38% Reviews
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84% Recommend
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13 reviews from our car dealer reviews community
Leave a review for First4car.com

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13 reviews from our car dealer reviews community

Leave a review for First4car.com
Click on the stars to start your review
"Great"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very friendly and helpfull staff.Everything went quick and simple. The car Toyota Aygo was as described.I recommend to First4Car to everyone.

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Sally from First4car.com in response to Great

Thank you for your review and recommendation. We try make the whole process as straight forward as possible. Buying a car should be an enjoyable experience so we're pleased you found our staff helpful and friendly. Thank you for your custom.

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"Good all round experience"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased Nissan Juke from First4car.com. What a pleasant experience, Dean was very friendly & put us at ease, the car was exactly as described & valetted very well. The Juke drives perfect & i'm sure will give us many miles of driving enjoyment. Thank you all at first4car.com & especially Dean Jordinson. Jack & Family.

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sally from First4car.com in response to Good all round experience

Thank you Jack for taking the time to leave a review. We believe that buying a car should be a pleasurable experience so we are pleased to hear this was your experience. It was a pleasure doing business with you and we look forward to seeing you again in the future when it's time for an update.

"Fab service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently got my first car from these guys and the service was brilliant. Helped me all the way picking my new car. Service was top class will be back for my next one!

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Sally from First4car.com in response to Fab service

Thank you Jack for taking the time to leave a great review. Buying a new car is a big decision and it's important it ticks all the boxes for you. We were happy to help and look forward to seeing you again when it's time for an update.

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"Disappointed"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buying a used car can be a minefield at times. I thought choosing to purchase my next car from first4car.com would avoid any disappointment, following some online research. Everything appeared fine, even the quality of their advertising. The pictures of the car looked great and I was excited to view the car as soon as possible. With that, I called the dealership and put down a deposit and explained I had a long journey to make to view and test drive the car. I asked the dealership about the condition of the car and are there any defects I should be aware of. I received a response stating it’s a very nice car. Again, I mentioned I’m travelling a long distance so honesty from the dealership was important before deciding to travel. I received a call from the dealership a few days prior to the viewing and told them I’m still planning to make the journey. I took this opportunity to again check if there were any defects and received another response to suggest the car was fine. Due to the long distance I booked into a hotel the night before so I could collect my new car first thing in the morning. It was going so well up to this point. I woke early on the morning of collection and arrived at the dealership around 20mins earlier than planned. However, this wasn’t a problem for the sales guy who greeted me. I mentioned what car I was there to see.. As I previously told the sales guy on the phone a few days earlier I would arrive by 9 am so I thought the car would be ready to view and test drive. We had a look around for the car and to my surprise the car was boxed in so tight I couldn’t even walk around the car to view properly. The sales guys asked me to wait in the office while they moved all the cars blocking it in. When the car was eventually ready for a proper viewing. I could see the car hadn’t even be valeted and then I noticed the indent on the bumper and bubbling paint at the edge of the tailgate. At this point, I felt I had been lied too as I gave the dealership opportunities to tell me about any defects!!! After discussing the issues with the sales guy all I was offered was for them to rectify the problems and he stated I would need to make the journey back to Leeds to collect the car when it’s ready??!!! At this point I was angry inside but tried not to show it. I had to leave this place at this point. What a wasted journey and waste of my travel expenses!! Later, I received a call from the owner of the dealership, who in fairness, was apologetic and provided various opportunities to try and put the situation right. Unfortunately, it was too late, I later called the dealership to request back my deposit and decline any offers. My faith has now disappeared in used car dealerships following this experience. Yes, it was my choice to make this long journey, but I would at least expect total honesty.

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Sally from First4car.com in response to Disappointed

We have to hold our hands up and sincerely apologise that on this occasion we got it wrong. On speaking to the salesman involved he checked the car for you and missed the poor paintwork low down on the tailgate, possibly due to the position the car was parked in. With regard to the dent unfortunately that has occurred while the car has been on site. The salesman then went on holiday prior to your visit. He should have arranged with one of his colleagues for the car to be out ready for you but this did not happen. We have customers travel from all over the UK as well as Europe and have a large percentage of repeat business. As you stated the director of the company spoke with you to apologise that this is not our usual standard of customer service that we provide and offered to get the work done and deliver the car free of charge to you, to avoid any further travel costs to yourself. You chose not to take the offer which we fully appreciate is your decision. We hope that you have now found yourself a vehicle and are happy with your choice.

"Worse car I've ever bought."
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from here that's needed constant repairs. I know now why the salesman were adamant in telling me a few times that the car is sold as seen. Buyer beware.

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Sally from First4car.com in response to Worse car I've ever bought.

Dear Anonymous This review is rather confusing as all our vehicles come with a free warranty with extended warranties available to purchase. No car is ever 'sold as seen'. From time to time vehicles can develop issues despite MOT's and workshop checks prior to sale but we don't like to hear of any of our customers having difficulties with their vehicle. If you are a genuine customer please get in touch with us to enable us to see what we can do for you.

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"Happy Insignia buyer"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would recommend this dealership. I purchased a Vauxhall Insignia from here back in July. The car was nice and clean and in very good condition and I have had no issues with it. Its good value for money and the dealers were helpful.

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"Very satisfied customer"
5 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Really good experience with First4car.com. I purchased a Ford Fiesta in July and the car as immaculate and matched its description perfectly. The value for money is great, I think I got a good deal and up to now I have had no issues at all with the car. i would happily recommend this dealership to my friends and family.

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"Happy customer"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from this dealership in may and they were great, the car has had no issues with it at all and I am happy with it. The people at the dealership were very nice. I would highly recommend them.

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"lesley"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

top deal could not be happier

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"first 4 car review"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall everything went fine with the sale and the car has been mechanically sound, I was however disappointed to find when I took the car to a mechanic to find the tyres were right at the legal limit, as I only had a month warranty I had to pay to change them myself but apart from that there was no further problems.

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Dealership Information

West Yorkshire based First 4 Car.Com are a used car dealership based in Pudsey, near Leeds. They stock a wide range of used cars in their showroom including Audi, Renault and Suzuki and also offer part exchange and finance for their cars on site. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews4.2 out of 5 stars — Rated Very Good
Excellent
10
Very Good
0
Average
1
Poor
1
Terrible
1

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Contact Information

Address

First4car.com
1 Occupation Lane
Leeds
West Yorkshire
LS28 8HL

Get in touch

0113 257 0000
http://www.first4car.com

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Dealership Statistics

84%
Would recommend this dealer to family and friends
92%
Thought the dealer was knowledgeable and helpful
81%
Thought issues were resolved quickly and easily
38%
Percent of reviews responded to by this dealer

Additional Information About First4car.com

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Directors: XXXXXXXXXX
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