I purchased a Vauxhall Grand land in April Less than 11 days later an alert came on the dashboard saying ‘engine fault’ and ‘emissions fault’. Shortly after this, another alert had also appeared claiming the vehicle will not start, after 600 miles. I contacted the dealership immediately to notify them of this issue, due to limited availability to get my car faults rectified, my car was booked in on 30/04/25. This had caused me issues with getting to and from my place of employment. I was disappointed with the customer service I received, and lack of support offered. In my £900 warranty package in which I chose to add to my purchase of the vehicle, I believe I should be offered a courtesy car. This was not offered to me? Following this appointment, I collected the car and was informed the fault had been rectified. I contacted the sales team after this, to request for further information on what work had been carried out on my vehicle and for evidence of this to be forwarded to me. I did not receive any responses to my emails and was left feeling utterly disappointed with the lack of response & communication regarding this. On 15/05/25 the same fault alert had reappeared on my dashboard. Again, I contacted Evan’s Halshaw, Darlington and I was requested to bring the vehicle in for a diagnostic check, with the possibility of needing a new part to rectify this issue. I feel extremely frustrated this issue was not rectified the first time, and in fact I am led to believe no work was carried out on my vehicle initially, but was reset instead? If this is the case, this is absolutely outrageous, unprofessional and just an utter disgrace for a vehicle which had just been sold not 11 days earlier. There was no availability within the workshop until 29 May apparently and no availability for a courtesy car until June? I find this absolutely outrageous, and I am struggling to understand why I am paying for an extended warranty package. Yet again, the lack of support and customer service from Evan’s Halshaw, Darlington has left me feeling extremely frustrated, and had caused major implications on my work & personal commitment’s. After further inspection of the car I was then told a part was needed but it may take a week to be completed , another utter joke , no courtesy car offered , offered my own car until it could be fitted for repair , when I asked if the car would break down I was told it’s possible but you have breakdown cover . What a ridiculous answer . So I had no car again for a period of time , issues getting to and from work and not been able to go about my everyday life , this work should have been completed before the sale was made , it’s disgusting to be sold a faulty car for such a large sum of money . I was told I would be contacted regarding the day the car would be fixed , no contact yet again . I was also told the part would be ordered for next day delivery on Thursday 22nd May . I turned up 2 days after I’d left my car for a service , the car was still in the same place and still faulty , no further information was provided on when the car would be fixed , I had to take the car as I have no other way of getting to and from work , this now means I had to make another 50 mile round trip to Darlington yet Again , the communication is ridiculous. Following on , I was then told my car would be repaired on Wednesday 28th May as I dropped my car off on Tuesday 27th , i then get a call back saying it isn’t going to ready to collect and asked if I’d like to collect my car and have it repaired another day , this is a complete joke , how can I have my car back when it’s only got 100 mile before it doesn’t start . On Wednesday 28th I received two voicemails Voicemail one at 14:08pm said : The part they ordered hasn’t arrived so the car couldn’t be repaired , I was offered the chance to collect the car and bring it back yet another day , I said I’m not doing that as I’m not travelling all the way to Darlington again . Voicemail two at 15:18pm said : I received a voicemail saying the part for the vehicle had arrived and that the car would be repaired and be available to collect at 5pm . I then made arrangements to be taken to collect the vehicle by my parents and was just about to set off on the one hour and a half round trip when I received yet another phone call from Evan’s halshaw Darlington . Phone call received at 16:06pm : To my amazement I was told They had ordered the wrong size part for the car and they would need to reorder meaning more days without a vehicle . I was once again asked if I’d like to collect my vehicle , another stupid question , why would I want to collect a car that is faulty and will not start in 100 mile . This is so amateurish and unprofessional, I’ve now had to cancel my planned trip to the Lake District as I have no vehicle resulting In me losing over £200 in accommodation fees and having to tell my girlfriend that we can’t go because of the inept workers at Evan’s Halshaw Darlington . How do they just expect me to go about daily life , how do I get to work , getting Ubers to work costing me money because of the errors from Evan’s halshaw , cancelling plans all because of incompetence from the staff at this Evan’s halshaw site . You’ve cost me hundreds of pounds In petrol travelling back and forth to Darlington a 50 mile round trip , my girlfriend had to take time off to follow me to the garage when I’ve dropped my car off . Be very careful buying from this garage , your car will spend most of the time out of use , once they’ve sold you the car they don’t care about you .

