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Thankful I didn’t purchase the car Visited the Banbury store and didn’t purchase at the time Having sent emails and tried calling via the call centre whom will pass details to the Dealership NO REPLY after 4 days If this is the service prior to purchase I dread to think what the after sales service would be AVOID
Called in to Evans Halshaw Citroen Banbury yesterday (28.08.18) at 9am. Stood in front of the man on the desk while he was dealing with another customer. He didn't acknowledge me or even say sorry I'll be a few minutes. The other man sitting at the desk didn't even look up but definitely knew I was there. I waited for twenty minutes and left without uttering a single word to anyone. Called in again this morning around the same time, this time the man at the desk was almost finished with a customer so I got to talk to him. I told him my problem and he had no idea what he was doing. He just didn't listen. He then took my number and said he would call back in 15-25 minutes with a suggestion. It is now 2.45pm!! No call, nor will there be. They don't care unless you're standing right in front of them. The service manager is great, but getting to him is incredibly difficult. I would never buy a vehicle from this dealership on this basis.
I did call Evans Halshaw Citroen Banbury few times under number 01295759315,they took my details and my phone number and promise they will contact me same day later and I will get more details about the car on my email etc,. THEY never call me back, totally ignored me as a customer. So in my opinion they don't really care about customers. Very disappointing with they customer service unfortunately.
Reviewer has confirmed their email address
Great dealer really helpful, need a bigger car park though! Do a great job.
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Evans Halshaw Citroen Banbury
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