Charged by Evans Halshaw Ford Grantham for work on car which was part of service contract have been waiting nearly a week for a refund rang again to day to be told we will chase it up

Purchased my Mustang from Evans Halshaw Ford Grantham. Couldn’t recommend enough! Very knowledgeable, very professionally and nothing was a problem. Great team guys would 100% do business again.

Went to Evans Halshaw Ford Grantham thinking they had a lot more options for me compared to Stoneacre up the road however, as soon as I sat down I told the guy what my budget was. He took my details twice (took an hour) told me to write down the car reg's I liked and to come back. He valued my car however, he sat me in 4/5 cars I liked even though he still didn't say if they was within my budget or not. The one car I liked he told us we could go on a test drive and already got the reg and car ready before I had chance to think - I asked multiple times what they was valuing my car at and if these was in my budget which he kept saying we will talk about that when we get back. Took the car out for a test drive, I liked it and then was told it was out of my price range - gutted! but I was told I would be saving money compared to what I have been paying... totally irrelevant! Would never ever recommend here, felt very let down. The guy was nice enough, really liked the car but such a waste of 3 hours being there.

I tried to call Evans Halshaw Ford in Grantham service dept 6 times to cancel an appointment. I was kept waiting each time until the call timed out. I would have thought that someone might have answered the call only if to say there was nobody available. It would appear that there is a lack of leadership from the top. I do not think the firm would be very happy if I didn't inform them of my cancellation.

Wow, spent over two hours coming to a deal on purchase and trade in on an X3, pay over £2000 with an agreement to collect car following Saturday morning - 6 days between payment and collection. Air bag light on during test drive and I quote “ we will sort that”. We were called the following day to say they will not check the car until Thursday and if there is any big faults will not sell the car - first mention of this bombshell and frankly smell a rat. It’s ok though as they will call first thing Friday to advise all is ok. Just after 2pm on Friday afternoon, only nineteen hours before collection we get a call - sorry we will not sell the car to you as will cost to much to put light out, is that OK? No it’s not but they do not care, not even a sorry! I would not touch this dealer with someone else’s barge pole they are very enconomical with the truth. Oh and the refund of your money will happen sometime next week. Do yourselves a favour and find an honest dealer! You buy a car in good faith, pay all outstanding monies leaving just the trade in to drop off and are taken for a ride. I usually check reviews before buying - I did not do it this time and oh so regret it, Avoid!!!

I visited Evans Halshaw Grantham and was totally ignored by the 3 salesmen trying to sell a brand new vehicle to a prospective customer. After 15 minutes I approached the 2 men sat on the service desk but they couldn't care less. I left but a week later arranged to test drive a used car by phone. I arrived and the car in question was still where it was a week beforehand obviously not prepared for a test drive. After waiting again for the salesmen trying to sell a new vehicle to someone I was asked to wait and then told nobody new about the test drive! The same thing happened to another customer whilst I waited. After 30 minutes I got up and walked out and went elsewhere!

A truly appalling experience. Loved the car but there were issues. Moved closer car turned out to have cosmetic issues which were rectified. Key missing, no service book. Went to collect car and no fuel or water in washer bottle. Disingenuous and rude staff who treat you with bad grace when you do not want to take their overpriced finance. Constantly trying to sell you stuff which are not required on a 66 plate car. For 10,000 pounds I'd expect a much better experience