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I never leave reviews but have been so disgusted by the customer service at Evans Halshaw Fordstore in Bedford, I couldn't justify not writing one this time. Customer service is absolutely dire. Car was bought here and booked in for a service and both times being in contact with Evan's have been terrible. Rude, unhelpful staff, cant ever get through for an update on my vehicle. I was due to collect my car at 11am and 4 hours later I still cant get through to find out what the hell is going on. Feel like ive been a victim of cold hard sales, 30 min service was supposed to be free but been lumped with a £200 cost as they decided it needed a major service last minute. Avoid at ALL COSTS.
Do not go to Evans Halshaw Ford Bedford. Very badly run top to bottom, poor attitude, crappy workers who just havent had the training, place will probably close down soon looking at the state of it. Thousands of crap reviews online mean only 1 thing.... AVOID avoid Avoid!
So we put a deposit on a vehicle for sale at Evans Halshaw Ford Bedford and AGREED to collect vehicle with a full payment on a scheduled date, along with purchasing a SECOND vehicle for my Wife .. And 2.5 weeks before collection they withdrew the agreement to Sell to somebody else!!! Total TOTAL Idiots at this place. Would not trust with a barge pole! Just done a deal with Perry’s for 30k on 2 cars.
sales team only interested in commission,cant get through on phone, fobbed off and lied to.had to replace with another car.
Made a call to book a viewing of two cars, drove for 1 hour to get there, no appointment had been made, One of the cars had massive dent in the side, one they had on website had actually been sold 2 months ago but hadn't been removed, another they had was out being used. The salesman didn't apologise for our wasted journey, had no idea what stock was on site and had to wander around the forecourt as his computer didn't tell him what was available and had the wrong number plates listed! Still advertising sold/dented/unavailable cars on their site. A waste of time visiting!
Absolute disgusted with Ford! Had car finance 3 years, the most dishonest, time consuming and stressful experience ever.
Sold me a so called pool car...just been used by staff ...took my 2 yr old diesel as exchange ...log book came for new car .and it had come from a car hire company
We bought a car from EVANS HALSHAW - Bedford 14 years ago and the car has lasted to this day fabulous car but we felt time to get another car, so having been so satisfied with EVANS HALSHAW Ampthill Road Bedford service, we again went back to view their cars and a really lovely salesman called NATHAN helped us find the car to suit our needs. If this car makes another 13 years, what can we say but a BIG THANK YOU to EVANS HALSHAW for the wonderful service given and their SUPER RELIABLE cars you can rely on to get you where you are going to stress free.
Have to say how disappointed i am with this dealer. Found a car that we liked and rather than wait for the car to be moved to a lcal branch we would travel. It took 5 phone calls for them to take my details 3 times over to eventually make a booking. We are then called again to say it is not in and will be back 2 days time. We ask to make an appointment to see the car and told no problem. So as we are looking to part ex i finish early to clean the car in minus 5 so it looks good. We then travel what should be 1hr 15mins that actually took 2.5hrs, to be told the car is not in the branch and they will get the salesman to call. 2.5hrs in a car and that is all they can do, why no phone call? Absolutely rubbish, would not use them if someone paid me!
I received 1st class customer from the moment I walked into evans halshaw bedford. Kevin foreman personnaly delt with me, he was extremely helpful and answered all of my questions. I test drove an astra model I was interested in that suited my needs price range etc, I was giving honest and fully informed information. I was planning on arranging finance through my bank or third party finance company. Kevin informed of the pros and cons of both and offered financial services through evans halshaw. I eventually decided to use a third party finance company and kevin was still 100% commited to the sale. I found a car at evans halshaw Nottingham that I wanted and kevin arranged to collect and bring the vehicle to bedford, I had that much trust in evans halshaw I commited to buying the car without even seeing it after seeing the condition of all approved used vauxhalls and the customer care of bedford evans halshaw. I had the car I wanted all in the space of a week.
Evans Halshaw FordStore Bedford is an Franchise dealership that is based in Bedford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Evans Halshaw FordStore Bedford
Pioneer Park 200 Ampthill Road
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