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22 reviews from our car dealer reviews community
Leave a review for Evans Halshaw Walsall Ford

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22 reviews from our car dealer reviews community

Leave a review for Evans Halshaw Walsall Ford
Click on the stars to start your review
"Awful customer service"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Me and my friend were waiting 3 days to see if the car would go through on finance. They are rude and moody and didn’t seem to care when we were waiting 2 hours being late for work. Would of preferred to be told how long it was actually going to be instead of being strung along. Absoloulte joke. Not helpful, rude and dishonest company. Never coming to Evans Halshaw Ford Walsall again!

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Adam bones in response to Awful customer service

Hi, what was the reason you had to wait so long to collect your car?

APPLY FOR CAR FINANCE?

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"Package of lies and deals "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Evans Halsahw Ford in Walsall is an absolute sham of a company..this is my second review, I hve waited for over 2 weeks for them to sort mistake out..Had a call from Megan sales assistant to say had another car for me..but conveniently her computer broke down so promised to call back in couple of hrs. This was Wednesday 12th September.. not called back to this day..full of liars and false promises. Went down today to get refund of my deposit of £200. No apology just told by front desk they will send bak to account. Took 2hrs to get from my account but will take 4 days to refund. Cartoon Company..avoid the package of lies and deals of broken promises. No customer care from anyone at Walsall. Need full training.

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"Awful"
1 out of 5 stars See
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Terrible customer service, waited over 30 mins before leaving. Just felt like a glorified coffee shop with staff stood around talking to each other with no interest in customers.

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"Shocking Customer Service"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I went in to the dealership on 30th May and placed a deposit on a Mini Coopers SD they the talked me into apply for their finance even though I had finance in place with another company they told me to not to worry if they could not help with finance then I could use the company I had in place. The following day they promised to call me and provide an update I received no call so I called them around 3 they then said they would call me back, there was no call the next day I called them they then informed me that they had found finance and were just waiting for details to be confirmed then they would call me back. Guess what they never called. The next day I received a letter from the finance company they applied through stating that I had been approved but for 10k not 12k. I called Evans Walsall again as they had not returned my call and told them that I had received the letter and what it had said. The dealer the said they would call me back once they had clarified the information. They never called back again, I then decided that had enough and decided to go elsewhere. If they had of called me back I would have put the additional money up for the car. I then called them and informed them that I was not happy with the service and that I wish to speak with the manager, the reception staff said they would get the manager and placed me on hold. She then cam back on the phone and stated that the manager said that the order had been cancelled and the deposit of £200 will be paid back onto the card this was on 17th May. Today’s 24th May the deposit still had not been returned so I had to call again to be informed that the refund had not been processed and that they would do it now however this will take another 3 days. I have to say that this is worst service I have received and I have a feeling that the car was listed 2 low or they had sold the car twice as they car has not been listed for resale since the cancellation.

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"Great service"
5 out of 5 stars See
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From the moment we walked in to the show room the staff at Evans Halshaw Ford in Walsall were more than happy to help we were dealing with Megan,Matt and dan they went out there way to help us find the car we wanted and dealt with the paper work so we had no issues and they stayed open till I could get there to pick the car up all in all 5*

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"Misselling"
1 out of 5 stars See
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The worst company I have ever dealt with. Paid 200 to move a car closer, Then a sales person from Walsall branch MEGAN Said the car could not be moved due to the mileage being 100k. I stayed the listing showed 89k and could be moved closer, She the tried to sell me a warranty and asked if I was taking out finance. She quickly tried to change by saying she needed to speak to her manager to find if they could move the vehicle. I still have not received my 200 refund WHAT A JOKE. BE CAREFUL MIS SELLING.

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"Evans halshaw ford walsall "
1 out of 5 stars See
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Vehicle cleanliness
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Bought a car from these guys 5 months ago, it broke down 6 times returning to my nearest workshop vauxhall Nottingham chillwell Evans halshaw who was brilliant. Unfortunately cannot say the same about ford walsall Evans halshaw the people who sold me the car!. They are unprofessional, arrogant and very rude to their customers. Rather help resolve my situation by replacing my car for a like for like simply because it's been breaking down so frequently, the dealer principal (Ben) decided to remind me that I would not be given in value what the car was worth when I purchased it... or a like for like unless I come up with the difference. Absolutely discusting service and I do not recommend anyone to buy from them. They are rookies and do not care what they sell to a customer as long as they make a sale. Avoid!!!

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"Great service and very helpful"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I bought a Mercedes c class from Evans Halshaw Walsall, very happy with the service . Dale Harrison is a very good salesman, very happy with his service and very happy with the car.

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"Won't buy from them"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked an appointment the day before we were going to view three cars, with the intention of buying two. Had a confirmatory call the day of the appointment saying the cars would be ready. After waiting 45 minutes from the time of the appointment for the cars to be viewed two were covered in snow and couldn't be test driven and they couldn't find the third. If the test drives had been good, and I have no reason to think they wouldn't have been, we would have purchased two vehicles that day. At that point we decided we did not want to deal with Walsall branch. If they can't be bothered at the initial sale stage, what will they be like if I have a query or problem in the future after the purchase. So, despite them having two vehicles I wanted I would not buy them from there.

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"A good car buying experience"
4.4 out of 5 stars See
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Wife and I went to Evans Halshaw Walsall having seen a used car we liked the look of on the web. Our only possible gripe was that we couldn't test drive it that day but it was the day before New Year. Otherwise, we enjoyed the whole buying process. The car was immaculately presented, the sales guy Jon and his manager Sean were very helpful and efficient. They matched a good offer we had already had on our part ex elsewhere and made sure the car was fully valeted and ready to go on the day we wanted. Having seen some of the bad reviews, we were a little hesitant before going but I speak as I find. All I can say is that our experience at Evans Halshaw was a very good one from start to finish.

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Dealership Information

Evans Halshaw Walsall Ford is an Franchise dealership that is based in Walsall. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Ford
Franchise Dealership

Services available
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Ratings
22 reviews1.9 out of 5 stars — Rated Poor
Excellent
4
Very Good
0
Average
2
Poor
5
Terrible
11

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Contact Information

Address

Evans Halshaw Walsall Ford
Pleck Road
Walsall
West Midlands
WS2 9EX

Get in touch

http://www.evanshalshaw.com

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Dealership Statistics

18%
Would recommend this dealer to family and friends
27%
Thought the dealer was knowledgeable and helpful
26%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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