Evans Halshaw Vauxhall Portsmouth

11 reviews2.1 out of 5 stars — Rated Poor
0% Reviews
replied to
18% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


11 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Vauxhall Portsmouth

Click on the stars to start your review

11 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Vauxhall Portsmouth
Click on the stars to start your review
"Absolutely shambolic"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Since purchasing my car in June 2016 from Evans Halshaw Vauxhall Portsmouth, its been backwards and forwards to the dealership. Firstly in November 2016 to give them a chance to fix a major fault - they took 18 months to sort this out and ignored requests to return the car. 3 smaller faults reported in September 2016 still present in October 2018. Another major fault in October 2018 - they denied any faults or problems. Dishonest servicing, Inaccurate servicing. Absolutely appalling customer service. Due to their inability to record servicing work done, customers are loosing out on their consumer rights. Only when Vauxhall CEO got involved did they start working on the fault. Avoid Evans Halshaw Portsmouth at all costs - nationwide.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful

APPLY FOR CAR FINANCE?

APPLY NOW
"A place to be avoided"
1.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Evans Halshaw Vauxhall in Portsmouth has an awful service centre. With my 2017 MOT the broke a brake caliper when replacing the brake pads. I drove off the forecourt and nearly rear ended a car and the brake pedal hit the floor. This years gem is an intermittent autolock problem cased by the replacement of wires on the rear door. After returning the car three times they say the triggering of the autolock after 30 seconds by opening the rear door (whether it is open or closed) causes the car to lock up ... and this is working as designed. The occasions where the door can be opened and closed without the autolock kicking in seems to be ignored by them. As for service ... After escalating the issue to Evans Halshaw Portsmouth's management I took the car to the centre last Wednesday. Seven days later I have to call them to find out what the status is. I get told it is working as designed. The laughable thing was I turned up unannounced to collect the car. My car was parked behind the building and my keys/paper work was buried in someones draw ... Sorry chaps, 1 out of 10 on how to hack off the hacked off customer. The place is expensive and totally focused on profit, over and above customer care. I would suggest looking for alternatives before using this place.

Respond to this review

+1 Found this review helpful
"selling a car "
3.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Due to failing sight I decided to give up driving, and sell my car. As I had purchased the car from Evans Halshaw Vauxhall Portsmouth it seemed to be a good idea to sell it back to them. I went online, and got a quote which I considered to be very reasonable and so went ahead and booked an appointment. It took a considerable amount of time for them to collect the car, but the worst was that after ringing to ask for updates, my calls were never returned. Finally the car was taken, and I paid an extra £15 for a swift turnaround to get the money into my account. One week, and several phone calls later, I still have received no call back, or any money. If I knew why there was a hold up it wouldn't be so bad, and i believe its very doubtful they will refund the £15. I believe the non existing customer service at Evans Halshaw in Portsmouth is a disgrace.

Respond to this review

+0 Found this review helpful
"All round amazing!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'd highly recommend Evans Halshaw Vauxhall in Portsmouth to anyone! You are asked if you need assistance rather than pressured or pursued. The team are all friendly, knowledgeable and helpful. Special shout-out to Dan Barlow and Clayton Wylie who were genuinely brilliant today.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Given appointment time and date to attend"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don’t usually write reviews but felt compelled to after the truly dreadful customer service I received at Evans Halshaw Vauxhall in Portsmouth. The manager said “ I’m sorry there are no excuses “. Left waiting for 30 mins whilst one member of staff started to deal with us then got up and said “ my customer has come I will be back “. A 20 min enquiry took 90 mins in the end.

