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After looking on autotrader and narrowing down what we wanted I phoned this dealership and inquired about this particular car, I was told it was being prepped, wheels and some paintwork etc and would not be ready for around 10 days so I decided to wait. I phoned again and at first I was told it was sold and then, hang on no it’s still for sale. At this point I paid £100.00 retaining fee and agreed on a time and day to view the car. We drove 65miles to see the car in terrible heavy rain, when we arrived I spotted the car outside just parked up, rain bouncing off it. I told the wife to stay in the car and I had a quick look round but it wasn’t possible to form an opinion. Eventually the salesman came out with an umbrella (for himself) At this point I had lost it and I asked how could I be expected to buy a soaking wet car. His reply was “ I don’t really see what I can do” . Well hello.... what about a covered area to present a car to someone who has paid a fee, booked a time etc. We just went home disgusted with the whole experience. Oh and would you guess I’ve had to phone up and beg my £100.00 back. And he was “on the phone” You may have noticed I haven’t mentioned the car, it may well have been a beauty. I urge you to read other comments here. This place needs a shake up
Worst car dealer i have ever dealt with totally indifferent to customer care If could give a negative score I would I .will never buy from any Evan halshaw because of my experience from this dealer will also be going to ford to complain
I've had my car from Evans halshaw for 14 months and during that time my car has lost coolant 3 times,each time for different reasons. Luckily for me I took out the 2 yrs extended warranty. The 1st time was due to needing a new heater matrix, the 2nd for a split in 2 of the hoses and now it would seem my head gasket has blown. The car is only a 12 plate. The last 2 times I've been provided with a loan car. Today I've been told there aren't any available. Sods law when it's half term next week and we have an important wedding to go to. I know the repairs stated haven't exactly been 2 day jobs and there's alot of work involved but surely this is quite drastic for a youngish car or am I just jinxed. Tried ringing the customer care team but the phone just rings continuously so gave up in the end.
Charged by Evans Halshaw Ford Grantham for work on car which was part of service contract have been waiting nearly a week for a refund rang again to day to be told we will chase it up
Purchased my Mustang from Evans Halshaw Ford Grantham. Couldn’t recommend enough! Very knowledgeable, very professionally and nothing was a problem. Great team guys would 100% do business again.
davey b in response to Huge Selection. Extremely helpful.
When your paying that sort of money for a mustang then of course there going to do everything they can for you, just wonder would they do the same for a 5 grand car
Went to Evans Halshaw Ford Grantham thinking they had a lot more options for me compared to Stoneacre up the road however, as soon as I sat down I told the guy what my budget was. He took my details twice (took an hour) told me to write down the car reg's I liked and to come back. He valued my car however, he sat me in 4/5 cars I liked even though he still didn't say if they was within my budget or not. The one car I liked he told us we could go on a test drive and already got the reg and car ready before I had chance to think - I asked multiple times what they was valuing my car at and if these was in my budget which he kept saying we will talk about that when we get back. Took the car out for a test drive, I liked it and then was told it was out of my price range - gutted! but I was told I would be saving money compared to what I have been paying... totally irrelevant! Would never ever recommend here, felt very let down. The guy was nice enough, really liked the car but such a waste of 3 hours being there.
I tried to call Evans Halshaw Ford in Grantham service dept 6 times to cancel an appointment. I was kept waiting each time until the call timed out. I would have thought that someone might have answered the call only if to say there was nobody available. It would appear that there is a lack of leadership from the top. I do not think the firm would be very happy if I didn't inform them of my cancellation.
Wow, spent over two hours coming to a deal on purchase and trade in on an X3, pay over £2000 with an agreement to collect car following Saturday morning - 6 days between payment and collection. Air bag light on during test drive and I quote “ we will sort that”. We were called the following day to say they will not check the car until Thursday and if there is any big faults will not sell the car - first mention of this bombshell and frankly smell a rat. It’s ok though as they will call first thing Friday to advise all is ok. Just after 2pm on Friday afternoon, only nineteen hours before collection we get a call - sorry we will not sell the car to you as will cost to much to put light out, is that OK? No it’s not but they do not care, not even a sorry! I would not touch this dealer with someone else’s barge pole they are very enconomical with the truth. Oh and the refund of your money will happen sometime next week. Do yourselves a favour and find an honest dealer! You buy a car in good faith, pay all outstanding monies leaving just the trade in to drop off and are taken for a ride. I usually check reviews before buying - I did not do it this time and oh so regret it, Avoid!!!
I visited Evans Halshaw Grantham and was totally ignored by the 3 salesmen trying to sell a brand new vehicle to a prospective customer. After 15 minutes I approached the 2 men sat on the service desk but they couldn't care less. I left but a week later arranged to test drive a used car by phone. I arrived and the car in question was still where it was a week beforehand obviously not prepared for a test drive. After waiting again for the salesmen trying to sell a new vehicle to someone I was asked to wait and then told nobody new about the test drive! The same thing happened to another customer whilst I waited. After 30 minutes I got up and walked out and went elsewhere!
Sara in response to Disinterested
Went to Evans Halshaw Grantham today to sell my dad's car. Had an appointment for 12 and at 12.06 asked an office woman to find out where our rep was. She never came back so we walked out and no one even lifted their head to ask us. Appalling sales staff. Not sure why they pay them to chat and walk around the showroom doing nothing!!!!
A truly appalling experience. Loved the car but there were issues. Moved closer car turned out to have cosmetic issues which were rectified. Key missing, no service book. Went to collect car and no fuel or water in washer bottle. Disingenuous and rude staff who treat you with bad grace when you do not want to take their overpriced finance. Constantly trying to sell you stuff which are not required on a 66 plate car. For 10,000 pounds I'd expect a much better experience
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Evans Halshaw Ford Grantham
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