this.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