Respond to this review

+0 Found this review helpful
"I only wish I had read the reviews !!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Evans Halshaw Vauxhall Portsmouth were disappointing! Saw a car just what I was looking for paid £200 to “move me closer” Iwas told car would be in Portsmouth within 10 working days. I called after 9 salesperson couldn’t tell me where the car other than not in Portsmouth I was told someone would call back nobody did. I called back the following day again no explanation and no real concern from the sales staff. I requested a refund, this took me over 2 weeks and 3 telephone calls until I finally managed to speak to someone who helped. Unprofessional and as I say disappointing I have since purchased a similar car elsewhere

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"Astra GTC"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Travel 140miles for this Astra GTC SRI Auto for sale at Evans Halshaw Portsmouth Vauxhall, we had a few misunderstanding but once we sorted that out, They kept to their word with a new second key, which we had to get coded at our local Vauxhall dealer & pay for, But within a week the money was in our Bank account, Well done Portsmouth top marks, Car is great & will buy again from you guys. Many thanks Meacham

Respond to this review

+0 Found this review helpful
"Was Good, got bad, then ugly"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Choose a good car from Evans Halshaw Vauxhall Portsmouth, but no service book. Cam belt needed changing amongst other things. Cam belt done, the other stuff not. The big joke is that they choose not to register the car for 66 days after it being handed over to us. We chased it repeatedly until yesterday when an online confirmation was received from DVLA.

Respond to this review

+0 Found this review helpful
"Awful customer service from surly staff"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Like previous reviewers have suggested, 1 star is 1 star too many for this place. Went in to ask about one specific used car that they had, none of the salespeople look like they want to help, far more content browsing the internet. Eventually asked again about getting someone to help and the salesman said he couldn't possibly give any information himself as he only dealt with new cars. We were actually there for a new car but a used one caught mum's eye and all we needed was a price for that one before talking about a new one. Was that really too much for him to comprehend? It's not as though I was asking a brain surgeon to consult on an oncology case. He's a car salesman, relatively undemanding work, he just had to look it up on his computer. We have bought a car from this place before and it wasn't a good experience then either, they don't make you feel welcome, rather they make you feel like a hindrance. Really poor customer service at this place. We won't return as their level of service and customer focus is just not good enough in 2018 when there are so many alternatives available. I wouldn't recommend them for new or used cars with the terrible attitude they have towards potential customers.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful

Lucie Prowse in response to Awful customer service from surly staff

Well, they haven’t improved. Went there today . They just couldn’t care less . Needless to say didn’t buy a car , the whole place is a complete shambles.

"No customer care"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Answered an advert on autotrader -rang and made an appointment to view and test drive at 1100 on the same day.Arrived car not on site with a customer as a curtousy car.Mileage advertised as 100, but found to be 1100.Agreed to buy and turned up to collect at agreed time- salesman not there and busy, was told he would be 5 minutes, turned up 40 minutes later.Car had not got fuel in it as agreed it would so salesman then took me to the garage to get some, another waste of my time.Was told second key was locked in key safe and it would be sent on,after a week nothing arrived-garage recontacted they said key was lost- and I now had to take the car back in my own time and cost so a new key could be programmed for the car -no offer of compensation for my time and petrol.I found the experience of dealing with them not a good one and found them dishonest in their attempts to get us to the garage with the car not even present when we had checked and their after sales has been awful so far.I can't wait for my visit on Wednesday as I am already expecting to be messed around again through no fault of my own.

Respond to this review

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Find cars for sale in your local area

Dealership Information

Evans Halshaw Vauxhall Portsmouth is an Franchise dealership that is based in Portsmouth. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Vauxhall
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews2.1 out of 5 stars — Rated Poor
Excellent
2
Very Good
1
Average
0
Poor
4
Terrible
4

Add Review


Contact Information

Address

Evans Halshaw Vauxhall Portsmouth
599 London Road
Portsmouth
Hampshire
PO2 9QZ

Get in touch

023 9266 1321
https://www.evanshalshaw.com/dealers/vauxhall-portsmouth/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

18%
Would recommend this dealer to family and friends
27%
Thought the dealer was knowledgeable and helpful
20%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Evans Halshaw Vauxhall Portsmouth

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information