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AVOID! AVOID! AVOID - Evans Halshaw Vauxhall, Edinburgh I have never felt so disregarded and unimportant in my life! I've just wasted 6 months of my life believing Evans Halshaw Vauxhall Edinburgh will come good in the end but am devastated to discover there was NO chance of that happening anytime soon! When they've actually bothered to speak with me (only because I contacted them) I have been consistently lied to from EVERY member of staff I've had the misfortune to deal with. After hearing nothing from them and my car due to arrive early April 2021, I contacted them on 20/3/21 to be informed that it was not even in production and the new delivery date was then 4/6/21. They would keep me informed but ONCE AGAIN because I had not heard anything I contacted them on 30/5/21 but because it was a Sunday and the following day a Bank Holiday they managed to check on 1/6/21 but MAGICALLY they had just received an email from Vauxhall THAT MORNING (1/6/21) and were informed that my car was not even on the production line AGAIN and I might be lucky if I receive it by November 2021. I appreciate we are living in uncertain times, but they were supposedly checking weekly on my delivery date and it changed 2 days before they were to receive it into branch - LIED TO FROM BEGINNING TO END - AVOID! AVOID! AVOID! - The worst salesman ever is the Motability "Expert" Iain DO NOT BELIEVE A WORD THAT MAN UTTERS! * IF I COULD HAVE GIVEN THEM NO STARS I WOULD HAVE*
Communication was sorely lacking, I had to chase them for updates/callbacks. The car was not properly cleaned before it was released for delivery, both inside and out. The car was due to be collected on a Friday morning for delivery on Friday afternoon, I received a call from the transport company mid afternoon Thursday wanting to deliver my car Thursday evening as the transport lot had, had a cancellation and my car had been released early. As the insurance was not set to start till the following day and the vehicle was not taxed I could not accept it early. It turns out that the delivery driver lived about 20 miles south of where I live so took my car to his address, and simply drove it to my house the next day. The early collection was purely for the convenience of the driver and nothing to do with me. That then leads me to my next issue, despite the driver wearing a face mask to my door I very much doubt he had been wearing one for the 100 mile drive the day before, the dealer told me that the drivers clean the car down before they hand the car over he had no bag so where he kept his cleaning supplies is a mystery to me. I have contacted the dealer a few times, including pictures of the cars condition and as I have now come to expect I’ve heard nothing back from them. After I spent the afternoon cleaning the car inside and out, I am now happy with the car, just a shame that the dealer are not as good as the car
My car had a fault with the heater. I booked it in in March and got a reminder the day before my appointment. I drove there only to be told they could not get parts due to Cornavirus and to book it in later. I waited until almost normal service resumed and booked it in 2 weeks ago. After I took it in they rang to say they would have to re gas it and that would be the next week. I left it with them for almost a week and then got a call last week to say my car was fixed and it had been re gassed. Collected it Friday (14th August) Driving home I tested the heating (a 30 minute drive) and found the heater was still blowing cold air out (Exactly as it was before I took it in). I immediately rang them to be told "give it some time" Tested the heater that weekend and it was stone cold. Rang today (17/08/2020) 5 times and was promised a call back from the person dealing with this. I rang at 9.00 a.m, 11.00 a.m, 1 p.m, 3.00 p.m and 4.30 p.m. No call back. Would not recommend at all. Disgraceful service
I purchased a car from this company if I had known about vehicle check with DVLA I would have put the car registration number in to the DVLA and check to see if the vehicle was up to standard and with no advisories as it turned out the car I purchased from this company was not worth one penny I paid for it my advice to potential buyers is go online type vehicle check with DVLA make sure all work has been carried out and there are no advisories you have a years mot . As it turns out this company is no better than any other small companies. They knew that they were selling me a car that I was only going to get one miserable year and then I would have no option but to scrap the car which was exactly that . Do your checks just type in DVLA vehicle check put in the registration number and you have all the information that you need to know about the car your interested in then you then decide if you want to go and look at the car you want to purchase . These companies are only interested in one damn thing money not your best interest or if the vehicle you've purchased from them is going to last . you would be as well going on gumtree in my opinion. Dreadful dreadful dreadful would never purchase from them ever again.
After reading existing reviews about Evans Halshaw Edinburgh I thought about backing out of a deal due to poor negative feedback, however I noticed most reviews were dated from 2012 to 2016 of thankfully previous bad management is now a thing of the past ,Taking a massive gamble I bought a car from them without seeing it as I was coming down from Aberdeen at short notice, and to my delight the car and service received from salesman David Aubrey and his management team was A1 ,So if anyone out there is also unsure about using the Sighthill Vauxhall site please don't be put off by previous feedback as I can promise they will not let you down I would highly recommend them if your looking at changing your vehicle.
I had used this branch of Evans Halshaw Edinburgh before in 2010 when I bought a Meriva from them. Fantastic service, & no complaints whatsoever. I visited them again in 2014, but ended up buying a Mitsubishi instead. Recently, I decided to switch to an Automatic & thought I'd drop in & see how things were. Not only did I deal with the same Salesman I saw in 2014, but he remembered everything about me & all the previous conversations we had. Because I knew pretty well what I wanted (having nearly bought the last time) - 2nd Hand Mokka SE in Boracay Blue I thought it would be easy. Bad news - They didn't have one. Good News-there was one in Gloucester that they would bring up to Edinburgh. I had to pay a £200 deposit, but this was fully refundable if I decided not to buy. (on condition that I took it for a test drive) I got a fair trade-in on my existing car, & paid a fair price for their one. There was a few hours delay in picking it up (they had found a small scratch & wanted to sort it out.) The salesman apologised, but we both agreed that it was better to get it sorted immediately. I cannot recommend them highly enough - Great Coffee too. (Ironically the "Mocha" is actualy Galaxy Drink with a shot of Espresso - took me 5 cups over 3 days to suss it!).
I used Evans halshaw Kirkcaldy, would never purchase another vehicle from them, had nothing but problems with my car, they don't want to know, I'm now involving trading standards, I'm also not the type of person to be mucked around, so good luck Evans halshaw , Kirkcaldy
When we went to see our car that we recently bought which is a Vauxhall Corsa Excite, there was slight problem with a dent that the salesman hadnt spotted and we asked this was sorted before we went away and purchased this. They did not disappoint so when we went to collect this it was all fixed and looked perfect Thanks for everyones help and we would definately go back and tell others to go there aswell
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Manufacturers: Sells a variety of makes and models
Evans Halshaw Vauxhall Edinburgh
2 Cultins Road
Off Calder Road
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