14% Reviews
replied to
53% Recommend
to friend


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41 reviews from our car dealer reviews community
Leave a review for First Cars Direct

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41 reviews from our car dealer reviews community

Leave a review for First Cars Direct
Click on the stars to start your review
"Awesome Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Drove to Southampton to pick Audi S4! So happy with the car bought the car in February really happy with it. Would recommend buying Cars from First Cars!

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+1 Found this review helpful
"EXCELLENT "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We drove all the way from Surrey, and happy with the car. Thank you first cars direct. Definitely recommend.

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+4 Found this review helpful
"Bought a Hyundai Santa Fe "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service, very helpful would highly recommend first class cars, first class service thank you

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+4 Found this review helpful
"Fantastic"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have used first cars direct for my last 2 vans and can honestly say they are fantastic and personally would not go anywhere else and would highly recommend Tony and his team to anyone looking to buy a motor. Great service.

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+4 Found this review helpful
"great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a FIAT 500 S 1.2 in August from First Cars Direct...no problem until now. Love my car and the customer care was amazing.

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+3 Found this review helpful
"Problem after problem, way over priced "
1.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a saab estate from First Cars Direct last year. It has had a list of problems since this time, and not the usual wear and tear, within the first week the exhaust back box fell off, there was black smoke bellowing out of the exhaust "must be the fuel your using" the car was as it seems now well over priced I won't be able to sell it and get anywhere near my money back si I'm stuck with this shed for the foreseeable. I WOULD NOT RECOMMEND THIS GARAGE TO ANYONE. Steer well clear.

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+1 Found this review helpful
"DO NOT BUY FROM THEM"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This guy Mr Singh, sold my relative a Mondeo for 12k so she can be transported back and forth from hospital. It was a wreck that had 9 separate mechanical issues. There was even evidence that the chassis had been a write-off but that someone had pulled it back into some kind of shape by tugging it on a chain with another car. He continues to refuse to take calls nor reply to emails. Litigation is being prepared and he will be served with a civil writ for damages.

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+1 Found this review helpful
"Avoid at all costs "
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a ford transit van from First Cars Direct for £6000. Within 2 days there was a bad power steering leak from the return pipe which I discovered after nearly spinning off the road and narrowly avoiding an accident. This after apparently passing an MOT with no advisery notes??Anyways took the van down which they fixed. 2 weeks later now the van wouldn't start, had to get a recovery vehicle to come out have a look. Got a new battery still wouldn't start, so got the recovery vehicle to take it down to first cars direct. Now they have said the ecu had blown which was totally against what the mechanic who recovered the vehicle said which I have proof of from the report. Tony they guy from first cars direct (who seems to be very popular in these reviews I've read) shown me the state of the battery which was fitted, which was brand new at time of fitting but was now mysteriously in a mess as well as a burning smell coming from the van which wasnt there when the vehicle had been recovered over a week before?? Very strange. Have absolutely no trust in this company or Tony to which if you're meant to be a professional you dont say I quote ''im not someone who should be messed with'' which basically sums him the company and everything up. Now in the process of getting the finance stopped and reporting this to trading standards. Wish I had looked at the reviews of this place first before purchasing. Will keep people who read these reviews updated.

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+2 Found this review helpful
"First Cars Direct"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DONT BUY FROM FIRST CARS DIRECT Bought a Ford Transit van, January 2017 for *8300 pound and was the worst purchase of my life. Tony seemed very helpful and professional but as soon as the purchase was complete he was happy. Have had multiple break downs 5 in total which lead to needing 3 recovery trucks. Heres a list of problems i had : diesel jets clutch alternator rear abs sensors back door hinge and still an occurring problem with the gears. when i have tried to contact tony he has multiple excuses and strings you along, since my last problem i have been waiting 5 weeks for a reply, he keeps saying he doesn't receive my emails. If i don't get a reply from tony soon i will be taking things further and i will be starting proceedings to take Tony to court so i can get my money back , i will also be going to trading standards too. He is a total waste of time so everyone don't even waste your time with him and stay well clear .

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+10 Found this review helpful
"Cameron"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought audi a3 from Tony and found the whole experience from initial email contact to meeting on site very professional. Buying a 9 year old car you expect to have one or two issues. The key is to figure out what these are and do your research upfront in terms of online search of history and a bit of realistic expectations on your target car at the price advertised... Tony was happy to discount based on some minor works and it was a good experience overall. I'd go back.

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+2 Found this review helpful
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Dealership Information

Hatchback, saloons and 4x4's are all available in the range of used cars sold at First Cars Direct. This family run car dealership have been established for over 30 years and stock popular names such as Volkswagen Passat, Toyota Rav and Vauxhall Astra just to name a few. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
41 reviews3.2 out of 5 stars — Rated Average
Excellent
22
Very Good
0
Average
1
Poor
5
Terrible
13

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Contact Information

Address

First Cars Direct
65-67 Salamander Street
Edinburgh
Midlothian
EH6 7JZ

Get in touch

0131 6293200
https://www.firstcarsdirect.co.uk/

Opening times

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Dealership Statistics

53%
Would recommend this dealer to family and friends
53%
Thought the dealer was knowledgeable and helpful
55%
Thought issues were resolved quickly and easily
14%
Percent of reviews responded to by this dealer

Additional Information About First Cars Direct

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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