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My son telephoned Rotherham Evans Halshaw and requested a quote for a brand new DS3 Style with metallic paint, based on 10,000 miles with a £199 deposit, he was quoted £199 per month over 3 years on PCP. We had received other quotes from other dealers and thought that they had priced it incorrectly as the other quotes were approx £30 per month more from the other dealers. So I rang the dealership to confirm that the price was right and asked if it was based on the 10,000 miles and the metallic paint which we had requested, they confirmed it was. We arranged an appointment with the salesperson for 10.00am on the Sunday morning, as my son was working at 12 that day and had a 30 mile drive to work from the showroom. On arriving at the showroom Jane the sales advisor went through the spec on the vehicle with us which was identical to what we had specked for over the telephone. She went away to her managers office to go get the figures which we were surprised about as we had already told them the spec over the phone. She then came back with her manager, he then took over. He said that based on the spec we wanted the car was £259 per month, I almost had an heartattack!! I said how come you quoted £199 a month over the phone, he said that was on 6,000 miles and non metallic paint! I said but when you quoted me over the phone I specifically told you I wanted 10,000 miles and met paint. He said well that's £259 a month. I was furious to say the least!! I explained that I had my own carpet and furniture business and if a customer rang me for a quote on 5m X 4m carpet fitted and gave me the name of the carpet and I quoted them £500, then when the customer came into order it I said it was £600, the customer would not be happy, for me then to tell them I'd quoted for a 4m X 4m instead. It doesn't make sense!!! I explained it's exactly what he had done with us. He had under quoted to get us in the showroom, for us to sign a deal. Well that's bad business in my eyes. I will never use this dealer again!! Ever!! False advertising. As you can guess we went to Wakefield Citroen and signed the deal at the price they quoted us over the phone, no gimmicks just honest sales staff and manager! Avoid Rotherham at all costs!!!
Very friendly service, didnt feel pressured into taking optional extras such as warranty. However i have taken out Warranty and servicing. Had a speedy response on warranty work, and servicing. Great Garage
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Evans Halshaw Rotherham Citroen
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