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The service was fine until Evans Halshaw Vauxhall Bedford had my money. Problems after that were an inconvenience to them. E mails not responded to , always busy with customers when you call. Even an e mail tithe principal doesn't seem to merit a response.
I originally visited this dealership twice in Summer 2014 to view and buy cars that they then decided they did not want to sell (after accepting deposits). More recently, I was looking for a used car and saw a particularly well priced model at this dealership. I debated whether to give this place another go based on my previous poor experiences, but relented as I really liked the car. On my initial visit to test drive the car, service was generally good. I paid a deposit and signed relevant paper work including a finance agreement. I also agreed to Part-ex my old car for £400. I was told they would 'give' me a warranty and Gardx coating - it was never made clear there would be extra costs for these, so I agreed. I live 40 minutes away, so it is fairly convenient, but I wasn't impressed when the salesman demanded I come back the following day to sign more paper work. I had to rush there after a full day at work - which I live an hour away from - pick up kids from nursery and then on to Bedford. Signed 2 forms and was sent on my way. I was told I could pick the car up on a Friday evening (inconvenient due to reasons mentioned above) but the salesman would not let me come on the weekend so I agreed. I booked a half day at work so I would be able to get there in time and then half way through my journey home, the salesman cancelled the pick up and said the finance was not in (which I don't believe based in the dates on my finance agreement), so we had to do it Saturday instead. He was pretty rude about it and on the day, made a real point of telling me it was his day off, even though it looked very much like he was there working to me....he did not care about the inconvenience he had caused me. I had to sign yet more paper work and it was at this point I noticed the invoice totalling £1000 more than I was buying the car for. Basically that was thanks to all the extras the salesman added without informing me. I couldn't be bothered to argue, as I sure he would deny his original wording, but I was livid. Two weeks later and I still don't have my refundable deposit back either, I will NEVER go back to this place.
Had a test drive booked in for 12pm today, drove from Reading, which they knew. They sold it the day before and not one person thought it would be a good idea to contact me. No they let me drive 2 hours to get there, then when I arrived took my name and said oh yes you have came from Reading, take a seat I will get the person who has been allocated to you. Waited for round 5 minutes, then the same man came back and said I have some bad news, the said it had been sold, I asked when, and he then said yesterday. I asked why no one had contacted me and he said well I haven't been involved with this car. Where is the communication between work colleagues and was just plain disrespectful to my daughter and myself. Wanted to give no stars it wouldn't let me.
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I had an appointment today but went in early as i was in town , I wait around for 40 mins no one even acknowledged my existence probably because i was a man in my 30s not a women and not an elderly couple all of who got a welcome , When i managed to catch a sales man to ask a if i could be seen he point at his watch and said with an attitude your early and we are all busy , when i asked why i had not even been acknowledged he spoke to me like i was something he stepped in , I my self am a motor trade professional and this company gives us all a bad name AVOID Evans Halshaw Bedford Vauxhall at all costs !!!
went there to view a car. Helpful lady took me over to see two salesmen, both of whom said they were 'busy' with other customers. I was told to wait in seating area. Waited 10 mins and noticed that the two salesmen who had been approached earlier were in fact 'busy' having their sandwiches and talking to their mates in the shop. I walked out. It seems I was the lucky one, looking at the reviews of Evans Halshaw and Bedford in particular, they are a business best avoided. How can I give negative stars for everything?
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Evans Halshaw Bedford Vauxhall
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