I bought an approved Citroen Used C1 car through Evans Halshaw Citroen in Darlington on the 10. 09.23. On Saturday 20th April 2024 I unfortunately had a flat tyre. I went to change the tyre and discovered there was no Locking nut key anywhere in the car. I was not handed one in receipt of the car on purchase as witnessed by my wife. I did not sign any paperwork to say it was received. I contacted the dealership following advice after phoning around several garages and from my Emergency breakdown who could not help. I was put through to the original salesperson Ali Farooq. His response was ’We would have given it to you when you bought the car’. When it was explained this did not happen he replied ‘It would have been in the car, have you checked?’ - and ‘that you bought the car over a year ago and there is nothing we can do’. I corrected him with the date. I asked ‘is that your final word on the matter’ and questioned after sales care. I was put on hold to a Sales Manager who put me on hold twice and then cut me off. I rang back and asked to be put through to Mr Farooq who did not answer his phone. I rang back to the Sales Manager who informed me that Ali had gone home and would ring me back tomorrow. On answering the phone I heard a member of staff in the background saying ‘He’s a f*****g nightmare’. Of course I did not receive any phone call back. I am appalled at the level of customer service that I have received. I am shocked about the verbal abuse that was made about me when I was polite and courteous. I have since been able to find a local garage which has removed the locking wheel nuts and replaced the two front tyres on Monday 29th April. This was at a cost to myself of £204, I had been without the use of my car for a period of 10 days which is my only means of transport to my employment, and therefore have had to take holiday entitlement to cover my absence. I have in this whole period received no service, support, care, help or even an acknowledgement of my original complaint with repeated messages and requests for help to the Pendragon Management Services, who are Evan Halshaw customers services.

Dealt with Joanne hope and a true pleasure to deal with from start to finish . From the start of the initial contact to end she communicated with me to my questions/emails as was travelling 200 miles away needed to be sure on the purchase..Even pick up from the train station.whilst not keen on sales advisors Joanne was brilliant and a true credit to her employer.

Bought a second hand ford transit, nothing but issues with the van since purchase, been back in multiple times to be seen but never sorted the issues, last time it went in they broke the bracket on a headlight and now refuse to get back to us regarding any of the issues. No one returns a phone call, or does what they say they are going to do. Have even gone to the dealership and waited to speak to someone, and they still fob you off. will be reporting to the ombudsman if this continues

Graeme took time to explain everything about my new car one happy customer

Contacted them twice by email regarding a car I was interested in but no response can’t want to sell their cars, very poor,

Just had car services, excellent service, Sarah Jayne on the desk really knew her job, very informative and very helpful and friendly. I asked for service package quotes and she had them all ready when we picked the car up. We also asked other info which she supplied.

My son purchased a 66 plate vehicle from them at the end of January 2020, once he signed on the dotted line it went downhill from there, couldn’t decide when the car was going to be ready etc and then when he finally received the car, within 6 weeks, the gear box and clutch failed. They claimed it was not their problem but after pushing (surely cars are serviced prior to collection?) the agreed they would fix it, so the car went off to show perch as they are a Hyundai dealership to be fixed. He was given a courtesy car and then lockdown happened (I know they can’t be held accountable for this!) so for 3 months his car was stuck in a garage. Once everything was up and running and his car was fixed evans halshaw gave my son a free service by way of an apology and admitted that the young man who sold him the car hadn’t done well in the selling (maybe some of the more mature and established salesmen should’ve stepped in when it became clear this young man didn’t really know what he was doing instead of sitting in huddles drinking coffee and chatting!) my son purchased a service plan also that would cover mot and service costs for 2 years. He had rang to book his mot and is now being told that there is no record of this in his file. We have the documentation to prove this, but the hassle and stress this car is creating from poor sales and aftercare is shocking. It’s been a shambles from start to finish and I certainly would not recommend this showroom to anyone