1 stars because the business isn't fully a shambles, the front desk staff are marvellous and helpful but from the repairs side of things I would not use this franchise ever again and advise anyone who wants to get a job done properly without the potential of spending considerable amounts of money and still have problems if not more, then use somewhere else. I brought my car in for a transmission fault, which was repaired granted, but in the process they advised to have my brake pads and discs changed I agreed but ever since I've had issues with my brakes, I took the car back 3 times to have this rectified and they still haven't managed to and the issue is still present, on one of these occasions they tried to rectify the issue they've made, the technician hadn't even secured the brakes properly, I got onto the motorway to not be able to reach past 40mph without an awfully loud sound coming from the front of the car, took it back to be told something hadnt been tighten properly an when I was driving the brakes were moving. I'm having to go somewhere else for my brakes that they've done to be corrected, ridiculous if you ask me. I also have a coolant leak which I've also took back 3 times and asked them to find it, paid on 2 different occasions a lump sum for replacements on parts that quite clearly are not the issue as my coolant is still leaking and point blank told me "we can't see it, we can't fix it" I mean I'm no expert but surely part of a mechanics job is to investigate thoroughly and find the problem. RAC confirmed the leak and yet still, Ford is adamant that there isn't one. Now again, I'm having to go somewhere else for this leak to be repaired. Each time I took my car to this franchise, it came out with a new problem, not pointing any fingers, because it could just be coincidence but it's seriously suspicious. I could go on, but yeah don't use this franchise, theres plenty others around. Save yourself time, money and a massive headache.

UNPROFESSIONAL & SHY AWAY FROM WARRANTY OBLIGATIONS! I bought a vehicle (Range Rover) from Evans Halshaw with initial 3 months warranty and extended 3 years warranty. The vehicle developed fault within the first 3 months. I notified them, their engineer diagnosed the and since then, they did not repair the fault. They initially said the part was on backorder, I asked for proof, they could not provide. This showed they LIED about the part not available. Today is exactly a month since I raised the issue and yet the vehicle is not fixed. I called today and SOPHIE (their receptionist) cut the phone of me! She claimed she doesn't know the part has been delivered, that she doesn't know about the car/case, despite the fact that she was the one I sent all required evidence to via email. They stopped responding to my emails! BEWARE OF WARRANTY/GUARANTY FROM EVANS ESPECIALLY IF THE CAR IS NOT FORD!! I purchased the car from Evans Peterborough & the Warranty detailed that it can be repaired in any Evans dealer garage, yet, they refused to fix the vehicle

I would just like to thank Steven Barker, the Mach E specialist at Evans Halshaw, Ashton under Lyne , for his fantastic efforts in securing me a new Mustang Mach E for January 2022 where other Ford main dealerships I contacted just told me the problems in trying to obtain one in 6 - 8 months. Thanks, Steven I appreciate all your help and it is good to see that old-fashioned service is not dead. I would highly recommend your dealership.