If you’re looking to p/x go to a dealer out of Swindon this lot will rip you off every way you can think of

Having recently picked up our new Dacia Duster I would like to praise and thank Trainee Sales Executive, Michael Norcliffe, for his polite and professional manner throughout the whole sales process guiding us through every step. Michael was exceptional at explaining everything carefully, happy to repeat things when asked. I would definitely recommend Fish Brothers Renault in Swindon.

My treatment was really bad. The sales process was Ok but the minute the van was sold calls, texts and emails were ignored. Sales agreement was not honoured, parts missing and nobody cared, they just failed to deal with it. It’s the worst customer service I have experienced. I spent a fortune at this dealership and the minute they had the money they didn’t want to know. AVOID!

I was genuinely interested in purchasing a new vehicle, a Dacia 4X4 which is a sideline for this Renault dealership, I made it clear that it was an urgent purchase and the finances were in place. The salesman could not have been less interested and was blunt to the point of rudeness, no effort to explain any features or benefits of the vehicle, didn't say a word during the very short test drive. Made no effort to communicate in anyway whether talking about the vehicle or just general courtesy customer chit chat. Yes it wasn't a top model but I was looking at 12k-14k on a new vehicle. The chap that opened up the showroom, late, also didn't even say hello despite the fact that I was waiting outside when he arrived. Needless to say I went across the road to Pebley Beach Suzuki/ Hyundai and was treated excellently and bought a brilliant Hyundai 4X4 later that day.