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Recently bought a car from Evans Halshaw Ford in Chester and was very happy with the professional service and Ben Jones who dealt with me was very good and helpful ,
Upon arrival at Evans Halshaw Ford in Chester, there no designated customer parking, indee nowhere to park. Vehicles that are for sale, mixed up with those waiting for service, customer vehicles, staff vehicles. Lack of clarity and organisation. Coffee machine not working Actual purchase of vehicle, relatively smooth, although Email went unanswered On two subsequent occasions the telephone went unanswered for a total time of 38 mins. A refusal to give out the email address of Dealer Principle A failure of the Principle to return my phone call. Their own customer care was unable to operate.
Have bought new and second hand cars, misqoted by £3000 on new and second hand was £1000 more than advertised on web site. Took 4 visits to fix recall fault on airbag, courtesy car wasn't available despite being booked on one occasion and first service on new car took 24 hours. Will certainly never purchase a vehicle from them again.
This dealership is just froth and bubbles, coffee machine and pretty decode, but staff who really don't care a out customers and don't know their product. When asked about buying a (new) Galaxy, the answer was none on the country for a test drive. When asked if anyone would spend 35k plus on a car without a test drive, answer "i suppose so", mind you I did interrupt the salesman chatting with his colleague. Bad staff? No, bad management Yes.
Not too long ago I used Evans Halshaw in Chester. Sadly my vehicle wasnt exactly as described and wasn't the immaculate vehicle i was told, but saying that I sorted out a new bumper for this for one of the issues and the price was good for that I paid. Had to travel from Liverpool for this. They did reimburse me as agreed. I took a warranty and have a slight issue having to go to a dealer near me but at least its getting sorted
I purchased my Ford Transit that I use for work from here. All good as it should be from a main dealer, picked my van up and was happy. i do have a slight issue so I have booked into Ford, hope hey have this sorted for me which i believe they will. Check them out
Evans Halshaw Ford Chester is an Franchise dealership that is based in Chester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Evans Halshaw Ford Chester
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