I purchased my 2021 BMW M340i from Evolve Motor Company and wanted to leave a review now that everything has finally been resolved. Unfortunately, not long after purchase, a significant issue developed with the rocker cover assembly, resulting in an oil leak, a strong burning oil smell and smoke from the engine bay. Naturally, this was extremely concerning, particularly as I had only recently purchased what was effectively my dream family car. However, I think it is important to make clear that I do not believe this was something Evolve could reasonably have known about prior to the sale and, based on the information available to me, the issue appears more likely to have originated before Evolve acquired the vehicle. Faults can occur with any used vehicle regardless of preparation, and I believe it is far more important to judge a dealership on how they respond when a problem arises than simply whether a problem occurs in the first place. From the very beginning, Darryl and the sales team were excellent. As someone who is neurodiverse, large purchases such as buying a vehicle can be particularly stressful and overwhelming. I am naturally very thorough and meticulous with detail, which meant I had understandable concerns about purchasing a vehicle from such a long distance away having only seen photographs and videos before making the journey. To help put my mind at ease, the team went above and beyond. They extended the included Autoguard warranty from three to six months, ensured a full major service was carried out before collection, and even collected me from the train station in the vehicle after I had travelled nearly 200 miles to pick it up. Those personal touches immediately gave me confidence that I was dealing with people who genuinely cared about customer service rather than simply completing a sale. When the fault later developed, Evolve worked with me to find a practical solution. As someone who had travelled such a long distance to purchase the vehicle, I was particularly grateful that they allowed me to use a trusted local BMW specialist to investigate and repair the issue rather than insisting the vehicle be returned all the way to South Wales. This made an already stressful situation far easier to manage and demonstrated a willingness to work with me to achieve the best outcome. I would also like to specifically thank Emma in the aftersales team. Anyone who has been involved in a lengthy vehicle repair or warranty matter will know that these situations can sometimes become frustrating for everyone involved. Despite that, Emma remained professional throughout and continued to work towards a resolution. Beyond the rocker cover repair itself, she also went above and beyond in assisting with a separate issue involving the BMW Digital Key Card, which ultimately resulted in Evolve funding a brand-new BMW replacement key. For that, I am genuinely grateful. The process was not always straightforward and there were times when it was understandably stressful. However, Evolve listened to my concerns, treated me fairly and ultimately brought every issue to a satisfactory conclusion. Many dealers could have taken a much harder stance, but Evolve chose to work with me and ultimately do the right thing. My M340i is now repaired, the key issues have been resolved and I am finally able to simply enjoy the car as intended. After everything that happened over the past several months, that means a great deal to me. Thank you to Darryl, Emma and the wider Evolve team for the help, patience and professionalism shown throughout. Based on my experience, I would happily recommend Evolve Motor Company. In my view, the true measure of a dealership is not whether problems ever occur, but how they respond when they do. Evolve stood behind the vehicle they sold, worked with me to find sensible solutions and honoured their responsibilities when it mattered most. For that reason, I would not hesitate to recommend them to others or buy from them again in the future.

We purchased a vehicle back in April 2025. The after sales service has been nothing short of appalling. When we went to collect the vehicle there were 3 chips in the windscreen. We pointed these out to the salesman (Nick). He advised that Evolve would cover the cost of a replacement windscreen/repair. We took Nick at his word and went through with the purchase. Since that day we have chased by email, phone and in person for the windscreen to be replaced with absolutely no resolution or success. The suggestion was that we should claim for this on our insurance, despite the damage being caused pre-policy inception. We do not have glass cover on our policy and informed Evolve of this. We have sincw been asked to send quotes across for a new windscreen, which we have done from various windscreen repairers. We were told that a local company had been appointed and paid to do the works, we went to see them and they had no knowledge of the job, nor had they received payment. We have called again today and been informed by the Manager that Evolve are not going to repair or replace the windscreen, they have lied for months. I have an email trail with requests for quotes and reassurances that they will "put this right" but now, some 9 months on we find ourselves left out of pocket and lied to. Please do not waste your time and money with this organisation. Read and believe all of the negative reviews on here, we wish we had.