On the 20th of May during lockdown and when car sales could only be done remotely i purchased a vehicle from Fleetwood car centre. This sale was done in the showroom. I was not offered any of the following. Car delivered to me and i had to go and pick it up.(their answer will be i contacted them,but i should not have been able to collect from the showroom) I was NOT assured that the vehicle had been DISINFECTED(their answer will be it was disinfected but i certainly wasnt made aware of this) I was NOT offered a test drive.(Their answer will be that i didnt ask for one,but surely a big garage like this should have insisted i had one to ensure we was happy we was happy with our purchase) In all honesty it just felt very rushed from start to finish. Also no face mask or hand sanitiser was offered.(luckily i took my own) Engine and body wise the car is in good condition and i am not disputing this,although the car had two annoying niggles. One of these WAS pointed out to me during the sale which was the trim was loose on the seat and the owner DID post me the part out to repair which i was grateful for. The other problem was i washed the car the day after purchase and the headlight unit totally filled up with water. I contacted Fleetwood car sales and they AGAIN said they would sort this for me if i brought the car into them for repair. This is where my problem arose as i live 60 miles away so as the car is a Kia and still has 2 years of its original warranty left i took it to my LOCAL Kia to see if it was under warranty,unfortunately it is NOT because it was damaged and not covered and they wanted over £600 to replace it. I sent the invoice over to Fleetwood car sales and i did ask them if they could give me a refund in the region of £400 so i could get the damage repaired myself as i have NOT got time to be doing a 120 mile round trip to Fleetwood to get it fixed. I was told there would be no refund and they would order me a new headlight unit but i MUST send the old one back. This is where it gets sticky as i asked why they would want the old unit back as it is damaged? Then it got personal as i was basically accused of trying to blackmail/extort money from them and the sales man said i have just been trying to get a refund from them all along and he said he had the emails saved to prove this. I have never DEMANDED a refund i merely asked the question as i am busy with work and simply cannot get over to them even though they did kindly offer to issue me with a courtesy car whilst the repairs were done. Fleetwood car sales have tried to help the best way they can and i accept this but i simply do not have time to get over to them. I have nothing nasty to say about them as i think they are expecting me to do, but what i will say i do not think they should have sold me the car on the date they did and in the way they did without offering me reassurances about cleaning the car etc, and i should at least have been offered a test drive? I would still have bought the car and the headlight issue is just an unfortunate part of buying a used car. My regret is not buying more locally and im certainly not happy being accused of "trying to get money out of them" I have even sent this to the manager before posting and was told to go ahead and post the review.

I bought a Ford C max. Needed a larger car for the family. The staff were brilliant from start to finish. The car’s amazing. I will be recommending fleetwood car centre to all my friends! Thank you.

Bought a 2011 BMW 320 convertible from Fleetwood Car Centre. Had the car for three years, kept up with the service. The engine required a complete rebuild after just 20,000 miles. Spoke to the dealership about this and they were not intrested, couldn't even book it into their service department to diagnose the problem. Terrible service. Get the money and run!

Bought a v low mileage Peugeot from Fleetwood Car Centre, 6yrs old, 4 month later iv spent well over £1500 on it & it's still not roadworthy. And the warranty isn't worth the paper it's written on, STAY AWAY !!!

We have just purchased a 5 year old Nissan Quashqai from Fleetwood Car Centre excellent condition. The service we received was brilliant and our salesman was so helpful we never felt pressurised or uncomfortable the choice was so good it took us less than an hour to choose. When we picked the car up it was immaculate would recommend Fleetwood Car Centre to anyone they are a first class company and deserve good recognition thank you for our lovely car. May Somers.

Very happy with the car purchased. Excellent condition. Valeted .Given a service and changed discs and pads so as not to risk failing mot in 8 months time! Staff very helpful.Will go back to Fleetwood Car Centre.

Recently purchased A 2013 Mercedes Benz 220CDI from Fleetwood Car Sales. An excellent vehicle in first class condition. motor car in first class condition. Salesman was David Wilson and was extremely personable and helpful with no pressure to buy Traded in my car at a fair price and paid a reasonable price for the Merc!. Thank you once again. The fifth car I have purchased from this dealership.

phoned to see if they were interested buying my car.took car down with all documents .the price they paid was the price quoted over the phone.Service was excellent.Every one was polite and friendly especially David Evans.Many thanks

Bought a clio from here in February- great service no hassle or hard sell at all. Had to get a new tyre from a local shop who then tried to mis sell me new brake pads etc so took it back to FCC who checked it over and put my mind at ease ! Great service. Lovely range of cars and good prices. Thank you