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Avoid Evans Halshaw Stockport at all costs!!!! The staff have a total non understanding of customer service. Took them two weeks to get the car I was interested in and only after several phone calls from me... they never return a call. They took a £200 deposit from me on 17th June. They invited us for a test drive at 11. We were there for 2.1/2 hours having only taken the car for a short drive, only one person allowed. We agreed to buy the car depending on value for our trade in, they offered well below the market value of our car, then asked what we would accept. We agreed a price only to find the value of the car we were buying had gone up over £2000. We were left waiting whilst they sorted it out, we asked the salesman how much longer it would take and he stated "as long as it takes"!!! We decided enough was enough and said we had to leave, they promised to ring when they had sorted the price problem and we are still waiting.......... We rang them 5 days later for the return of our money and despite being told several times that it had been processed, it has not come back. I have raised a complaint through my bank. If you are in the market for a new car DO NOT GO TO EVANS HALSHAW STOCKPORT!!!
Not a good service. More interested in taking your money than giving you a good service. Very laid back and uninterested. Not a good way to run a business.
I have a known issue with my car and took it here on the advice of my insurance company. Car was inspected by an engineer who agreed there was a problem but couldn’t do anything as the manager was on holiday. His parting words don’t worry we’ll get it sorted out for you. Eventually got to speak to the manager who denied everything and insisted it was in their policy not to fix the issue, when pressed he couldn’t say where it was in the policy or indeed what the actual policy was. His answer was just phone customer services. I asked for the number but he couldn’t produce that either, his advice was to google it! Absolutely shocking customer service, avoid this place and deal with people who actually know what they’re doing!
Booked an appointment to view a C4 Grand Picasso. Was told that had been sold and they had me wanting to look at a C3 and they had no other C4’s in. Was told to go online and find other options and come back. Showed me a C4 outside and Left me to look at it. Didnt even say goodbye.
If you are thinking of selling your car here then save yourself the time and hassle and go somewhere else. They will offer you 10% less than your quote for no reason and the overall customer service is frustrating to say the least
Avoid this place like the plague. Bought a brand new 2019 vehicle already getting engine issues. Dealership ran by total idiots includeing both manager and dealership director. SAVE YOU MONEY AND GO ELSEWHERE otherwise you will regret ever going to them.
We have visited many car dealers, for many manufacturers, over the last 5 weeks. The Evan's Halshaw Citroen Stockport dealership has been head and shoulders the best. Our first contact was Henry, who was smart, polite, helpful and thorough in understanding our needs. He was knowledgeable about the range and quickly arranged a test drive. We also spoke to Alanna and Mustakim, who were friendly and efficient. Adam and Daniel looked after us once we had decided to buy. They really went the extra mile to ensure the purchase went through as quickly and smoothly as possible, and we enjoyed the VIP treatment today as we picked up our lovely new C5 Aircross. I would have no hesitation in recommending Evans Halshaw Citroen in Stockport.
Excellent customer service! Mark and Paul went out of there way to make sure I was looked after. Thankyou very much Evans Halshaw Citroen Stockport branch.
Alana at Evans Halshaw Citroen Stockport served us she was very good and patient explaining everything to us .went back next day and she set sat nav on my phone linking it to the car screen. A good experience,we have had 5 cars from their never had any problems good dealership
The only day I could view was Sunday, £99 deposit for a test drive would ensure the car would still be available in 6 days. Was driven 60 miles by a friend to review and test drive the car. Was pleased with the experience but with reservations about a few cosmetic snags. The car was a 3 year old Lexus (£15000) and had the following small problems The rear bumper was split and holed in the centre above the tow bracket. The drivers door had a shallow dent (pound coin size) and badly touched up with brushed paint. One alloy wheel was kerb scuffed. Tow ball (bike carrier) was missing. A number of other cosmetic paint scrapes around the car. All would be dealt with I was assured by the salesman, he promised a full inspection would be undertaken, a full valet and any other problems they encountered would be dealt with by the following week. Again Sunday was the only day my friend was able to drive us to the dealership so the salesman pointed out that they never do hand-overs on Sunday. He did however consult his boss to make an exception but the money would have to be bank transferred by Friday at the latest. On pick up day I was pleased to see the split bumper was rectified. However none of the other cosmetic snags, particularly the drivers door had been touched. The salesman informed me that the problem with rectifying the dent and then painting would be that they may not be able to fully realign the door when taken off for the repair. This is a new kind small repair technique to me, may have been a unique sort of solution. I was informed the tow ball was a folding kind and was folded under the car. The other cosmetic snags were dismissed as not possible to do. They had my money and and I had nothing in writing concerning the snags other than a used car salesman's word. On the way home I noticed an impact chip on the passenger side windscreen. I phoned Citroen Stockport the next day and informed them of the chip. They insisted it happened on my way home, fortunately the MOT report has the chip listed as recommended for repair. It took four phone calls over the next few days being passed from one person to another before they settled on an agreement to pay for the chip repair, but only as a maximum of £40. It cost me £65 to repair and I sent them, recorded delivery, invoice proof of the completed transaction. I have yet to hear back from them. About one week later I noticed the the bumper repair was cracking and about a week later it was completely holed just from normal use of the car presumably from normal vibration. The repair revealed itself to be very poorly done and was bound to fail. The repair was a skim of filler with no backing to hold it in place. The spray work over the repair initially looked OK but now on closer inspection was rippled and pin holed. The whole of the interior was not cleaned to what you would expect a “full valet” to be. There were dried leaves under the bonnet, in the boot and under the seating front and back. The windscreen washer bottle was empty. I contacted Evans Halshaw Customer Concerns about my experience via the online Customer Concerns Form where, I am informed, a dedicated Customer Care Team at Evens Halshaw Head Office where a member of the team will investigate your concern and respond within 24 hours. Some months later I am still waiting for a response. I could not recommend Evans Halshaw Citroen in Stockport, nor, on experience of the lack of customer care, could I recommend the Evans Halshaw group. I got the usual salesman and dealership lies, chicanery and deviousness in the name of maximum money making with the minimum of effort regardless of customer satisfaction.
Evans Halshaw Citroen Stockport is an Franchise dealership that is based in Stockport. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Evans Halshaw Citroen Stockport
St. Marys Way
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