Faulty vehicle and rude behaviour absolutely unacceptable

Absolutely disgraceful with the behaviour of Justin and vehicle was full of faults

I would like to leave -5 stars if it allow me I brought the fan from these guys Justin (self called manager ) sold the van with 3 months warranty when I was driving the van home engine management light come up and I called straight back say bring back to us 30 miles from where I was and say leave it with us and I was needed the van urgent . I brought the van back to the garage few days after and told them there is a issue with first gear and few others and left the van with them for few days and the I collect the van on the way home the light come back again and called back again and they told me you have book in as the garage is fully booked I called in and booked after 3 weeks and they sort one issue and clear the light but gear issue was still there and I’ve told them gear issue is still there and Justin started to being rude say nothing can be done on the gear as they can’t see the fault I own the garage and myself and other mechanic checked there is deffo a issue with first gear and they did not want to fix . So I drove the van back and again the light come on in 5 miles and called back again same answer you have to come back and leave with them etc so no I came 82 miles up and down 4 times from the van and catch the train back few times and after 4th time these saying you have to collect your van it’s run out of the warranty and denies to the repair on the gear and I’ve asked them to drop of to me as the fault keep coming back and they say it’s your van you have to collect it we not dropping it off and being so much rude . There is Richard the nice guy and this Justin bad man actor on this place so . Avoid on any cost

Viewed a Ford Kuga that seemed ok on the website. Was told it had a light on the dash because it needed a new EGR valve so wasn't quite ready. waited almost three weeks before the car was ready, being told that the part sent was the wrong one, then another wrong part, then the technician was off sick, then they couldn't get the MOT booked in anywhere. eventually I picked the car up, it still had a engine malfunction light on the dash and it was giving out clouds of black smoke from the exhaust. I returned the car and I was told I "Need to do Two or Three hundred miles for the new EGR valve to bed in" I took the car back two days later and asked for it to be fixed. They gave me a courtesy car to use and said they would fix it. But after a further ten days of not hearing anything I asked for a full refund. On returning the courtesy car and getting a refund they told me they thought the problem was the Turbo, but later that day the car was back on their website for sale, I'm assuming still not fixed? Although they come across as very professional and caring, I got the impression all they want is quick turnover and give a load of Bull**** to pacify the customer. I will never look at buying from them again and am not recommending them to anyone else, and they are an AA accredited garage as well!!!! Not a good advert!! So, if you go, be very careful of what your buying and don't take anything they say seriously. In fact, Avoid them altogether is what I would recommend. I have since purchased a car from TG Cars in Sandy and what a difference!! They are a genuine car sales.

I recently purchased a reasonably priced Renault Clio from Richard James Cars in Northamptonshire. When I first went to see the car Justin was happy to let me have a good look around it at my leisure and go for a test drive. There was no high pressure selling, which I liked, but he was on hand for any questions I had. When I returned a few days later to buy it there was no fuss and dealing with them was easy and relaxed. I listed a few things I wanted sorting within the price and nothing was a problem. Within a week the car was ready, and when I arrived it was beautifully cleaned and prepared. Richard dealt with the final transaction and paperwork swiftly, politely and professionally. Everything I asked for had been done and the car had a full service and new MOT, as well as a short warranty and breakdown cover. I am delighted with the car and the service I have had from Justin, Richard and the guys at Richard James Cars. Thank you.

I went to look at a convertible beetle this week as pictures and descriptions provided online were of very good quality and didn’t see anything wrong with the car. I drove over 2 hours away to look at the car (dealer is aware of this) and when I got there the car was in awful condition, bumps, scrapes, dents everywhere. The headlight was broken, leather interior was ripped, wheels were dented and in pieces, needed new wheels on all 4 of them, was told there was air con when there wasn’t, roof is ripped and not to mention the car hadn’t even been cleaned. It was absolutely disgusting and I would be embarrassed to be seen in it. Dealer kept trying to lower the price just to get rid of the car, this is not how you run a business he was clearly just after money. I wouldn’t not recommend this dealer at all especially as he knew how long we were driving to look at this vehicle. Absolutely disgusting!!!

Found the car the I wanted, sorted it all came with an MOT and even delivered, A real friendly, professional and family run business, I would highly recommend if you are looking for a car.

Richard went over and above for us when we bought our van recently! Nothing was too much trouble! A good deal done! We thoroughly recommend this RAC recommended dealership!