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The manager Ian and his associate Nadime went out of there way to assist me when selecting and purchasing my car. The customer service was outstanding , they were extremely helpful, respectful of my needs, answered all my questions, and went out of there way to ensure my needs were met in regards to the car and sale. My partners best friend, buys her cars from this dealership and also highly rates this team I fully understand why. If you want excellent customer care, a great bargain and fantastic after care , this is the dealership to come too, 5 Stars plus.
Nadim sorted out our new car and p/x ,even drove away on same day.
Poor customer service and I don’t feel I was treated fairly. Did not return my calls when promised and meant I missed out on the car I wanted as they clearly prioritise customers in the showroom. Also very slow as they only allow you to deal with one agent. Not impressed and won’t return.
I saw a new car on the website, happy to pay listed price for it, minus a half decent trade in value which I was quoted. When I asked for it, I was told that the vehicle I wanted was not a Ford, so instead of going 2 miles to my local Glossop branch, I would need to go to Leeds. The reason for this is because that Glossop branch doesen't know about Hyundais, and therefore were not trained to hand the vehicle over. Unlucky darling, you just lost my business for good.
Good customer service while buying the car, found them arrogant and ignorant with after sales issues. Had the car a month when the service light came on, spoke to them they said it had been serviced and that the warning light must not have been reset. Dont think it had been serviced at all looking at the filters. Wont be buying another vehicle from them.
Really pleased with the help I got from Evans Halshaw Ford Glossop. I was struggling with a car at the car people, I asked Dan for some help looking up a certain car I wanted, he managed to sort it that same day and I had the car that week. Very happy.
Please dont judge other Evans Halshaw branches by my review of the Glossop branch as my experience with the Dewsbury branch was excellent. My car was bought with confidence, issue's within 2 days, all tyres needed replacing due to bubbling, brake discs and pads needed replacing and were illegal, upon delivery of vehicle various items/components were missing, - cover to ignition barrel (keyless start), cover to rain/light sensor behind rear view mirror and radio arial. The staff member that dealt with me was extremely arrogant and gave me the impression that he didnt want me to buy the car, if I knew what I know now I would not buy that particular car from that particular branch. Overall I feel very let down by this dealer and have spent a lot of money to buy a vehicle then even more to get it to the standards the law requires for it to be in at point of sale, had I the time, energy and money I would almost certainly take this matter through a county court for the trouble.
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Manufacturers: Sells a variety of makes and models
Evans Halshaw Ford Glossop
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