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Great service by Carl when choosing our new car
Reviewer has confirmed their email address
I would avoid this dealership all together. I bought a car from here and it broke in the first 2 month so it was still under their 3 month warranty. My sister’s boyfriend is a mechanic so I asked him just to have a quick look. This was 7 o’clock at night and roadside. He lifted the bonnet and realised the injector valves had popped out so we locked the car up. I told Evan halshaw the crack and said that a mechanic thinks the injector valves had popped out. I then paid to get it towed to evan halshaw where they informed me they couldn’t fix it because there was some pipes not connected on the car so they accused me of getting work done even after I told them that he literally had a 2-3 minute look at the car roadside with no tools and using a torch on his phone. They then told me i was entitled to a courtesy car but never provided one. They then also made appointments with me to call me back and they never stuck to them. After 2 month of having the car they eventually got in touch and told me they would fix it. They tried to make it like they were doing me a favour when really it was an error on there side they were trying to cover up. I had no work done to the car so they clearly removed the pipes they were talking about. Once work was finished there sales manager told me i had to come collect the car and when i told him i didn’t want it back after the hassle i had with it and the rudeness off the staff he then threatened me with charging me for keeping it at the store. He eventually said ok we’ll deliver it to you. It turned up with a flat tyre and the check engine came on a week later which i’ve had to get fixed elsewhere as i emailed and rang them and have yet to here back and it’s been another 6 month. Please avoid this place your better getting the bus!!
Reviewer has confirmed their email address
Handed car back after discovering the info screen was faulted ,sales manager then put car straight back up for sale ,even though I had not been given a refund for car .Took 5 days to recieve a bank transfer from garage ???? Unbelievable bad sales manager ,his attitude stinks !! Never experienced such bad service from any where !!!
Reviewer has confirmed their email address
I’ve had several issues with my Vauxhall Vivaro van and taken it into Vauxhall and I was helped by Rebecca in service department. My van was in for several weeks as it has several issues and I have to praise the way Rebecca has helped me, kept me in the loop and her customer services is absolutely outstanding she is a credit to the company 10/10 EXCELLENT
I purchased a used BMW X 3 on 23rd July 2021 together with a 3 year warranty at £799, Asset Protection Assurance at £399 and Tyre and Wheel Assurance at £399. However the wrong registration number were on all of the policies. The warranty assurance shows the correct vin number so will probably be valid. However the other two insurances are invalid as rely on the registration number. I have tried to resolve this but getting nowhere.
Reviewer has confirmed their email address
This review is based on FACTS. When I purchased my wife's new car the Autotrader advert stated 'No Admin Fee's', the salesman at point of sale then attempted to add a £99 Admin Fee, when I pointed this out the salesman apologised and said it would be removed. Later that day I then received an Order Form which showed a 'Vehicle Status Check Fee', this was added without prior consent at £98.99. I called up and insisted I had given the full retail price for the car and yet another additional cost had been added. After speaking with the Manager this was removed as another 'Error'. I then noticed the retail price of the car had also been inflated from the price quoted on the Autotrader advert and had to ask that the price be amended to the original advert, after yet another apology the price was amended to the correct one. (this was only done after a strongly worded email had ben sent). The car arrived today, over an hour late. My wife had an appointment to take her sister to the cancer clinic and needed the car for no later than 10am, this was agreed, however after several phone calls and broken promises the car finally arrived untaxed. (The driver informed my wife that no one had asked him to deliver the car before 10am, even though we had this in an email from Evans Halshaw). My advice to anyone purchasing a car from this company, CHECK, CHECK and double CHECK what you are being asked to pay. Make sure the car price hasn't been OVER INFLATED after purchasing it, and DO NOT hold them to their word that the car will be delivered at any particular time. Would i recommend this company, absolutely NOT.
Reviewer has confirmed their email address
Sold an accident damaged car. It had a minor accident at some point. But on the 109 point check *cough it was missed. Headlight was that loose you could move it by hand. Overspray job was poor. Sales people communicate by text. Only once have I managed to speak to a manager. That was only after a review on another site. This company don't care. Car has gone back, full refund Buyer beware!!!!!!!!!
Reviewer has confirmed their email address
Had a bit of a nightmare with previous finance company, Colin the salesman went above and beyond to help me get the best deal on the car I was looking for. Continuously kept me updated. Great customer service. Thank you Colin!
looking for a Mokka x, drove the 45 miles there to have a look at one i'd seen online....i appreciate times are strange at the moment. I'd taken my driving licence and had bank cards, nhs card etc with me but wasn't allowed to test drive as I didn't have a utility bill with me. Said I could log on to my electric account and show them on phone but not good enough. Feeling like a suspected criminal we went to leave- clearly not going to buy without driving. Popped into Arnold clark on way past saw a mokka and asked for test drive, not a problem, take it where you want after a dvla driver check. Got a phone call from E.H. that i could test drive, clearly decided I looked honest. Accompanied for test drive was a farce, only allowed on their approved 30mph route...husband asked if I could go onto dual carriage way but was told no!! Shocking behaviour and lost the sale as went back to Arnold Clark and put deposit on more expensive car. Will never return.
Reviewer has confirmed their email address
Massive thank you to Dan Clark at Evans Halshaw Shiremoor for putting up with my indecisiveness and finding me the best deal for my car x
Evans Halshaw Shiremoor Vauxhall is an Franchise dealership that is based in Newcastle upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Evans Halshaw Shiremoor Vauxhall
New York Road
Newcastle upon Tyne
Tyne and Wear
NE27 0TS
0191 259 7200
https://www.evanshalshaw.com/dealers/vauxhall-shiremoor/
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