I came to the dealership on Thursday 26th January 2023 to view the ford kuga as a possibility to be our next mobility vehicle. There was one in the showroom but the battery was flat so you couldn't sit in it as the driver seat was electric and you couldn't move it and you couldn't access the boot to see the space to fit a mobility scooter in. I asked a member of staff if there was a key to open the boot to see the size of it to be you don't need a key it should open but the battery is flat so we can't open it. Not very helpful so we're be going elsewhere for our next mobility car.

Visited to look into buying a to of line new Custom van (50k +). Couldn't get help or finance information from the commercial van team. We bought our van at another dealer a week later. My only regret was the waste of time and gas even visiting this dealer. The Gravesend dealer is awful as well. Dodged a bullet.

Newest Highest Lowest Carol Driver Carol Driver 3 reviews an hour agoNEW My car had been damaged by a 3rd party and was passed to trust Ford via the other party’s insurance company for repair. Although it took some time I’d like to say some personal thank you’d to the staff at trust Ford Gillingham. Firstly to Matt the service advisor for his professional manner and understanding and kindness in the way he dealt with my calls. I was anxious about getting my car back and being rid of a problematical courtesy car from another source. He was very patient and polite. Thank you Matt. Also Emma on customer service desk. Lovely girl and very kind and helpful to me. Lastly to Rick the assistant manager. Top bloke with fantastic people skills. Knows how to talk to and treat customers. What can I say he’s on the level and says and does the right things. Got on the good side of my dad lol who’s old school. Really nice guy is Rick. Thanks Rick you made me feel so much better. Very happy with the repair. Car looks brand new. Given back to me in clean perfect condition. Great service from trust Ford I’m very grateful Best regards Carol Vw move up collected 10/5/21

I dealt with Gary Morton, he was great from start to finish. He kept me update to date, wether it was via email or phone call. He was Very clear and had good energy. The car was a little dusty due to the construction that was going on outside. Gary apologised, even though he couldn’t do much about it, which we appreciated, he also got a cloth and cleaned the car. I left Gillingham Ford trust dealership feeling happy with my purchase. I would recommend him and the dealership.

Purchased a Ford KA plus from trust Ford Gillingham in July 2020 salesperson Ben Norman was brilliant through the whole process very knowledgeable polite and kept us informed on everything would definitely use them again and will definitely use Ben for future ford purchases

The service at fords gillingham was first class could not fault the service Joe Cochran was brilliant could not fault him he helped us find the right car we wanted and even went to the post office to sort out the road tax on the vehicle and sent off the log book to, did not have to do anything the car was also nicely valeted Before we drove it home joe was great and I would definitely recommend Gillingham fordtrust dealers to anyone. Thank-you again

I have been buying my cars from here for a number of years now and the service has always been exceptional. Very friendly, helpful and extremely knowledgeable not just about ford cars but also about competitors and how the Kuga measures up. Always helpful with explaining the differences between the cars and even in lockdown Steve Bray was available to talk through the new features over the phone after I had driven away and had additional questions. Would not go anywhere else for a new car.