It is a waste of money buying car from car dealer. I purchased worth £19,500, almost brand new but it is faulty car, they hide many thing during the selling process, receipt, mileage they cheating....they even charge me in the fuel during the drive test £20 just found in my receipt. Dont trust service department as well. check carefully your parts if they said they replaced. Car too many faults until now. they attempted 5 days already. they never contact me for a long time . they said they will contact me to arrange repair by their master technician.

We bought an expensive second hand car from ford Dagenham and have had to deal with incompetence, poor customer service and a general feeling of dissatisfaction. We purchased the car at the weekend and were meant to pick it up 3 days later, which in that time we were told that the car would be cleaned, any chips dealt with. This definitely did not happen, the car had half eaten crisps and even someone’s reading glasses still in it. In these COVID cautious time, every precaution is being made to their staff but not their customers. We were also told we could not have the fuel we had paid for as they had lost their fuel card and their was no fuel at all in the vehicle! Also only one key was working! When I phoned to complain little help was offered, and would mean me losing half a day to get to them to correct their mistakes! Their is no flexibility with solving their mistakes, as all I want is a valet and to be re-Imbursement for the fuel, without losing time going that distance to fix their mistakes. Also no mention of looking at the chips. In those 3 days between purchase and collection they did nothing to the car, my husband had to peel all the sales labels off! Customers service is poor and they don’t even care, once they have made a sale.

Shambles rude customer service awful been having new cars on options for ten years and waiting two months for new car ok COVID 19 delays no problem then told car will be one week then two weeks oh sorry not gonna be here for another week or two no updates had to keep calling then Then told want more of a deposit after being told the deal all Went through with ford credit from the beginning. Told after 8 weeks need more money what a joke when this could of been said from the beginning I will never go back to ford ripple road when Allen ford are smaller and look after you from the off Mo musa is a disgrace as a salesman massive let down to ford uk

Went in on Saturday early morning to Trust Ford in Dagenham just to pay and pick up car after a service, and made to wait over 30 minutes! About 15 other staff milling around doing nothing, only 1 'qualified' to be on the service desk. Ridiculous.

I booked an appointment for a test drive and I traveled around 30 miles I was never on the system. At the end I drove the car and I quite liked it. But the fact that they were pushy and they wanted to sell it with their terms and not with mine really put me off. They weren't accepting my deposit and they wanted less, for obvious reasons, they added a lot of extra insurances without even asking me. Really terrible experience with TrustFord Dagenham!!

Booked car in at Trust Ford Dagenham for Friday 23rd to be dropped off 07.00am actually dropped car 18.00 on 22nd decided to give them a call about 16.00 on 23rd couldn’t get through on their number tried for 15 minutes no joy called trust ford call centre to direct my call got through to be told car hadn’t even been looked at I had explained I needed car for work on Saturday 24th very very disappointed at lack of care and professionalism

Came into fords today saw Chris just would like to say a very big thank you I gave you a challenge what I wanted and you delivered 100%. I found you very helpful and polite and now I have a beautiful car which I love thanx Chris if I send anybody down I ll tell them to ask for you. Lol.

I went too ford in Barking and I wasn’t happy with the first salesman he was quite pushy and put me off. I phoned a week later and I was put through to Lucas Sayer straight away he put me at ease. I arranged to go on a Saturday afternoon I was so nervous as I had my old Ford Fiesta for 18 years. Lucas helped me so much when I decided to look at the ford KA plus he helped me with the best deal he could do for me even down to deciding on the colour which I’m so happy with. Every step of the deal he was keeping me informed where my car was and how long it would take. I was so nervous but he never pushed too many extras onto my car which I really couldn’t afford. I did take a couple of extra bits for my car. Lucas is a brilliant salesman and I will recommend him to any friend who wanted a new ford. I know if I need any help he is at the end of the phone for me. Thanks again to Trust Ford in Dagenham for the excellent service.