0% Reviews
replied to
28% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


7 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Ford Chester
Leave a review

7 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Ford Chester
Leave a review
"Shame on you Evans Halshaw Chester"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have delayed writing a review for several weeks to give you a chance to contact me, but shame on you Evans Halshaw Chester. I paid £200 to RESERVE a car, viewed it, confirmed £200 acted as deposit and agreed collection day, which you extended (because you couldn’t provide things that had been promised, basics; like its service history). Outrageously I’m EMAILED late afternoon the day before collection day to advise you’ve mistakenly sold the car to someone else! Worse was to follow; so many broken promises made by the infuriating (that’s as polite as I can be) ‘Sales Leader’ to put things right. I made a complaint, all documented and following your guidelines, to be promised umpteen times that ‘Martin Marsh the Dealer Principle ‘would call me. Nobody has had the courtesy to call me. I am so glad I didn’t buy a car from you, if you think this is an acceptable way for a company to conduct their business, I feel so sorry for anyone who has an issue with a car they actually had the misfortune to purchase from you. An apology, made with some sincerity and by someone in authority would have gone a long way, as it is, I’m left assuming you haven’t bothered to look into, or even read my complaint. I guess one thing that Josh the Sales Leader got right was when he told me if I made a complaint, his response was something along the lines of: They’ll come to me, I’ll say it was a mistake and that will be it. And incidentally, if you’re a potential customer, you may be interested to know that Evans Halshaw does not subscribe to The Motor Ombudsman’s code of practice and is therefore not accredited by them.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful

Ann in response to Shame on you Evans Halshaw Chester

Hi Reviewer, I have a similar problem with a car bought from Evans Halshaw last week, they dealer ran a diog test and says there's no error codes. But the care judders badly on 5th and 6th gears when doing 60+mph. doesn't happen always. I have made a 140 miles trip to Chester to rectify the problem. Now they want me to go to a different dealership (Wrexham)? Did you reject the car and return it or did they collect from you? can you share your experience please, I too paid by credit card.

"Great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a car from Evans Halshaw Ford in Chester and was very happy with the professional service and Ben Jones who dealt with me was very good and helpful ,

"Poor management, right from the top"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Upon arrival at Evans Halshaw Ford in Chester, there no designated customer parking, indee nowhere to park. Vehicles that are for sale, mixed up with those waiting for service, customer vehicles, staff vehicles. Lack of clarity and organisation. Coffee machine not working Actual purchase of vehicle, relatively smooth, although Email went unanswered On two subsequent occasions the telephone went unanswered for a total time of 38 mins. A refusal to give out the email address of Dealer Principle A failure of the Principle to return my phone call. Their own customer care was unable to operate.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Totally incompetent "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have bought new and second hand cars, misqoted by £3000 on new and second hand was £1000 more than advertised on web site. Took 4 visits to fix recall fault on airbag, courtesy car wasn't available despite being booked on one occasion and first service on new car took 24 hours. Will certainly never purchase a vehicle from them again.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Back in time"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This dealership is just froth and bubbles, coffee machine and pretty decode, but staff who really don't care a out customers and don't know their product. When asked about buying a (new) Galaxy, the answer was none on the country for a test drive. When asked if anyone would spend 35k plus on a car without a test drive, answer "i suppose so", mind you I did interrupt the salesman chatting with his colleague. Bad staff? No, bad management Yes.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Average"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not too long ago I used Evans Halshaw in Chester. Sadly my vehicle wasnt exactly as described and wasn't the immaculate vehicle i was told, but saying that I sorted out a new bumper for this for one of the issues and the price was good for that I paid. Had to travel from Liverpool for this. They did reimburse me as agreed. I took a warranty and have a slight issue having to go to a dealer near me but at least its getting sorted

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Van Man"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Ford Transit that I use for work from here. All good as it should be from a main dealer, picked my van up and was happy. i do have a slight issue so I have booked into Ford, hope hey have this sorted for me which i believe they will. Check them out

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered

Find cars for sale in your local area

Dealership Information

Evans Halshaw Ford Chester is an Franchise dealership that is based in Chester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Ford
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews2.8 out of 5 stars — Rated Average
Excellent
2
Very Good
1
Average
1
Poor
2
Terrible
1

Add Review


Contact Information

Address

Evans Halshaw Ford Chester
Stadium Way
Chester
Cheshire
CH1 4PZ

Get in touch

01244 389500
https://www.evanshalshaw.com/dealers/ford-chester/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

28%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Evans Halshaw Ford Chester

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more