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Absolutely appalling service. Paid a deposit for a car that we seen online that was at the Portmouth Evan Halshaw to have a phone call 3 days later to say that the car had been sold even though a member of staff checked it was available when we paid the deposit! Such bad customer service!!
After my car was written off in a bad accident in May, I started the search for a new vehicle. I spoke with Rob Collins and discussed everything I wanted in my new vehicle, within a couple of hours he had found me exactly what I'd wanted and more! He explained the process in great detail, and kept me informed throughout. Rob & his colleague Ty were friendly, professional and nothing was too much trouble. For anyone looking for a new car I would highly recommend Evans Halshaw Vauxhall Plymouth. Thank you so much, I cannot wait to rebuild my confidence behind the wheel of my new Mokka X! Thanks again guys!
Ordered a vehicle off the website. It took 5 weeks to transfer to this dealership. No communication. When it did arrive the staff were as unhelpful as possible. They tried to inflate the web price by £1200 and tried to force the optional worthless admin fee on me as mandatory. Wouldnt tell me why it took 5 weeks to transfer as I was concerned about the cars history. They promised me they would get the details but then sold the car at a higher price despite the fact I had paid a deposit. Awful
Brought a car in august, within a week of driving it the engine management light came on. I took it back, they did a dpf re- gen and said it was fine. 2 days later it came back on again, I took it back in, they said they couldn’t fix it and it would need to go to Mercedes to be looked at. I took it to Mercedes. They also did a dpf re gen and said if it was to come back on again there could be a slight leak in the EGR valve. Few days later it came back on again, I had to take it back to Evans halshaw/car store, they fixed the egr valve and guess what... days later the engine light come on again. At this point I had enough I decided I didn’t want the car, the customer service had been fine up until this point. I was basically told if I exchanged my car I would only loose a small amount of my money but if I wanted a full refund I would loose a considerable amount more. If that’s not bribery then I don’t know what is. They didn’t have a car we wanted, so had no choice but to opt for a refund. I would not recommend this company to anyone. I tried to raise my complaint higher but apparently complaints only go as far as the dealer principle who happens work at the same place the car came from. Awful company. Avoid.
Just be careful with Evans Halshaw Vauxhall Plymouth. The price for the car is just the start, admin charges, ,fuel charge, hard sell on insurances, not negotiable on price.
Today when purchasing our car from Evans Halshaw Vauxhall Plymouth we had great service very friendly staff very helpful and thanks to Stephan and Nick for making us feel welcome and we are very pleased with our new car
NEVER BUY A CAR FROM EVANS HALSHAW! Bought an expensive car from their branch in Glasgow, the car is now a project car due to the amount of hidden problems with it. Noticed they hadnt MOT’d it, their response was “the did a mock MOT to see if it would pass”. they told me they’d pick up the bill for all the work, not heard back since.
Having bought a car from Evans Halshaw Vauxhall Plymouth and had all the sweet talk at the beginning because the staff obviously want their commission, you are quickly left to deal with any problems that occur with your car. My car started to go wrong within 6 weeks and although covered by a warranty no one from their workshop could find out what the problem was although after the warranty things needed doing that now cost me money. The car I bought has been in and out of garages nearly every month for the whole time I have had this car The only thing that put the car right was having a new engine put in by a reputable garage. I even tried to give the car back but no, I was told the car left their forecourt in good condition and no, the finance company Alphera (who are as useless as Evans Halshaw) won't let you do that because you're passed a certain point and will have to pay the penalty. Let me tell you NO ONE at EH or Alphera take responsibility for any thing that goes wrong with your car. I've paid the monthly payments for years coming to a cost of £16,000 (yes you read that right) and then Alphera had the cheek to ask me for more money because of marks on the car, in their opinion these fell outside the fair wear and tear guide when in fact the car had scratches on it when I bought it and EH did a shoddy repair at dealing with them. Its the biggest joke of a partnership that I've even come across and no one listens to you. Something needs to be done!!!
Absolutely disgraceful service from Evans Halshaw Vauxhall Plymouth. I called about a vehicle was told the car was in great condition so paid the 200£ deposit to have it moved closer to me. Turned up to the viewing to find the car filthy, paint work poor, wheels kerbed, Ariel missing , leak coming in under the boot which is situated in the front, rusty head lights, bolts missing that hold the side panel onto the car .. a car which is supposedly worth 4 thousand pounds! And just to top the whole thing off the salesman had absolutely no interest at all in selling the car.. no sales pitch, couldn't answer simple questions like what is the engine size or where has the car come from, didnt want to look or comment on the things we politely pointed out instead got very stroppy and told us to go as the car wasnt right for us!! Never in all my years have I ever experienced anything like it before at a car dealership. If only I had checked out all the reviews before hand I would never have bothered.. what I find sad is the fact that management are obviously not interested in the slightest in ensuring their customers are happy.
I paid 9k for a car from Evans Halshaw Vauxhall Plymouth 18 months ago and have so far spent over 5k on it whenever you speak to them they ain’t interested I have only done 12 thousand miles in this car.
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Manufacturers: Sells a variety of makes and models
Evans Halshaw Vauxhall Plymouth
Barbican Approach Sutton Road
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