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Started off being friendly and helpful, and was told a great deal. Not so, firstly I was paying full price, the interest free finance was available to everyone. I was told I was buying the physical vehicle in the showroom, which was fitted with many options. My son went to look at the vehicle and noticed the car had standard wheels, not the £600 optional 19 inch upgrade they were charging me for, they admitted the mistake and altered the price accordingly. The car in the showroom was also fitted with LED daytime running lights and Xenon headlights. On the specified day of collection, I was told the supposed physical vehicle wouldn't be ready for nearly a week. After a few calls to Vauxhall, they promised the car the following day with the optional paint protection as way of compensation. I collected the car on a dark rainy evening, imagine my surprise the following day on checking the car that it had different wheels again and no LED running lights or Xenons. In fact it was a different car. Oh, and the paint protection? Non existent! I have called and emailed the salesman and manager, all to no avail, there response simply I've got what I ordered. And they can't take it back now and the lights can't be retro fitted. And to compound matters, the car is now (at 2k miles) running poorly, hesitant and stalling. I simply refuse to let this dealer look at the car. Poor customer service, the sales team have failed to give me what I was told I was getting, and will not help to rectify the matter. Avoid at all costs!!
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Evans Halshaw Nottingham Vauxhall
Lenton Lane Industrial Estate Redfield Road
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